Nelson Prieto Email & Phone Number

Experienced and highly accomplished Automotive Operations Manager, leveraging in-depth knowledge of the automotive marketplace and the competitor landscape to significantly increase revenue and streamline dealership profits. Adept at facilitating various service department products, determining customer needs and working with dealership management to achieve all goals. Expertise in sales, service, general marketing, management, staff training, and dealer services. Currently seeking a position that allows advancement, bringing 20+ years of professional leadership experience and key strengths as follows:-Service Management-Bank/Lender Relations-Customer Satisfaction (CSI)-Sales/Management Training-Account Development-Marketing/Advertising-Fleet Management-Staff Training/Supervision-Internet Marketing & Sales-Team Leadership/Building-Forecasting/Budgeting-Warranty Compliance-Equipment Maintenance-Goal Setting/Attainment-Performance Improvement-Business/Revenue Growth-Strategic Planning-Vendor/OEM Relations-Contract Administration-Accounting/Payroll-Job/Cost Estimates Core Competencies Possesses core values and exemplary sales competency to drive new business and ensure total customer satisfaction at all times.Experienced in creating process improvement initiatives for the Service Department while training and developing staff to achieve best ROI and product sales quotas. Adept at directing sales operations while training and developing the Service Team, as well as the Sales Team to facilitate various automotive parts and products.Built and maintained solid working relationships with lending institutions/banks regarding customer loan approvals and new products that were introduced into the market.Skilled in handling and resolving escalated customer issues related to sales and contracts while consistently ensuring/maintaining positive CSI.

Listed skills include Customer Satisfaction, Customer Retention, Vehicles, Automotive, and 14 others.