Formulated organization to provide unparalleled global IT Solutions & Outsourcing services in a non-political, exciting work environment. As Chief Executive Officer I am responsible for developing the vision, strategically set the tone, tempo and create a harmonious environment. Safeguard the company to have the proper operational controls, administrative, reporting procedures, and people systems in place to effectively grow the organization. Obtain financial strength and operating efficiency to ensure the survival of the company. I provide leadership and executive management to a service organization that mirrors the adopted mission and core values of the company. Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.Accountable for the measurement and effectiveness of all processes internal and external. Provide timely, accurate and complete reports on the operating condition of the company, spearhead the development, communication and implementation of effective growth strategies and processes.Utilize Partner/Vendor Management to develop and implement innovative/ affordable client solutions, products and services. Motivate and lead a high performance management team; attract, recruit and retain required members of the company, provide mentoring as a cornerstone to the management career development program. Act as lead "client-care officer" through direct contact with every client and partner. Assist, as required, in raising additional capital at appropriate valuations to enable the company to meet sales, growth, and market share objectives. Foster a success-oriented, accountable environment within the company. Represent the firm with clients, investors, business partners and media. I serve in accordance with the corporation charter and bylaws, its policies according to the Code of Ethics, having responsibility for the active management of the affairs of the corporation.

I am an active DeVry University 84 alumnus and Pinnacle Society member committed to the long-term interests of the DeVry Scholarship Fund (DSF). As Vice President I direct meetings of the Board of Directors in the absence, or request of the President. I perform other duties as requested and assigned by the President. I meet with board members to oversee, direct business operations, and fulfill fiduciary responsibilities. The primary responsibility is fundraising to support the DeVry student's educational journey.I provide governance, setting policies and determining the strategic direction of the organization, including approval of the DSF's strategic plan. I ensure that the organization has the resources necessary to pursue the strategic plan. I also have a fiduciary obligation to see that resources are properly used. Most important, I am entrusted with advancing the mission of the DSF and serving as representatives of the community (Internal and external stakeholders).I foster leadership and financial support in connection to donors and potential donors (Individuals, organizations, & corporations). I support the board to meet the primary needs of the DSF. I also have an important role of the preparation in the fundraising program development, planning process, reading, and providing feedback on development of the case for support, understanding the development strategies being planned, and understanding their collective and individual roles.I advocate on behalf of the DSF throughout the fundraising process and my term on the Board of Directors. I utilize resourceful forms of leverage within the community (Individuals, organizations, and corporations) through my own innovative spheres of influence and the collective volume of my connections. I look for opportunities to introduce others to the DSF and to educate them about the importance of the mission. I stay vigilant to tell the story of the organization and articulate the main points of case for support.

I assisted the Founder/CEO to spearhead the IT department development from the ground floor to a formidable Service & Support organization. Planned, design, direct, managed and ensured effectiveness of client solutions and services offering. Formulated and deployed long-term strategic plans for enabling efficient and cost-effective technologies to provide a customer centric set of services. Established and promoted the implementation of overall IT department vision, mission and goals. Developed operational objectives for leaders and/or teams of professionals across the sub-function. Maintained regular written and in-person communications with the organization’s President/CEO, department heads, and end users regarding pertinent IT activities. Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions to create an exciting and diverse work environment. Developed and maintain budget for IT group, as well as IT-related spending within project teams. Supervised and mentored personnel, conducting annual reviews, weekly face-to-face meetings, and other activities designed to ensure a smooth work flow. Maintained ongoing relationships with peers to stay abreast of industry trends. Overseen negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements. Analyze existing operations and make recommendations for the improvement and growth of support services. I value this opportunity which provided me insight of intangibles on how business are forged from an idea vs. walking into well-established organization. The experience in this position inspired me to formulate my own firm...

My assignment was to develop a strategy and manage the process to transform the current IT environment with offices in over 20 countries (30% travel including: Canada, Dominican Republic, Puerto Rico, Cambodia, Malaysia, Thailand, Belgium, Denmark, Greece, Germany, Italy, Switzerland, United Kingdom, Spain and more.) into an agreed-upon, future-state environment that includes the transition to significantly vendor-based resources for service delivery of Global Service Desk. This includes the implementation and management of key infrastructure services to ensure that service levels are maintained and that business objectives are attained on a consistent basis. Spearheaded and drove all leadership of Level I (Help Desk), Level II (Desktop Support) services, Network Operations Center (NOC) and IT Operations metrics reporting with a sense of urgency. Actively participated in setting team/department objectives & ensure that they are met and communicated across the IT Organization.Effectively communicated and reported operational progress to peer IT Directors and CIO/CTO on a regular basis including clear overview of objectives, needs for improvement and action plans. Assist IT executive management in the development and implementation of IT strategic plans, initiatives, direction, and annual budgets. Led, organize and motivate the team to ensure that the highest possible quality of service can be provided to ABB customers in resolving technical issues. Evaluated and developed staff, recruit and hire a diverse and effective workforce. Maintained individual and team growth ensuring performance. Coached, mentored, led and motivated the team to enhance a world-class service delivery vehicle.

