Nelson Tsai Email & Phone Number

Shanghai City, China

Customer contact window for quality related affairs, leading the team to handle customer complaint, customer demand, quality data collection and quality strategy setting.1.To be the AQM for HTC account.2.To co-work with customer RD team, CE team to let new product to be introduced to mass-production smoothly.3.To lead and maintain the NPI related activity.4.To lead and maintain the FPY report and related program.5.To lead and maintain the Safe Launch activity.6.To drive/lead the problem solving program.7.To monitor customer’s VLRR.8.To integrate internal resource to satisfy customer’s demand9.To be responsible for QBR about quality portion.

Primary customer (DELL) contact window for quality related affairs, leading the team to handle customer complaint, customer demand, quality data collection and quality strategy setting.1.To be the GQAM for DELL account.2.To lead and maintain the IFIR report and related program.3.To lead and maintain the FPY report and related program.4.To lead and maintain the NPI and related activity.5.To lead and maintain the Safe Launch activity.6.To co-work with RD team and work out IFIR quality goal for new project.7.To drive/lead the problem solving program.8.To provide NPRR related data for each new product.9.To be responsible for QBR about quality portion.

1.Developed KPI to monitor the team and personal performance.2.Provided supervised and analyzed quality data at customer level as BU account team reference for improvement.3.Provided comprehensive presentation to customer to deliver related quality improvement activity and effectiveness.4.Provided training course to team member to enhance the personal professional knowledge and ability.5.Finalized the re-PPAP of EC (Engineering Change) of MP products to customer for the approval and implementation.6.Provided the supervised and arranged customer complaint data to internal cross function team as the monthly basis lesson learnt materials and also have a follow up meeting to monitor the progress of prevention activity.Main achievement1.Had a significant improvement of PPM reduction at customer (Visxxxx) production line via driving the internal related departments to implement the CIPs. The PPM reduced from 3200ppm (2007) to 1400ppm (2008) and further reduced to 850ppm (year average of 2009)2.Convinced the customer Quaxxx canceling the fine by providing the comprehensive and complete quality data and presentation. By providing the comparison of the yield trend chart at customer production line level and also providing the easy and readable EC procedure to let customer clearly understand it. 3.Implemented the Paynter Chart (a kind of Matrix table with time in x-axis and defect mode in y-axis and defect quantity within the table) to monitor the effectiveness of the corrective actions.4.Skilled to the internal problem solving and not only focused on production improvement but also involved the PD (product design) team to improve to design rule and concept to have the more robust design for production. By this problem solving method to prevent the similar problem re-occurring or occurring on the other product with the similar design.5.Had been promoted as a Department manager after working here for 2 years.