Bethany Nelson

Bethany Nelson Email and Phone Number

Director of Client Solutions & Account Management | Google & LinkedIn Alum | 20+ years driving revenue & transformation for customers, businesses and teams | Complexity navigator | Servant Leader & Mental Health Advocate
Bethany Nelson's Location
Chicago, Illinois, United States, United States
About Bethany Nelson

I went to University to become a high-school counsellor but the universe led me to become a professional in media sales, advertising and marketing. While my office is now in corporate halls rather than school halls, my original purpose remains: to develop highly successful individuals, teams and businesses by unlocking their true potential.I have 30+ years of experience in diversified vertical markets as an individual contributor and in Sr. Leadership. From giftware, to start-ups to technology, the common vein throughout my career has been in customer, team and company transformation. It fuels my strategic, consultative and collaborative nature. I’m drawn to companies who dream big, have a strong sense of values and culture and provide an exceptional experience for their clients and teams alike.My most recent role was as a Director of Client Solutions in Marketing Solutions. Our mission was to be the most effective platform for marketers to engage with professionals. I led a team of talented Managers and Client Solutions Managers in Enterprise Technology. My days were spent creating a vision for the future, solving near and long-term challenges, coaching and collaborating to develop solutions that empower our teams to drive client value and partnership. With all my roles, I provide transformational opportunities for my team in an environment that foster growth mindsets, empowers taking intelligent risks and authenticity while having fun! I've found this approach consistently results in extraordinary growth, top performing teams and the highest endorsements and advocacy from our customers.Outside of work, I'm focused on wellness and an advocate for mental health. I'm always planning my next adventure to a new part of the world to learn and develop new perspectives and refine my photography skills

Bethany Nelson's Current Company Details

Director of Client Solutions & Account Management | Google & LinkedIn Alum | 20+ years driving revenue & transformation for customers, businesses and teams | Complexity navigator | Servant Leader & Mental Health Advocate
Bethany Nelson Work Experience Details
  • Linkedin
    Director, Client Solutions - Enterprise Technology
    Linkedin Sep 2019 - Jun 2023
    Sunnyvale, Ca, Us
    * Promoted as 1st Director of Client Solutions in North America. * Super club award winner - top 5% performer- Responsible for ~50% of CSMs and ~45% of revenue in NAMER. - Grew revenue 55% Y/Y- Increased CSM time spent on high-value, customer engagements 35% by securing resources, establishing R&R and developing processes to improve our client experiences. - Consistently exceeded company, region and org benchmarks in our employee voice survey. Stand-out achievements for manager support, career transformation and a leader of diversity, inclusion and belonging.
  • Linkedin
    Sr. Manager - Enterprise & Global Sales - Technology
    Linkedin Jan 2017 - Aug 2019
    Sunnyvale, Ca, Us
    Led a team of 55 Client Solutions Managers and 5 Managers in LinkedIn's Marketing Solutions organization. Together we drove customer value for Enterprise Technology Clients by helping them achieve their business goals on LinkedIn. Our team drove ~40% of LMS's NAMER revenue with continual Y/Y growth. Created pivotal learning courses which spanned across business lines globally.
  • Linkedin
    Sr. Manager, Account Services - Technology
    Linkedin Jan 2015 - Dec 2017
    Sunnyvale, Ca, Us
    Managed a team of 35 Account Managers and 2 Managers across Online and Enterprise Sales dedicated to the Technology customers in Marketing Solutions
  • Linkedin
    Sr Manager, Account Management - Technology, Education & B2C
    Linkedin Nov 2013 - Dec 2014
    Sunnyvale, Ca, Us
    Managed a team of 8 account managers across Education, Business & Industrial Marketing and Technology.
  • Google
    National Am Lead & Principle Account Manager
    Google Nov 2010 - 2013
    Mountain View, Ca, Us
    Manage multi-million dollar online advertising solutions for Fortune companies within all sub-verticals of the travel industry. Consult, up-sell and optimize cross-platform solutions to exceed ROI and brand goals. Provide strategic cross-channel recommendations to clients and their agencies that are rooted in a solid understanding of Google’s technology, vertical-specific best practices and data.Consistently exceeded growth and revenue targets Y/Y with average attainment of 111%Acting Head of Industry during manager’s extended leaves.Mentored and provided counsel to 20 Account Coordinators. Identified role and product inefficiencies and drove solutions resulting in qualitative and quantitative improvements, revenue-building competencies and streamlined promotion for 50% of core group.Selected as 1 of 10 National Account Manager Leads by the Google Americas Management Group representing ~130 AMs across 3 regions.
  • Google
    Senior Account Manager
    Google Jan 2007 - Nov 2010
    Mountain View, Ca, Us
    Spearheaded the development of Google’s 1st offshore outsource solution in India. Developed the skill sets required for the travel vertical and presented to the Head of Global Strategic Initiatives.Founding member of the National Account Manager (AM) Council. Delivered operational and product solutions and impact analysis to US Managing Sales Director to drive revenue, improve rates of product/beta adoption, client retention and internal AM job satisfaction. Council’s two-year success led to a national program expansion across all five roles in the sales organization.
  • Google
    Account Manager
    Google Oct 2003 - Jan 2007
    Mountain View, Ca, Us
    Appointed AM lead on Canada’s top advertisers across 7 vertical markets including retail, travel, tech B2C, Local, Auto, Finance, Healthcare. Trained new Account Coordinators and Account Managers.Developed and executed 4 week launch program for new AdWords clients. Collaborated with engineers to develop, beta test and launch Google's 1st analytics platform.
  • Webhelp
    Account Manager
    Webhelp 2000 - 2003
    Paris, Île-De-France, Fr
    Provider of privately branded web-based CRM solutions and/or outsourced chat, email and voice support for a broad range of technical and non-technical Global 1000 companies.Key point of contact for all project management for both client and inter-departmental deliverables, including project plan development, program implementation, KPI management, platform development and troubleshooting, reporting analysis and remote centre management.Provided account and project management for top accounts: Sony, Wells Fargo, Gateway Computers, Norelco, Phillips, Polaris and Webhelp France. Increased revenue 5x and increased client satisfaction ratings by 20%. Spearheaded launch of the first Webhelp Empower licensing client resulting in $84M in sales.Remote team management in India, France and Romania.
  • Luna Inc
    Manager Of Operations & Client Services
    Luna Inc 1998 - 2000
    Luna is a privately owned giftware company which manufactures its designs internationally and then distributes their line to over 5000 retailers such as Starbucks, The Hudson's Bay Company and Harrods of London.Maintained SKU management for over 400 giftware items from 11 suppliers across five countries. Prevented company revenue loss by implementing communication procedures, negotiating quality standards and manufacturer fulfillment expectations.Increased efficiency and employee satisfaction by researching, evaluating and restructuring roles and responsibilities of Luna staff, allowing a proactive approach to customer service.Supervised and mentored Canadian and American account managers, accounts receivable and remote warehouse operations personnel.
  • Canadian Card Systems
    Manager Of Customer Service & Production
    Canadian Card Systems 1997 - 1998
    Canadian Card Systems Inc., prints on plastic cards (e.g. phone,loyalty & hospital cards).Contributed to 37% increase in company revenue. Synchronized multiple projects and ensuring timely deliverables. Initiated customer service tracking procedures to document agreements, services, challenges and solutions encountered throughout each project. Coordinated sales, manufacturing, production and service by implementing scheduling procedures.