The Bank of New York Mellon enterprise is defined by a collection of IT systems, Networks, Data Centers and overall Infrastructure and is aligned with specific business units or departments. The IT systems group may include 3-4 Direct Reports and supporting 150+ staff. Responsibilities to include leadership, management and performance of a group within the IT department. I maintained a broad perspective across the entire IT department and all business units. I was given a broad discretion and exercised considerable and sound business judgment in large IT department. My responsibilities were to confer with executive management to plan and strategize on capacity of infrastructure at appropriate levels of scale and efficiency. Provided leadership, direction and monitor daily performance of networks and infrastructure to ensure operations continue within acceptable parameters. Developed strong working relationships with aligned business unit / department managers, including Sr. Management as appropriate. Develop business strategies, plans, and initiatives, which require IT solutions in collaboration with business counter parts. Applied strong financial management skills in running the Infrastructure Group, including annual budget and operating plan development, Group-level budget/plan vs. actual variance tracking and management, market adjustment and much more. Worked with Senior Management to evaluate build-vs-buy options for new projects. Responsible for vendor selection, contract negotiation, and work performance / deliver. Reviews, approves or corrects all vendor invoices from Group projects.

Responsible for developing a global IT support strategy and facilitate connectivity to the New York and Burbank offices for all worldwide on location movie productions. Developed and streamlined an operational strategy that meets the needs and requirements of the business and is aligned with global delivery teams. Duties consisted of oversight with the global support teams. Utilized enterprise technical support industry best practices to drive operations and influence teams both internally and outside of the support organization. Continually evaluated support performance to measure success, determine opportunities and gaps, and drive resolution of prioritized efforts and projects. Responsible for leading the definition of support KPIs, operational reporting, process oversight, process analysis and re-engineering, enterprise tool administration, and more. Key areas of process management oversight include: case management, knowledge management, process management, measuring and reporting customer satisfaction, data quality and integrity, reporting, product feedback loop, compliance, etc. Most of all I mentored the team for their short and long-term success and provided professional development. Establish an energetic and empowered culture that attracts, motivates and retains talent. I ensured an unswerving end-user experience worldwide by establishing and implementing consistent infrastructure, systems and processes.

Lead and develop a high performing team which consistently sets and exceeds employee’s expectations. Provided strategic and tactical leadership/alignment of new technology with business needs. Maintained ongoing evaluation and refinement of business process to ensure accurate and timely support and problem resolution to our internal employees. Delivered effective utilization of resources to resolve problems on a daily basis, successfully deployed and management of enterprise resources, including equipment standards and purchases to all North American Employees. Delivered excellent support, both technical and non-technical with outstanding customer service and end user satisfaction in a timely manner. Provided technical documentation as required for regional differences and ensure that the team is trained on existing documentation. Continually evaluated Helpdesk performance and develop a continuous service improvement model. Maintained relationships with internal business partners, managed and ensured that the new hire setup process to include new computer provisioning, telephone and voice mail setups along with the orientation of all new employees and remotely is done consistently well. Managed departmental planning and budget, managed vendor relationships to optimize product new awareness and support processes. Defined and tracked the KPIs for the company productivity performance and developed and IT Learn sessions for employees. Executive Management discovered I was implementing most of the IT Director’s responsibilities. Due to derelict of duty, he was terminated. They phased out the IT Manger’s position and elevated me to IT Director.

IT Manger was subjected to a medical sabbatical. I fulfilled his duties to ensure that all IT operations were streamlined and aligned with the business objectives of the organization. I planned, coordinated, directed and designed IT-related projects for both our corporate and remote locations. Worked closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. I also defined and implemented IT policies, procedures and best practices. This role also involved overseeing the ground up build out of 2 satellite offices. My responsibilities were to lead the design and implementation of IT systems and projects and allocation of resources for two locations. Install and configure computer hardware, software, systems, networks, printers, fax machines, phones, scanners and more. Managed the deployment, monitoring, maintenance, upgrade and support of all IT systems, including servers, PCs, operating systems, hardware, and software. Maintained and secured passwords, file system security and data integrity for desktop environment. Worked closely with all external IT vendors, made recommendations for new equipment and services to purchase and work with various vendors for procurement. Managed entire purchase of inventory related to hardware, software and other IT supplies. Worked with stakeholders to define business and systems requirements for new technology implementations.

