Nelson Dasilva Email & Phone Number

Warwick, Ri, Us

Warwick, Ri, Us

Duluth, Georgia, Us

• Build, maintain and support all physical and virtual servers ensuring the highest availability.• Maintain the MS Exchange 2010 email system including the Postini Message system.• Manage server backups and coordinated pickups for offsite backup storage.• Create group policy objects to ensure greater continuity throughout the company.• Apply file share security utilizing Active Directory making administration easier.• Manage mobile device connectivity to the Exchange email system via ActiveSync or BES server.• Update all servers and PCs with approved operating system patches to ensure proper stability and security are maintained.• Supported all end users’ technical needs 24x7 ensuring that everyone had the tools necessary to complete their tasks.

Philadelphia, Pennsylvania, Us

• Managed the daily activities and duties of PC Support Technicians and System Administrators.• Ensured users’ needs and requests were met through the Peregrine Service Center ticketing system.• Coordinated the activities necessary to install computers and software for new/existing users.• Created and maintained a 24x7 support schedule.• Managed the planning and execution of all IT projects and initiatives relating to corporate hardware, software and applications.• Managed software licenses and repositories.• Served as a liaison between IT resources and business partners, keeping them apprised of project status and progress.

• Provided support to all corporate and field associates and provided second level support to the Help Desk.• Monitored and maintained the backups for all servers and non-corporate users.• Installed and configured PCs and software for new/existing users.• Supported the Nortel Option11 phone system and Meridian voicemail system.• Orchestrated the rollout of 300+ desktop PCs in the Brooks Pharmacies and collaborated on and supported the installation of RF guns in the stores.• Troubleshot all hardware and software problems of all in-store computer equipment including: PCs, cash registers, printers, money order machines, phone systems and debit pads.• Opened tickets with third party vendors, field service technicians, and ensured tickets were resolved within assigned SLAs.

West Warwick, Rhode Island, Us

Washington, Dc, Us

• Quickly earned the rank of Sergeant in three years.• Served as Crew Chief in the Tactical Air Operations Center.• Supervised and contributed to the preventative and corrective maintenance of $54 million worth of computer and electronic radio equipment.• Detected and controlled aircraft through the use of radar and voice communications.• Also served as the Squadron’s Substance Abuse Counselor where I was responsible for the drug testing of over 150 Marines.• Counseled and maintained records of Marines with substance abuse problems.

Associate Of Science (As), Computer And Information Sciences, General

Education record