I have been working for more than twenty-seven years in the computer field. I am familiar with working in Project Management and Service Delivery for Application design, Supply Chain, BPR, ERP, Team building, Budget control, Brought new technology to company, System planning, System configuration, Database design, Security design, Network & Telecom design, Service Desk & Data Center operation, Disaster Recovery plan and Equipment maintenance at the Regional or Global level. Additionally, I have a very strong technical background and management experience on IT Services Improvement & Operation, Data Center Operation and IT Support in Country & Regional Level.I have designed and managed the infrastructure including Data Center, Network Operation Center & Service Desk since 1995. I have created more than 30 Data Centers in different countries such as Hong Kong, China, Taiwan, Korea, Thailand, Malaysia, Singapore, Indonesia, India, Bangladesh, Sri Lanka, Vietnam, Japan & Australia where I also managed the team to provide 7 x 24 supports for each site. I have always proposed solutions to improve the Operation process or System configuration, which is why I received the “Staff of the Quarter of Q4/1994”, “Manager of the Quarter of Q1/2003” and “Outstanding Performance Award and Excellence Growth Award” in 2006.I have always assisted the Sales & Customer Service team to fix many customer issues that may have not have resulted from our end, which led to many customer satisfaction awards on consumer websites. My team’s SLA improved from 99.96 to 99.997 under my management and I have keep 0% resign rate in each country since 2002, which is an indicator of my strong leadership and people management skills. I vouch for my ability to work efficiently with people in team-oriented situations. I like responsibility, enjoy the challenge of new situations and derive much pleasure from improving my own abilities and helping others to improve theirs.