Nelson Silvera Email & Phone Number

Masqaţ, Oman

Sierra Leone

North Goa, Goa, India

Muscat

Sultanate Of Oman

• Handling the entire department operations.
• Had handled the department in absence of FOM for two months
• Undertaking full responsibility for roster of department.
• Undertaking full responsibility for managing operating expenses and purchasing for the department
• Working closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Holding monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

Vivanta By Taj Blue Diamond

• Officiating in absence of the Front Office Manager
• Handling day to day Front Office operations
• Meeting guests and handling of complaints.
• Monitoring medallia on daily basis and maintain scores.
• Making of month end reports based on the data
• Scheduling duty for colleagues

Mumbai

• Coordinating the complete preparation of Brand Experience for Arriving and Departing guests.
• Conducting Training for both Attitudinal and Technical Skill.
• Effectively implemented the concept of multi skill team by preparing Duty Roster and mentoring.
• Ensuring Safety and Security Manual is adhered at all times and conducting spot audits.