Nelson Neto Email & Phone Number

Americana, São Paulo, Brazil

São Paulo, Brazil

Management of development projects for FSM (Field Service Management) applications, CRM, Service Desk, WEB and Mobile Applications.

County Dublin, Ireland

Brazil

Worked in IT Infrastructure Coordinator in the SHARED SOLUTIONS CENTER (CSC)/Currently VEXIA-Provided leadership, direction and performance of technical teams to ensure the delivery of IT infrastructure services to all companies of the group composed by several segments such as: metallurgy, retail, services / consulting, engineering and construction. -Managed the infrastructure operations (data center, servers, database, collaboration tools, cloud computer, Azure, O365, IBM Bluemix, AWS, middleware, service desk) and all teams involved in projects (25 employees)-Responsible for Technical Support and Operational Improvement projects -Managed the Support the Teams that managed Windows and Linux servers (servers, storage and appliance), and Database (Oracle, SqlServer, MySQL), Backup, Operators (NOC 24x7) -Achievements: Successfully managed 500 servers from client Camargo Corrêa Group, distributed in 30 remote sites in Brazil and 5 Data Centers in São Paulo-Lean leader with several significant gains: 50% of IT demands served by self-service/service automation costing with service desk and 3rd level support staff. Increased in customer satisfaction survey results by 39% in 3 years-Reduced infrastructure operating costs by 35%. Deployed, unified, upgraded, centralized data center, unified server and applied migration to cloud environments-Transformed services and structures to increase results, budget balance, customer and team satisfaction-Implanted several projects of digital transformation, outsourced, partial sourced and insourced infrastructure in Alpargatas for the following areas: Engineering and Construction, Cement, Incorporation and Holdings-Stabilized environments through reduction of incidents, obtained through proactive actions, provided technological updating, implemented analysis and control mechanisms-Provided several updates for operating system: windows 10 in 5,000 equipment and network unification windows active directory

Brazil

-Managed IT Infrastructure Projects in complex and highly critical environments -Negotiated and coordinated teams, controlled cost, and achieved project quality and deadlines using PMI methodology-Executed projects using: Storage, Database (Oracle and SQL), Linux, Unix, Windows, among other technologies-Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.-Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.-Directed technological research by studying organization goals, strategies, practices, and user projects.-Completed projects by coordinating resources and timetables with user departments and data center.-Verified application results by conducting system audits of technologies implemented.-Preserved assets by implementing disaster recovery and backup procedures and information security and control structures. Maintained quality service by establishing and enforcing organization standards.-Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identified problems; evaluated trends; anticipated requirements.-Accomplished financial objectives by forecasting requirements; prepared an annual budget; scheduled expenditures; analysed variances

Brazil

IT Consultant (Operation Management)-Defined IT architecture, installation standard and management. Improved operational systems, processes and best practices that guarantee organizational well-being-Change Manager - Responsible for the changes process in the company -Troubleshooted, coordinated resources in the solution. Evaluated impact, risk and possibility of correction; Investigated root cause (s), developed and implemented corrective and preventive action plan. Validated the implemented actions.-Ensured that all workings were manufactured in a correct, cost-effective and timely manner in alignment with specifications and quality requirements-Purchased materials, planned inventory and ensured warehouse efficiency-Contributed towards the achievement of company’s strategic and operational objectives-Examined financial data/statements and use it to improve profitability. Performed quality controls and monitor production KPI’s

Brazil

-Monitored performance and availability of systems - Infrastructure and ApplicationsCapacity Planned for Unix / Windows / Linux Operating Systems, EMC Storage (Clarion and Symmetrix via Emc Control Center)-Analyzed server metrics and system response times for performance and capacity reporting-Acted in the prevention of problems to the critical systems for the business of the company-Developed application in Shell Script, PL-SQL, Perl and Java Script-Monitored Tools deployment and maintenance planning

Master Of Business Administration - Mba, It Strategic Management

Bachelor'S Degree, Systems Analysis And Development