Nelson Ruiz, Pcso, Ehs Email and Phone Number

Commissioned to carry out a SWOT Outlet/Restaurant Audit, then a Business Plan and day-to-day operations review of the restaurant chain which resulted in devising the following for the company.Develop and Implement:• FOH & BOH Training Manuals - Vol. 1, 2 & 3• Developed Menu Engineering, Standard Recipes and Food Cost Monitoring• Food Safety & Hygiene Training• Devised a balance scorecard to measure KRA's & KPI's• Developed Management and Team behaviors• Present… Show more Commissioned to carry out a SWOT Outlet/Restaurant Audit, then a Business Plan and day-to-day operations review of the restaurant chain which resulted in devising the following for the company.Develop and Implement:• FOH & BOH Training Manuals - Vol. 1, 2 & 3• Developed Menu Engineering, Standard Recipes and Food Cost Monitoring• Food Safety & Hygiene Training• Devised a balance scorecard to measure KRA's & KPI's• Developed Management and Team behaviors• Present a Values guide for the restaurant operations • Developed FOH & BOH teams standard work for all restaurant roles• Introduced Reputation Management Concepts to the brand • Project Revenue Opportunities • Develop, Implement, and Monitor Training Programs• Supervise Technical Training for FOH & BOH teams• Create testing, one two one and evaluation processes• Evaluate needs of operations and plan training programs accordingly• Provide Performance Feedback• Conduct Continuing Education Training• Provide Leadership Training Development Program Education• Assist with the Development of Strategic Operation Plans Show less

• Ensures accuracy of packed orders, shipments and inventory transactions• Measures and reports the effectiveness of warehousing activities and employees’ performance• Supervises warehouse staff; ensures compliance to set standard operating procedures and achievement of set efficiency, effectiveness and productivity targets of the warehouse operations• Determines staffing levels, scheduling and assign workload as based on work demand• Ensures that daily operations meet and… Show more • Ensures accuracy of packed orders, shipments and inventory transactions• Measures and reports the effectiveness of warehousing activities and employees’ performance• Supervises warehouse staff; ensures compliance to set standard operating procedures and achievement of set efficiency, effectiveness and productivity targets of the warehouse operations• Determines staffing levels, scheduling and assign workload as based on work demand• Ensures that daily operations meet and exceed daily performance expectations• Closely coordinates with Purchasing Department in inventory replenishment, deliveries and dispatching of raw materials to toll manufacturers• Ensures cleanliness, organization, safety and security of the warehouse at all times following set company protocols and OSH guidelines• Conducts regular inventory count to ensure alignment with the system records and stock cards• Provides report of all products with near expiry, slow moving, and non-moving disposition to management for proper action• Works with Accounting Department on monthly stock/inventory audits• Prepares and submits monthly discrepancy report with reconciliation• Prepares all requests such as Financial Transaction Form (FTF), equipment request, trade and nontrade requisition, and others related to warehouse section.• Maintains/Updates the warehouse operating manual, as needed• Ensures all warehouse equipment is regularly serviced (e.g., forklifts, fire suppression, air conditioning, etc.) and ensures new employees are trained properly to achieved desired level of competence. • Organize the storage and distribution of FMCG/CPG and ensure that the right products are delivered to the right location on time and at a good cost. • Involved in transportation, stock control, warehousing and monitoring the flow of all FMCG/CPG & Plan vehicle routes. Show less

• Supervise warehouse & distribution / demand & supply planning team in demand management activities & Oversee daily activities of team and provide guidance as needed. • Work with management, inventory, supply chain and sales teams in demand planning operations, Identify demand forecast risks and develop effective mitigation plans.• Develop demand plan based on business trends and demand patterns & Analyze, troubleshoot demand related issues in… Show more • Supervise warehouse & distribution / demand & supply planning team in demand management activities & Oversee daily activities of team and provide guidance as needed. • Work with management, inventory, supply chain and sales teams in demand planning operations, Identify demand forecast risks and develop effective mitigation plans.• Develop demand plan based on business trends and demand patterns & Analyze, troubleshoot demand related issues in a timely and accurate manner.• Assist in developing annual budgets and cost-effectiveness initiatives & Maintain training materials and organize training's to team members. • Follow and enforce company rules and regulations & Develop routine and ad-hoc demand related reports for management.• Schedule forecast review meetings with management on regular basis. Maintain demand planning processes to improve forecast accuracy.• Work with team to plan, coordinate and execute demand planning activities.• Assist in employee recruitment, performance evaluation, promotion and retention activities.• Update forecasts for new products, seasonal products, discounts, promotions.• Coordinate with inventory team to monitor and maintain optimal inventory levels. Show less

