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Highly skilled and experienced telecommunications management professional with demonstrated success in Service Delivery, Network Operations & Maintenance, Managed Services, and Project Management. Proven expertise and strong ability to increase reliability, maximize productivity, and introduce system efficiencies. Prioritize and manage complex technical projects from original concept through implementation. Successful track record of meeting tight deadlines and completing projects on time and on budget.Effective budget management and negotiation skills to achieve desired financial targets. Exceptional verbal/written communication and strong leadership skills to effectively resolve problems in a deadline-driven environment. Fluent in English and Filipino languages, including Cebuano, Ilocano and Ilonggo dialects.
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Account Services ManagerNokiaTaguig, Ncr, Ph -
Service ManagerInfinera Nov 2023 - PresentTaguig, National Capital Region, PhilippinesExceed customer expectations by consistently meeting SLAs and KPIs.Drive profitability through strategic resource allocation and process optimization. -
Operations Support ManagerInfinera Nov 2021 - Nov 2023PhilippinesCreate and Lead the Customer Services Account in meeting assigned customer SLAs, internal KPIs, and key tasks. Execute Warranty and Technical Services Agreements (TSA) for various Engineering Projects in compliance with client contractual requirements. Managing customer satisfaction as it relates to warranty and TSA delivery.
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Service Delivery Manager Of Zte Philippines Inc. At Lserv Corporation / Operations Head At EtsiZte Corporation At Lserv Corporation Mar 2016 - Nov 2021Makati City, PhilippinesConceptualized and created the project master plan and resource plan based on contract and SLA (Service Level Agreement) with customer. Monitor and manage strict implementation of these delivery solutions/plans. Organized ZTE Philippine’s Operations Support Department (PH CSC), formulates project processes and procedures, including quality standards, and supervise the process compliance during project delivery. Provided effective leadership and management of ZTE’s Network Operations Center (NOC), Technical Support (Tier-2) Team, Field Support, and Spare Parts organizations. -
Account Operations DirectorHuawei Technologies Philippines Inc. Jun 2011 - Mar 2016Makati, PhilippinesAssurance & Managed Services (AMS) Operations Director for Huawei Technologies Philippines, Inc. managing effective and efficient delivery of warranty and post-warranty customer support to Globe Telecoms Inc., Digitel Mobile Philippines, Inc. (Sun Cellular) and Digital Telecommunications Philippines, Inc. (Digitel) networks. Supports Service Sales Department in the evaluation and preparation of Bid Documents relating to technical support and services. -
O&M ManagerMobiserve Pakistan (Pvt) Ltd May 2010 - Oct 2010Islamabad, PakistanProvide first level O&M support to Mobilink network in the Northern Region of Pakistan. Continuously improve MTTR (Mean Time to Repair), network availability and cost control amidst security challenges through “in-house” and “out-sourcing” strategies. Oversee nationwide fueling activities of sites, and supervised the implementation of modified EOQ (Economic Order Quantity) model for cost-effective fuel allocation, while preventing site outage due to fuel stock outs. -
Project Manager - Maintenance/Customer SupportHuawei Technologies Philippines, Inc. Sep 2008 - Apr 2010Makati, PhilippinesManaged and supervised effective delivery of warranty and post-warranty customer support services for optimum after-sales customer satisfaction. Implements quality monitoring and audit, analyzes and recommends process improvements, tracks customer complaints and requests, and deliver solutions in accordance with Service Level Agreements (SLA). Also provides pre-sales assistance to Bidding Department on technical support issues.
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Senior Manager - ProcurementMtn - Afghanistan Dec 2007 - Sep 2008Kabul, AfghanistanProvide strategic sourcing and procurement services to Afghanistan operations through cost-effective purchase of equipment, supplies, and services. Expedite delivery of purchase orders; resolve disputes and purchase order discrepancies; develop and maintain good relationships with suppliers. Prepare tender documentation; evaluate products, product performance, contracts, and supplier performance. -
Senior Manager - MaintenanceMtn - Afghanistan Aug 2006 - Dec 2007Kabul, AfghanistanProvided operation and maintenance excellence for maximum network stability and availability in Afghanistan. Set up a qualified maintenance team through hiring, training, and subsequent deployment. Established regional offices in the main cities and allocated related staff and resources to effectively and efficiently operate the network elements within a particular region.
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Project Coordinator Of Nortel NetworksVast Net Inc. Sep 2004 - Aug 2006Pasig, PhilippinesManaged, supervised, coordinated, and scheduled the activities of contractors in the deployment, installation, commissioning, testing, and acceptance of Nortel Optical Multi-service Edge Broadband (OME65000BB) equipment in the PLDT/SMART/PILTEL networks. Prepared work progress reports; closely coordinated with customer through regular project meetings. -
Manager - Mindanao Core Network OperationsPldt Feb 1989 - Sep 2004Davao City, PhilippinesRose from the ranks to become an executive responsible for the effective and efficient operation, administration, and maintenance of PLDT’s Core Network in Mindanao, consistently passing all Key Result Areas / Key Performance Index set by the company. Provided leadership to over 200 personnel to pursue common operational and administrative objectives. Directed and controlled telecommunications operations, preventive and corrective maintenance activities through subordinate supervisors and technical staff. Conducted applicant interviews and recommended recruitment of personnel; oversaw development and updating of staff/personnel competence in required areas.
Nelson Viloria Skills
Nelson Viloria Education Details
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School Of Executive Education And Lifelong Learning (Seell) -
Bachelor Of Science In Electrical Engineering
Frequently Asked Questions about Nelson Viloria
What company does Nelson Viloria work for?
Nelson Viloria works for Nokia
What is Nelson Viloria's role at the current company?
Nelson Viloria's current role is Account Services Manager.
What is Nelson Viloria's email address?
Nelson Viloria's email address is nv****@****era.com
What schools did Nelson Viloria attend?
Nelson Viloria attended Asian Institute Of Management, Ateneo De Davao University.
What skills is Nelson Viloria known for?
Nelson Viloria has skills like Leadership, Business Strategy, Management, Managed, Microsoft Office, Project Management, Telecommunications, Business Development, New Business Development, Network Operations, Change Management, Team Leadership.
Who are Nelson Viloria's colleagues?
Nelson Viloria's colleagues are Virendra Prasad, Prasanna Kumar, Suvetha Chandrasekaran, Smita Shenoi, Jerry Rahman, Sergei Pavlov, Kapil Sharma.
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