Nelson Parada Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Directed 14 centers with 30+ team members; $1MM+ profit and loss (P&L) responsibility
• Improved profitability of 5 underperforming centers by creating a winning culture, recruiting top talent, retraining key staff, and implementing best-in-class customer service
• Acquired 456 new accounts by developing and maintaining divisional and local marketing programs
• Selected to participate on Synergy team to establish structured DDO onboarding and training process, resulting in updated corporate policy
• Performed monthly center audits including Center Business Reviews, ensuring operational excellence and compliance with collection regulations

Houston, Texas, United States

• Managed 8 stores with ~20 team members
• Achieved planned gross profit for district and increased total number of accounts from 3,249 to 3,919 achieving total account growth of 38.61% by: Providing exceptional customer service to quickly resolve problems and.
• Realized profit of 21.80% by: Conducting quarterly audits, maintaining inventory control and expenses Ensuring timely, quality, and right staffing of stores Achieving credit and collections targets, ensuring.
• Increased comparable deliveries 23.06% from 4,681 to 5,760
• Effectively coached, trained, and developed employees for advancement opportunities resulting in promotion of 10+ managers, retention of key staff, and reduction in turnover
• Established and maintained positive working relationships with store personnel, District Managers, and Regional Directors

Houston, Texas, United States

• Oversaw 12 stores with 20+ managers
• Achieved profit of 426% by: Establishing and executing strategies for driving Key Performance Indicator (KPI) results Maximizing team performance to achieve sales plans and goals Performing audits and analyzing.
• Strategically partnered with executive management, driving revenue and total account growth of 38.61%
• Increased year-over-year new loans by 41.98%
• Partnered with department heads to develop and maintain annual budgets
• Performed on-site visits and provided ongoing coaching and development

Houston, Texas, United States

• Managed 16 stores with 19 managers in Texas and South Louisiana market; $16MM revenue
• Delivered exceptional sales, operating profit, and customer service through Best-in-Class Culture  Ranked #1 of 64 District Managers companywide; won Best Customer Service Award 2007 Awarded President’s Club Top 5 of.
• Recruited, hired, and trained high-performing team with 5+ years average tenure, consistently maintaining low turnover
• Communicated economic, operational, and merchandise impact to support revenue budgets and profit to executive associates annually
• Implemented Top Grading recruiting strategy; hired 5 external candidates and promoted 11 Store Managers in 6 years

Houston, Texas, United States

 Oversaw up to 16 stores producing $13 million in revenue. Responsible for South Texas Market. Trained, developed, promoted 18 associates to Assistant Manager, 12 Assistant Managers to Store Manager, & Trained 2 External DMs. Created a store operational walk-through checklist that was implemented company wide.  Planned and executed monthly training.