• Provides both internal support (to the Business & Development, Franchise Dept. & Operations and all other departments specially Operations) and external support (to the franchisees) a direct support to the franchisees and operations by assisting in successfully running The Franchise Stores.• Directly reporting to the Business Development and Franchise Director, works hand – in – hand with Franchise Development and Franchise Manager during the setting up development phase of stores and for… Show more • Provides both internal support (to the Business & Development, Franchise Dept. & Operations and all other departments specially Operations) and external support (to the franchisees) a direct support to the franchisees and operations by assisting in successfully running The Franchise Stores.• Directly reporting to the Business Development and Franchise Director, works hand – in – hand with Franchise Development and Franchise Manager during the setting up development phase of stores and for the post opening concerns of franchise stores. • Monitors and provides assistance to ensure successful opening and post store opening activities of the restaurant operations. • Assists in the handling of all customer service issues for franchisees• Oversee control systems to prevent or deal with violations of legal guidelines and internal policies against franchise agreement. • Monitors all franchise restaurants transaction dues, including purchase price installments, royalties, and other incomes due, and collected from franchisees in timely manner in collaboration with the departments concerned.• Guides franchisees & franchisees management team in developing plans & programs to achieve objectives / targets• Monitoring and ensures restaurants proper implements of the approved phase & programs / strategies in terms of:• Sales (Revenue Generation & Profitability) • Cost (Food, Labor & Operating Expenses) • Quality (QFSCMPBA) • People (Internal & External Customers) • Involve in Product Development Initiatives• Marketing Initiatives Quality Training Audit (QTA), Oversee & monitors franchise operations continually improving the overall performance of all franchise operations. Show less

• Oversee and manage the operations of 12 Japanese Restaurant (2 Concepts) with includes the Warehouse Distribution & Central Commissary Kitchen (Soba, Udon, Ramen & Tonkatsu)• Direct, review and manage daily operations and FOH / BOH team's and managements, including all reporting.• Monitor processes and budgets to reduce waste and increase effenciency.• Support sale's efforts and outreach by establishing and maintaining extrnal relations.• Establish and monitor staffing mix… Show more • Oversee and manage the operations of 12 Japanese Restaurant (2 Concepts) with includes the Warehouse Distribution & Central Commissary Kitchen (Soba, Udon, Ramen & Tonkatsu)• Direct, review and manage daily operations and FOH / BOH team's and managements, including all reporting.• Monitor processes and budgets to reduce waste and increase effenciency.• Support sale's efforts and outreach by establishing and maintaining extrnal relations.• Establish and monitor staffing mix, goals and effects on budgets.• Regularly conducts restaurant / store's and product evaluation audit's.• Ensuring the restaurans comply with relevant food safety regulations and safety standards, purchasing supplies such as dinning accessories and cooking ingredients, and making sure the suppliers make timely dilevires to all restaurant concepts.• Ensure that the restaurans are adequately staffed with properly trained FOH and BOH team members.• Oversee the process of hiring senior staff such as food service manages, and delegate the task of hiring supervising kitchen and cleaning team members to these managers.• Closely monitor the operating performance of all japanse restaurant concepts, often stepping into address performance hindrances.• Keeping close links with suppliers / vendors, ensuring they deliver services according to contructual agreements required to restaurant operations. Show less

