• Lead point of contact for corporate clients and approximately 1,000 franchisee users of the Journey121® portal and programs, ensuring smooth onboarding, high customer satisfaction, and adoption.• Provide consultative marketing program solutions, build relationships with users, and communicate program benefits through portal analytics. Grow and deepen relationships through program knowledge and business intelligence reporting.• Determine customer needs and feedback, develop positive relationships with existing accounts, and improve program adoption and subscription sales within the franchisee network using a consultative approach.• Actively monitor industry trends, market activities, and competitors in the Journey 121® space. Manage billing processes, handle delinquent accounts, and execute Ad Hoc data requests.• Create client-facing training videos, program white papers, and literature using existing brand assets. Respond promptly to franchisee inquiries, set up email templates for effective communication, and represent the company at off-site events such as Vendor Showcases and Conventions.

• Managed the email creation within Informz, scheduling, and audience segmentation of email campaigns for 30 email sends across two associations (HCCA and SCCE) each week• Set up plain text and HTML emails within a template in Informz which included test sends, gathering approvals, audience identification, and scheduling to send• Managed an email calendar for both HCCA and SCCE of availability with 3 marketing specialists• Pulled and tracked metrics to measure the success of campaigns on a bi-weekly basis• Collaborated internally to ensure accuracy within sends• Produced an average of 30 weekly custom e-mail campaigns across various community audiences; collaborated with an extended team to manage content creation and message curation• Develop and maintain the email calendars for 2 associations, partnering with marketing specialists, copy writers, designers, and the project manager• Work closely with 3 marketing specialists to develop and execute email programs based on segmentation needs and various timelines for conferences

• Managed the corporate marketing team • Managed projects, KPIs, and content calendars for 5 sub-brands within the company• Developed systems to ease communication and organization within the team

• Small-scale project management involving clients panelists, and the account team, managed several projects simultaneously• Managed content on Monday.com as well as creating and optimized various dashboards• Proof reading and copyediting on a daily basis

• Responsible for taking customer orders, communicating with the kitchen staff, and ensuring customer satisfaction• Successfully solved customer conflict and problems when mistakes were made with orders or payments• Processed payments and handled cash and credit transactions• Built and maintained customer relationships

• Created and designed effective promotional materials for Student Senate and its commissions, using various mediums and formats like print posters, and social media posts for Instagram and Facebook• Served on the Communications Commission• Designed promotional materials for Student Senate events and initiatives• Designed banners and additional wall décor for the Student Senate office space

• Identified and solved problems impacting operations management• Prepared customer results summary reports for clients• Added new information to Excel, MailChimp, and to our personal database• Wrote a manual of tasks for future employees and trained new team members• Analyzed enrollment data and trends to show clients the impact of our service