Nelson E. Harris Email & Phone Number

Northern California, Us

A strong understanding of communications technologies and large enterprise information systems with a history of efficiently driving success with domestic and international telecom car-riers led to this engagement. CIO recruited and paired with the IT director to seek, find and real-ize recurring savings opportunities and improved efficiencies. Initial opportunity discovery in-cluded: inbound contact center services with toll free, voice over IP deployment and integration, data center design and carrier colocation. The engagement scope was expanded and consulting hours exceeded 3,000/yr. for the first five years. RFI/RFQ/RFP authoring and process manage-ment including subsequent project plans and leadership for service and billing migrations was completed. Risk analysis, service level agreement language and negotiation, and continuity im-pact forecasting were also provided to the CIO as part of new carrier contract signing. As the cli-ent’s organization morphed to enable expanded business functionality, consultative advisement for definitions of new departmental managers and individual contributors was provided including training of those hired was provided. An manager role was covered to fill gaps in personnel until trained and transitioned. Low level design of network queueing strategies and data center fabric was provided enabling quality of service / quality of experience driven deployment across a spec-trum of layer 1 demarc delivery speeds from 1Mbps to 155Mbps. Additional clients were also provided services; although the first ten years was more than a full-time engagement with the primary client.

Northern California Region

Operating as salary plus commission and then as quota bearing with client base of large enterprise and global customers - responsibilties included pre-sales technical (SE), implementation/turn-up and post-sales support. Owning the soup to nuts spectrum for our clients provided many valuable lessons related to expectation setting, continuity of care, and managing customer perception.

Walnut Creek, San Francisco & Sacramento, Ca

Technical presales support for three Northern California sales offices supporting established and prospective global and multi-national accounts.

San Jose / Walnut Creek, Ca

Synonymous of a Sales Engineer (SE), complex technological solutions and products were sold to large enterprise clients. This included:• Confer with clients and quickly grasp their objectives and recognize opportunities• Low-level knowledge of the portfolio of products and their potential technical and business value, deployment and integration• Sales team collaboration in managing common forecasting metrics • Client expectation development • Bid and business winning technical presentations given the competitive landscape• Increased productivity; efficacy; availability; Return On Investment (ROI), lowered capital (CapEx); operating (OpEx) expenseAssigned to the Silicon Valley territory resulted in unprecedented additional achievements beyond the global TC model:• Design of novel products and services addressing complex, global business objectives including contract language, service level agreements (SLA), risk exposure analysis and pricing• Teaming with engineering to implement the products• Product marketing peering to further develop the solution for mainstream enterprise sales• Marketing to Silicon Valley and San Francisco via large venue exhibitions showcasing new technologyBusiness continuity, uptime objectives, hardening, diversity and single-point-of-failure were all ongoing design and project management responsibilities. Systems designs which met high availability demands were common to the region. Self-tracking predictive analysis accuracy performed in perpetuity and tracked with post-sales teams; addressed in design if required.Overall technical owner to assigned accounts.

Irving, Tx

Working in a unique new position which was created following the successful demonstration of technical aptitude, talent, attitude and some field fault isolation & correction assignments to the Director of Academic Resources, I became part of a small team which deployed and supported DeVry's first Internet connection. How's I come by that position? My preferred idiom: "I kicked the door in." This included all the associated services, their design, deployments and operation such as email, academic and operational applications, and intra/Internet firewalls. We successfully designed and deployed infrastructure and connectivity for Internet, private Wide Area Network (WAN) and multiple Virtual Local Area Networks (VLAN). This includes security policies segregating an aggressive undergrad Computer Science (CS) and Engineering (EET) student population from school's financial and registrar assets while maintaining a facilitative posture for intra-corporate operations and new services deployment. We evolved quickly into a full service provider of email, browsing and service hosting facilities. Responsibilities evolved into:o IT support to all campus business units; academic, finance, corporate and student related services and applicationso Project definition, management & support, including school’s first Internet services; responsible for all facets from carrier access to desktop and application deployment and support; VLAN and segmentation security; email platform for staff, faculty & studentso Process and policy definition support. Such as finance applications support and their liaison to government loan and grant functions; consultative support to English department - Authoritative source citation criteria for Internet references; lab equipment course integration o Management of partners/vendors and managed services providerso Public facing network web hosted environment for external Internet campus presence

Anchorage, Alaska Area

As a US Army 7th Signal Command soldier working to support base information management and the Special Security Office's (SSO) needs. Operations included both unsecured and secure message traffic management through the use and implementation of information technology (IT) assets. Optical Character Recognition (OCR) hardcopy data acquisition as well as magnetic and optical storage management technologies were used in support of high speed data transfers. Cryptographic operations and SCIF liaison with distant end switching centers were also key responsibilities.

Master'S Degree, Mba & Masters Info Systems Mgmt, 3.73/4.00

Graduate with distinction.

Bachelor'S Degree, Electronics Engineering Technology, 3.2/4.0

Activities and Societies: Senior project award for acoustic pulse mapping system Full time work as school's network services support

Bachelor'S Degree, Computer Science