Organic Foods and Café is a family run organic supermarket and café that sells fresh organic and biodynamic food, supplements, skincare, cosmetics, baby items and household cleaning products.Opened the first store in Satwa, Dubai in 2004. Organic Foods and Café currently supplies over 10,000 hormone and chemical free products direct from family run farms throughout the world.Responsible for creating and implementing training programs and overseeing the development of careers. Sets… Show more Organic Foods and Café is a family run organic supermarket and café that sells fresh organic and biodynamic food, supplements, skincare, cosmetics, baby items and household cleaning products.Opened the first store in Satwa, Dubai in 2004. Organic Foods and Café currently supplies over 10,000 hormone and chemical free products direct from family run farms throughout the world.Responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps team members create long-term career plans within an organization.Develop and Implement:• Café & Restaurant Operations Manual • Server Training Manuals - Vol. 1 & 2• PASEC Coffee Training• Food Safety & Hygiene Training• HACCP P.I.C. Audit - Approved scheme of the Food Control Dept. Dubai Municipality• QSC & OVRPrimary Responsibilities:• Develop, implement, and monitor training programs within an organization• Supervise technical training for supervisor, team leader and staffs• Conduct orientation sessions• Create brochures and training materials• Develop multimedia visual aids and presentations• Create testing, one two one and evaluation processes• Evaluate needs of operations and plan training programs accordingly• Conduct performance evaluations• Provide classroom training, demonstrations, on-the-job training, meetings and coffee training • Manage staff of classroom facilitators• Provide performance feedback• Conduct continuing education training• Provide leadership development education• Build solid cross-functional relationships• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.• Plan the implementation and facilitation of activities and events, material production and distribution, and other resources to ensure that operations are managed.• Assist with the development of strategic planshttp://www.organicfoodsandcafe.com/page/about-us Show less

Assist the Board Director & the General Manager by providing information of all the aspects of the restaurants & catering operations. Handles & manage the operations of 3 restaurants which includes the distribution & catering division of BFLC (Ponderosa Steakhouse, Bennigan’s, Cucina Italiana, Kazbah Catering, Commissary/Production, & Warehouse Distribution/Purchasing).Raised the restaurant sales by 30% in less than 6 months period compared to previous years through excelled… Show more Assist the Board Director & the General Manager by providing information of all the aspects of the restaurants & catering operations. Handles & manage the operations of 3 restaurants which includes the distribution & catering division of BFLC (Ponderosa Steakhouse, Bennigan’s, Cucina Italiana, Kazbah Catering, Commissary/Production, & Warehouse Distribution/Purchasing).Raised the restaurant sales by 30% in less than 6 months period compared to previous years through excelled customer service, marketing & customer confidence / loyalty through service building relationships, quality verbal skills & problem diffusing.Responsible for keeping a perfect coordination between all Dept. & Executive Team by controlling its operations with regards to the company’s standards, revenues & controlling costs, P&L, meet challenging deadlines.Developing the F&B strategy in order to provide innovative & business objectives.Participating in the preparation of the Annual Business Plan, Sales & Marketing Plans to ensure F&B is adequately represented.Monitoring the activities & trends of competitor restaurants & bars and keep up to date with international trends in order to ensure the competitive advantage of the restaurants.Supervise all restaurant activities & ensure compliance to all company standards to increase all sales of labor costs & prepare various reports accurately & within timeframe.Administer performance of all service staff, schedule & evaluate all restaurant operations & provide training to all employees & maintain all work according to required policies & procedures and maintain knowledge of all F&B trends.Prepare estimates of all F&B costs and coordinate with corporate staff & assist to purchase all required supplies & place required orders for all distributors and ensure response to all complaints.Plans, organizes, assigns, & supervises the work of a number of diversified personnel engaged in food preparation & service. Develops, prepares, & menus. Show less

Bennigan's is an Irish pub-themed casual dining restaurant chain with locations throughout the United States, and in 14 countries and 15 territories outside the continental U.S.

Ponderosa Steakhouses serve great steaks, seafood and sides along with an expansive Buffet featuring a variety of dishes including Fresh Vegetables and Fruit, Soups, Salads, Appetizers and Desserts. And a variety of Beef, Chicken, Seafood and Pasta offerings. When it comes to friendly atmosphere, staff offers full-service at your table and a help-yourself Buffet. Where people find a place to call home — for great food and a great value.

The Best Italian in BahrainTime Out Bahrain - Restaurant Awards 2013

Handles & Monitors The Operations :- Multi-Unit / Cafe & Restaurant Operations - Operations Training & Development Program - Coffee Roasting Operations (Roaster Specialist) - Bakery & Pastry Commissary Operations Production

Western Sizzlin’ is a chain of privately held and publicly held retail buffet restaurants and steakhouses, with locations in 19 states of the United States and 99 franchise establishments and a subsidiary.

Worked with Various Reputable QSR Industries in the Philippines:Jollibee Foods CorporationMcDonald's International El Pollo Loco Restaurant (Isla Foods Corp.)Pizza Hut Restaurant (Emerald Pizza, Inc.)Mister Donut CorporationGreenwich Pizza CorporationChowking Chinese Fast-Food GroupWendy's CompanyTriple V Restaurant Group Shakey's Pizza