Experienced Senior IT Support Engineer | IT Infrastructure | System Administration | Network Security | ITIL ExpertPassionate about delivering superior IT services, I am an accomplished Senior IT Support Engineer with over a decade of hands-on experience. My expertise spans IT infrastructure management, system administration, and network security, all built upon a foundation of ITIL best practices. I thrive on optimizing systems for seamless operation, collaborating on diverse projects, and providing technical support that ensures user satisfaction.My journey has been marked by certifications in Microsoft Azure, MCITP, MCSA, MCP, ITIL v4 Foundation, and CSSA, underpinning my practical proficiency. From disaster recovery planning to cloud computing, I bring a comprehensive skill set that drives innovation and strengthens security protocols. With a BSc in Computer Engineering and a history of mentoring junior IT professionals, I'm committed to contributing value through analytical thinking and leadership.My track record includes successfully implementing ITSM processes, collaborating on network security measures, and optimizing server administration. I take pride in my ability to manage projects, mentor teammates, and identify cutting-edge tools and technologies that enhance efficiency. As a Microsoft Certified Azure Administrator and a CSSA, my dedication to staying at the forefront of technological advancements is evident. Alongside my BSc in Computer Engineering and Associate Degree in Information Technology.I've honed my skills by volunteering at GCC Technical Support Dubai TAC and DELL SonicWALL Network Security.Let's connect to explore how I can contribute my expertise to elevate your network infrastructure, streamline system administration, and provide exceptional end user support.