Assisted IT Director to provide an ongoing strategic view and direction for one of the “20” key strategic initiatives on New York Hospital’s Information Systems roadmap. I partnered with the IT Manger, Project Managers and project teams to define and meet project milestones and objectives. I developed the vision and scope for the initiative, secure business resources and commitment as needed from leadership team. Ensured implementation met expected results from project teams, acted as the decision maker for the project team, including escalation of decision to the IT Director. Evaluated and approved business solutions presented by the project team, drove the post implementation analysis, validation and lessons learned. Removed barriers and managed project expansion - drove change control process, invoked project methodology and effectively manage virtual teams. Moreover, I connected meaningfully with staff to build emotional engagement and advocacy. Simplified complexity, engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts New York Hospital’s overall success first. Made decisions and sets strategy based on the long-term vision, used an enterprise-wide perspective to translate strategies into actions, inspired others to embrace and advance the strategy, and created a clear view of the future state. Guided and energized others, inspired strong organizational performance through periods of transformation, obscurity, and complexity.

Assigned to Nations Bank Operations Center in Baltimore, MD. Provided the highest level of system administrator services and expertise, under limited supervision, to support, administrate, and maintain the installation, configuration, performance, and operation of Operations Center systems. These systems were in a Microsoft Windows Server NT and Novell Netware 3.XX environment. Also provided tape backup, rotation on offsite preparation. More specific purposes include the provisioning of Hewlett-Packard hardware as physical, clustered, and standalone servers in a high availability framework between multiple data centers, completion of all appropriate written documentation, extension of outstanding customer and technical support, provision of on-call after hours support and routine monthly maintenance through an on-call rotation and established monthly system weekend patch window. Made critical decisions involving the use of limited resources in an effort to repair and restore services during system outages.

Recruited as contractor for the Tactical Acquisition Technology Task Force with provisional military rank of Captain. Responsible for system level integration field tests for military portable computers and communication devices. Engaged in live simulated combat in various terrain and climates throughout the world for United States Army Rangers and United States Navy Seals. Responsibilities included analyze and integrate systems test plans & procedures, performed formal testing and prepared test reports to verify that integrated system solutions meet all system requirements. Reviewed functional specification requirements for testability and perform requirements traceability matrix updates. Complied with Special Forces processes for test documentation generation, including conducting peer reviews and test readiness reviews. Verified terrain and environment necessary to execute systems level testing. Work seamlessly with Military Systems Engineers to ensure integration and validation test plans are compliant with project requirements. Prepare status reports and report project status to Commanding Officers.

Responsible for the maintenance of computer networks (Novell 3.XX) including the maintenance and monitoring of active data network or converged infrastructure and related network equipment. Duties also included network address assignment, network management, implementation of routing protocols routing table configurations, certain implementations of authentication maintenance of network servers, network monitoring, verify network integrity, system updates, and install/ mplement security programs onsite for following assigned federal government accounts: U.S. Department of Commerce, U.S. Department of Interior, U.S. Department of Agriculture and United States House of Representatives, US Library of Congress, U.S. Air Force - Presidential Air Escort. Special Project – System Implementation & Support for the (NAFTA) North American Free Trade Agreement Treaty.

Assisted top preforming Sales Executives by providing software/hardware pre-sales support, technical demonstrations to assigned corporate accounts which included Carnegie Hall, NBC, Goldman Sachs, Colgate-Palmolive, NYPD, Madison Square Garden, Lehman Brothers and more… Secondary duties consisted of corporate field service support throughout Manhattan and the remaining boroughs of New York City.

Configured, installed, repaired and supported various systems such as Compaq, IBM, Apple, HP, Davong Systems, Lantastic, PC accessories and various software(Lotus Notes, PC /Apple OS MS Word and Excel) for corporate accounts in Southern Connecticut and the Greater New York Metro area. Also provided in-house system repair and testing.

Recruited from DeVry Institute of Technology to the IBM Mainframe & Industrial Division.Assembled, tested repaired and supported the 3430 &3480 Magnetic Tape Subsystem; 3290 Gas Panel Display station; 4370 Personal Banking Machine, 4300 & 4361 computer series, and. Also the IBM 7531, 7532 and the IBM 9003 industrial computer.