Nelson David Acevedo Osorio Email and Phone Number

Supporting and guiding the development team at Protection, I have the goal of building the most competent and fun development team, enjoying learning and growing together. To be the benchmark development team both in our country and in our region.Management by competencies to help the team achieve its expectations and projections.Increase the capacity, experience and productivity of our team. Generate the best user experiences with our work.Guarantee training consistent with the technological roadmap of the company.Measure and guide efforts to achieve the technical excellence required to deal the company's challenges.Promote the culture of innovation in our company.Help team members understand and directly participate in the corporate strategies.Learn as much as possible from my team and co-workers.

Facilitate the development of new products and services from the management of ideas that are generated in the dynamics of the business; turning them into new products and services that the target market can and wants to acquire. Also, guide efforts to improve our capabilities to integrate our own or third-party solutions.Always thinking about the business and a new best world !!!

I support the transformation process of our company, turning it into a multi Latin and guaranteeing its sustainability and the performance indicators required by the international market. Responsible for the team and commercial strategy. • Support the consolidation of strategic alliances with third parties and key clients.• Support the diversification of the portfolio with new products and services.• Tracking of sales KPIs.• Definitions of sales strategy.• Budget administration.• Sales pipeline management.• Define and implement strategies to improve and implement a standardized portfolio.

Consolidate corporate strategy for telematics and Internet of things products and services, guaranteeing the Corporate DNA inclusion established for the "Mars 2022" Strategy: Easy, Innovative, Expert, and with International Projection.• Product Owner: Telematics e IoT Renting Colombia. • Leader of Telemetics Team.• Define, maintain and implement the portfolio within the budget.• Develop the new products and services related to the Telematics and IoT components. • In charge of the customer service provision and the service level agreements management.• R&D.• Last projects attended: The Renting Colombia Robot, Virtual Reality and Augmented Reality initiatives, IoT for Concrete and Cement Silos, Asset Management, and Car Sharing.

IT Infrastructure Project Management to standardize and stabilize the service offered by the area, controlling and avoiding the events that are affecting the core of committed services. The priority and the planning attended included: • To build the Service Support Process with the ITIL Framework. • Design and implement the Renting Colombia's DataCenter. Design and implement the new antivirus solution.• Design and implement the Microsoft Active Directory. • Design and implement the File server and Distributed File System. • Design and Implement the first solution in Renting Colombia to attend the new storage demand (SAN and NAS Solution). • Design and implement the Implementation of Servers and Workstation with pre-designed images. • Migration of the print service on the network in one Outsourcing Model. • Design and implementation of the new Corporate WiFi network. • Design and implementation of the new Internet Navigation Policy. • Implementation of the Microsoft System Center tools to improve the Datacenter Management. • Design and Implement the Unified Communications Solutions with Microsoft Lync.• Project team member to integrate the Renting Colombia Infrastructure with the Bancolombia Infrastructure to unify the best practices available. • Design and implement both the backup/restore and disaster recovery strategies. • Design and implement the virtual servers using Microsoft Virtual Machine Manager.• Leader of the Incident and problem management process based on the ITIL framework. • KPI's management.• Manage the budget assigned.• Manage the Contract and Request for proposal process. • Outsourcing management within the ITIL Framework and the adjustments to include the new Sarbanes Oxley requirements. • Attention of Control organisms requirement related with the Renting Colombia IT Infrastructure.

Design and implementation of the Service Desk Management Process and the Incidents Management process. Supported in COBIT 4.1 and ITIL V3 (Service Support Module).• Part of the team responsible for the implementation of the risk-based audit model and the operational loss model for the attention of IT incidents and the IT support area.• Leader of the second and third level of support in the attention of IT incidents.• Project member to adopt the new methodologies proposed by the merger of the Bank and for the internal changes of the Vice Presidency of technology, guaranteeing their implementation within the work teams in charge.• Construction, evaluation and selection of proposals (RFIs and RFPs) for projects and services in outsourcing modality.• Outsourcing contract management.• Direct participation in the delivery of solutions to the support areas and suppliers.

• Manage the IBM Tivoli Suite to Solution.• Responsible for the branch network throughout the country.• Responsible for the administrative headquarters.• Evaluation, implementation, and maintenance of the distributed servers, workstations, and printers in branches and administrative headquarters.

• Development of the distributed transactional platform for bank branches using Object-Oriented Development with PowerBuilder and DB2 / 2 Databases.• Technical Support Analyst supporting the development team: compiling, distributing, and transferring new developments to the production environment.• Attention to new end-user requirements.• Support for functional incidents• Design, development, and implementation of new tools to improve the performance of the development team.

• Development of different modules assigned like a project member during the integration of the new Bank Bancolombia.• Operation and management of the development environment. • Compiling the new version of the product and delivering it to the QA and Production Environments.

The Bachelor's degree requires getting more experience before finishing the program, Guia Limitada was my internship, there I was attending different roles like the Development and Maintenance of the applications, the Infrastructure Support, The IT regular purchasing, Backup/Restore Activities, Training, End-user, and Managers personalized support.

During my bachelor studies, this company help me to attend to my main needs, was an amazing company (and continues to be), and for those who were looking for a flexible job option and respectable.On Sundays, holidays, and special dates, I learned a lot about customer service and the best practices to pack and move the shopping of Grupo Exito's customers. I loved those days !!!