Management of development projects for FSM (Field Service Management) applications, CRM, Service Desk, WEB and Mobile Applications.

Worked in IT Infrastructure Coordinator in the SHARED SOLUTIONS CENTER (CSC)/Currently VEXIA-Provided leadership, direction and performance of technical teams to ensure the delivery of IT infrastructure services to all companies of the group composed by several segments such as: metallurgy, retail, services / consulting, engineering and construction. -Managed the infrastructure operations (data center, servers, database, collaboration tools, cloud computer, Azure, O365, IBM Bluemix, AWS, middleware, service desk) and all teams involved in projects (25 employees)-Responsible for Technical Support and Operational Improvement projects -Managed the Support the Teams that managed Windows and Linux servers (servers, storage and appliance), and Database (Oracle, SqlServer, MySQL), Backup, Operators (NOC 24x7) -Achievements: Successfully managed 500 servers from client Camargo Corrêa Group, distributed in 30 remote sites in Brazil and 5 Data Centers in São Paulo-Lean leader with several significant gains: 50% of IT demands served by self-service/service automation costing with service desk and 3rd level support staff. Increased in customer satisfaction survey results by 39% in 3 years-Reduced infrastructure operating costs by 35%. Deployed, unified, upgraded, centralized data center, unified server and applied migration to cloud environments-Transformed services and structures to increase results, budget balance, customer and team satisfaction-Implanted several projects of digital transformation, outsourced, partial sourced and insourced infrastructure in Alpargatas for the following areas: Engineering and Construction, Cement, Incorporation and Holdings-Stabilized environments through reduction of incidents, obtained through proactive actions, provided technological updating, implemented analysis and control mechanisms-Provided several updates for operating system: windows 10 in 5,000 equipment and network unification windows active directory

-Managed IT Infrastructure Projects in complex and highly critical environments -Negotiated and coordinated teams, controlled cost, and achieved project quality and deadlines using PMI methodology-Executed projects using: Storage, Database (Oracle and SQL), Linux, Unix, Windows, among other technologies-Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.-Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.-Directed technological research by studying organization goals, strategies, practices, and user projects.-Completed projects by coordinating resources and timetables with user departments and data center.-Verified application results by conducting system audits of technologies implemented.-Preserved assets by implementing disaster recovery and backup procedures and information security and control structures. Maintained quality service by establishing and enforcing organization standards.-Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identified problems; evaluated trends; anticipated requirements.-Accomplished financial objectives by forecasting requirements; prepared an annual budget; scheduled expenditures; analysed variances

IT Consultant (Operation Management)-Defined IT architecture, installation standard and management. Improved operational systems, processes and best practices that guarantee organizational well-being-Change Manager - Responsible for the changes process in the company -Troubleshooted, coordinated resources in the solution. Evaluated impact, risk and possibility of correction; Investigated root cause (s), developed and implemented corrective and preventive action plan. Validated the implemented actions.-Ensured that all workings were manufactured in a correct, cost-effective and timely manner in alignment with specifications and quality requirements-Purchased materials, planned inventory and ensured warehouse efficiency-Contributed towards the achievement of company’s strategic and operational objectives-Examined financial data/statements and use it to improve profitability. Performed quality controls and monitor production KPI’s

-Monitored performance and availability of systems - Infrastructure and ApplicationsCapacity Planned for Unix / Windows / Linux Operating Systems, EMC Storage (Clarion and Symmetrix via Emc Control Center)-Analyzed server metrics and system response times for performance and capacity reporting-Acted in the prevention of problems to the critical systems for the business of the company-Developed application in Shell Script, PL-SQL, Perl and Java Script-Monitored Tools deployment and maintenance planning