• Responsible for managing and successfully launching over 250 Enterprise on-boarding implementations across multiple Vimeo product lines• Assists Customer Success team with pre- and post-on-boarding Enterprise client service initiatives – including service monetization transitions, content and customer migrations, and technical implementation consulting.• Works cross-functionally with Customer Success, Product, and Support teams on a consistent basis to ensure on-boarding efficiency and platform growth• Assisted in various documentation overhaul efforts to support internal + external Vimeo platform on-boarding and training• Has represented Vimeo on major initiatives such as Streameo, marketing webinars, and various external platform trainings

•Oversaw and successfully delivered three OTT services from inception to service launch, within 90-day or less timelines•Ensured consistent implementation of business and product initiatives to deliver services within agreed upon contract•Assisted day-to-day product operation and requests with clients such as the EFL, Eleven Sports Network, Euroleague, IMG, Ivy League, NCHC, NBA, Rogers, Univision, and WSL•Created and maintained detailed project plans which clearly outlined client service deliverables and milestones•Worked within JIRA and Basecamp to track client work-stream and project deliverables•Organized and led daily calls, both with clients and internal meetings with development, QA, and system operations teams•Traveled to various client locations, including London, to attend client meetings and review project deliverables

•Responsible for hiring, training, and overseeing a staff of over 150 broadcast editors, supervisors, and managers per year•Responsible for ensuring delivery of over 63,000 live-events per year across various clients such as the Big Ten Network, MLS, NBA, NFL, NHL, UFC, Univision, and World Surf League daily•Maintained a live event broadcast schedule, staffing over 500 available shifts per week•Coordinated with various clients to ensure live product delivery, as well as post-broadcast packages that were to be made available for consumers•Utilized Evertz MVP, BlackMagic video routers, and NeuLion encoding software to allow for live-monitoring of events, as well as sending video feeds to consumers

• Responsible for day-to-day operations for a 6,000 seat ballpark that hosts over 75 events per year• Responsible for ballpark maintenance, controlling inventory on all cleaning supplies, and acting as a liaison to a contracted cleaning crew• Worked with subcontracted companies for ballpark maintenance, including landscaping, HVAC, plumbing, and electrical, to improve the physical appearance and functional capabilities of the ballpark• Assisted in the scheduling and management of game-day employees, including ticket-takers, ushers, and parking attendants• Acted as Parking Manager, responsible for all parking logistics, management, quality control, and customer safety• Assisted the Promotions department with various game-day promotions, as well as increasing public awareness through guerrilla marketing and mascot appearances

•Compiled and produced live and post-game highlights for various clients, including the NHL, NFL, NBA, MLS, and UFC•Responsible for video and audio stream ad blocking / ad serving during live events