Nelson Padilla Email & Phone Number

Bentonville, Arkansas, Us

Bellevue, Wa, Us

New York, Us

Bellevue, Wa, Us

I am responsible for developing and guiding the execution of T-Mobile's digital product vision and strategy.I leverage my in-depth understanding of T-Mobile's customers, core competencies, direct/indirect competitive landscape, and macro environment to set the vision for the future of T-Mobile's digital experience and technology platforms.

Bellevue, Wa, Us

Responsible for developing and executing on the vision, strategy, roadmap for the future of T-Mobile's connected commerce platform, that will enable customers to shop seamlessly across app, web, chat, phone, and retail channels. Excellent product instincts, passion for great mobile experiences, a data-centric mindset, and the willingness to do what it takes to change the industry.• Relentlessly focused on the mobile customer experience for existing customers. Developed a vision for the ideal customer experience and initiate projects to realize this vision.• Own KPIs across app and web. Grow KPIs throughout product and non-product initiatives that cut across the entire company.• Execute flawlessly on major product launches through a deep understanding of the product vision, desired customer experience and attention to details throughout the development process.• Establish and maintain development priorities across the organization and with key partners by ensuring understanding of the product vision, its importance, and developing reciprocal win-win relationships.• Develop business requirements for roadmap items and ensure they get translated correctly into product requirements and user stories.• Continually develop and test ideas through usability tests, consumer panels, user research, A/B tests, and other research methodologies.• Conducts competitive and industry best-practice analysis, monitors industry trends, and make recommendations that impact the greater T-Mobile strategy and roadmap• Gain and maintain executive approval for new projects by developing effective business cases and persuasive arguments to support new ideas.

Mountain View, California, Us

Lead ideation, development and launch of SaaS-based TurboTax product through full lifecycle. Drove overall Canadian TurboTax online product strategy and requirements to increase users and product evolutions and quality. Delivered experiences and services by understanding consumer needs, preferences, and influence on product roadmap. Identified market opportunity and defined customer needs through product analytics, performance, and insights. Prioritized and made trade-offs aligned with business drivers and strategy. Work closely with engineering, XD and business team driving shared vision across organization. • Galvanized organization on customer and reason for change increasing team's agile maturity by introducing concept of user story readiness and definition of done. Enabled focus on end-to-end mindset, customer research and awesome experiences. • Increased returning and new customers conversion by 17% and 6%, respectively, by directing cross-functional team of designers and developers in eliminating painful product experience

Mountain View, California, Us

Facilitated requirements gathering and product planning. Maintained clear recruitments and actionable functionality in user stories for development team in agile environment. Collected and analyzed customer feedback. Assisted in review/testing of products ensuring business requirements implementation.• Piloted development of new TurboTax Vault service. Achieved 55K users in FY14.• 60%+ reduction in customer care contacts; approximately $1.67M cost savings.

Mountain View, California, Us

Member of TurboTax Small Business Customer Experience team. Coded UI changes based on research, analysis and documentation of tax law changes, impact on TurboTax experience, changing market need, and customer suggestions. Analyzed and communicated implications to business and customers. Collaborated to prioritize individual and team work to improve customer experience. Documented and implemented best practices, tools, and processes. Drove sessions to develop innovative solutions to tax-related problems and compliance. • Contributed to E2E delivery and support of product features for employers; built high-performing team, recruiting 10 Tax Analyst Programmer Interns, mentoring and training for high-performance.• Delivered value increasing workflow process efficiency, implementing Scrum and agile software development tools and processes for team.• Directly contributed to establishing introduction of scrum and agile. Developed knowledge of Agile software. Migrated within 3 months from waterfall to scrum allowing business successful release and improved our efficiency. Improved team communication.

Mountain View, California, Us

Mountain View, California, Us

San Diego, Ca, Us

Worked with a cross-functional team of educators, advisors and Paraprofessional staff to developed, coordinate, and maintain social and educational programs for one of San Diego State University’s residential halls housing over 400 students.

Mountain View, California, Us

Bachelor Of Science, Accounting

Patent Law

Education record