Took inbound calls and e-mails from upper management, regional sales persons, current and prospective students in relation to Kaplan courses and products. Reached out to upper management, regional sales persons and students via e-mail and outbound calls to solve more complex issues. Processed payments, assigned classes and switched schedules. Troubleshot students online resources. Provided consultation about course of study, choice of programs and payment options.

Prioritized daily office workflow and directed office operations for this prestigious record label. Trained and supervised a staff of part-time employees. Created staff schedules and ensured deadlines were met. Handled billing/invoicing. Negotiated and coordinated with outside vendors for all office services, office repairs, and equipment maintenance. Sorted and processed office mail and packages. Troubleshot issues with computers and office technical equipment. Spearheaded and led mailing projects. Managed office inventory and ordered supplies. Organized and maintained the promotional product inventory of cds, dvds, stickers, and posters. Recognized as a trustworthy employee and was honored for achieving 11 years of perfect attendance Spearheaded a successful large-scale project to transform an unorganized and imprecise cd/dvd archive system into a comprehensive, organized, constantly updated, and easily accessible system Reduced unnecessary expenses by correcting & continually updating addresses in the shipping database Led the transition from an outdated security system to a more modern and easy-to-use key card system Directed the storage and safe destruction of confidential company financial and legal documents