Nelson Thing Email & Phone Number

Experienced technically in Oracle DB materialized view ETL, data modeling and data layer preparation, strong knowledge in PL/SQL and SQL fine tuning (performance tuning). Extensively exposed to reporting tools like Actuate BIRT eReport, Actuate BIRT eSpreadsheet, Excel reporting and with knowledge in analytic tools like Tableau and SAP Business Object. Substantial knowledge in BMC Remedy tools (Incident, Change, Problem, SLM and Service Request management module) especially in Remedy Data analysis, report and dashboard preparation.Experienced in IT Service Management framework practice and environment. Shared Service Center and Call Center environment. Experienced in annual service request review, renewal and communication on vendor management and support.Experienced in IT risk and compliance remediation and on going review on Actuate Application Server (Windows Server) and Actuate Datamart DB Server (Redhat Linux and Oracle). Which include on going review on Server OS ID access permission, Application ID access permission, DB ID access permision and any other server related IT risk and compliance review and remediation on the servers itself.Experienced in managing multiple departments and up to 12 subordinate staffs across 2 region countries (Malaysia and India). Experienced in service request fulfilment and service support for international company. Substantial background in dealing with various level of stakeholder and handling exceptional request from top management.In addition, I have experience working with multi culture and diversity and had involved in Actuate project across different region countries. I have also 12 years’ experience in programming and SDLC.

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  Kolej Tunku Abdul Rahman (Tarc)

  Mathematics And Computer Science