• Handling the entire department operations.• Had handled the department in absence of FOM for two months• Undertaking full responsibility for roster of department. • Undertaking full responsibility for managing operating expenses and purchasing for the department • Working closely with the Housekeeping Department to improve guest services and foster cross departmental communication. • Holding monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.• Handling recruitment of Front Office. Making performance development plans for each associate. Undertaking quarterly reviews for the same.• Supervising all lobby operations.• Training & Development of team• Preparation of weekly, monthly reports.• Responsible for all operations in the front office on shift.• Allocating guest rooms according their room’s preferences to meet the guest needs.• Handle and resolve complain up to guest satisfaction.• Aware of Emergency procedure and daily operations.• Handling VIP guests and input defect into database.• Conduct training in shift basis to improve staff’s knowledge.• Arrange staff schedule based on business needs.• Spot check staff’s work to ensure work is being done correctly and that errors are corrected before they become issue.• Run the night audit and ensure the staff cashier closures are correct.• Ensure smooth operational in all departments during night shift.• Maintains close work relationships with other departments to promote smooth, efficient operations.• Analyzing and implements new idea for the business needs.• Conduct meeting in daily basis with housekeeping, engineering, f&b, reservation to improve the better service for the guest.

• Officiating in absence of the Front Office Manager• Handling day to day Front Office operations• Meeting guests and handling of complaints.• Monitoring medallia on daily basis and maintain scores.• Making of month end reports based on the data• Scheduling duty for colleagues• Conducting departmental training• Overseeing daily operation of Front Office• Personally greet, escort and provide fond farewell to special attention guests• Ensuring constant manning of the Front Desk to avoid negligence of any guest• Responding to and fulfilling guests’ needs in a timely manner including complete accuracy of billing details during guest check-out• Personally handle complaints and special requests to ensure complete guest satisfaction• Conducting Night Audit for both FnB and the Property Management System.

• Coordinating the complete preparation of Brand Experience for Arriving and Departing guests.• Conducting Training for both Attitudinal and Technical Skill.• Effectively implemented the concept of multi skill team by preparing Duty Roster and mentoring.• Ensuring Safety and Security Manual is adhered at all times and conducting spot audits.