Bethany Nelson Skills

Google Adwords Analytics Strategy Online Advertising Mobile Advertising Crm Search Advertising Digital Marketing Digital Strategy Sem Management Advertising Sales Leadership Online Marketing Sales Project Management Strategic Partnerships Lead Generation Social Media Marketing E Commerce Integrated Marketing Mobile Marketing Digital Media Marketing Web Analytics Online Video Marketing Marketing Strategy Multichannel Attribution Operations Management Mentoring Persuasive Presentation Skills Strategic Insights Product Development Offshore Management Strategic Planning Relationship Management Media Sales Cross Functional Team Leadership Ppc Account Management Social Media Awesomeness

Bethany Nelson Education Details

  • University Of Guelph
    University Of Guelph
    Minor In Child Studies

Frequently Asked Questions about Bethany Nelson

What is Bethany Nelson's role at the current company?

Bethany Nelson's current role is Director of Client Solutions & Account Management | Google & LinkedIn Alum | 20+ years driving revenue & transformation for customers, businesses and teams | Complexity navigator | Servant Leader & Mental Health Advocate.

What is Bethany Nelson's email address?

Bethany Nelson's email address is be****@****ail.com

What is Bethany Nelson's direct phone number?

Bethany Nelson's direct phone number is +131788*****

What schools did Bethany Nelson attend?

Bethany Nelson attended University Of Guelph.

What are some of Bethany Nelson's interests?

Bethany Nelson has interest in Paddle Boarding, Cheese, Photography, Poverty Alleviation, Disaster And Humanitarian Relief, Dragon Boating, Health.

What skills is Bethany Nelson known for?

Bethany Nelson has skills like Google Adwords, Analytics, Strategy, Online Advertising, Mobile Advertising, Crm, Search Advertising, Digital Marketing, Digital Strategy, Sem, Management, Advertising Sales.

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