Nelson Escobar Email & Phone Number

Converse, TX, US

United States

San Antonio, Texas

• Monitor, maintain, and build physical and virtual servers.
• Installed and configured Dell OpenManage Essentials to monitor Dell PowerEdge servers.
• Used PowerShell to automate tasks for efficiency such as removing all unused homefolders.
• Worked with Dell and third party vendor for warranty support and replacement of parts.
• Used Microsoft Exchange to create, modify, and delete User/Group mailboxes, and distribution lists.
• Maintaining current Active Directory Infrastructure to include creation, modification, and deletion of users and groups.

San Antonio, Texas

• Monitor, maintain, and build physical and virtual servers.
• Installed and configured Dell OpenManage Essentials to monitor Dell PowerEdge servers.
• Used PowerShell to automate tasks for efficiency such as removing all unused homefolders.
• Worked with Dell and third party vendor for warranty support and replacement of parts.
• Used Microsoft Exchange to create, modify, and delete User/Group mailboxes, and distribution lists.
• Maintaining current Active Directory Infrastructure to include creation, modification, and deletion of users and groups.

San Antonio, Texas

• Supporting the United States Air Force with the Windows 10 deployment
• Leading a team of technicians to efficiently and effectively upgrade machines from Windows 7 to Windows 10.
• Upgrading machines using SCCM and MDT.
• Troubleshooting any issues with the Operating System Deployment process.
• Working with engineers to determine root cause and resolve issues in Operating System Deployment.

• Create and maintain driver packages for different models of computers as needed
• Troubleshooting operating system deployment issues using log files.
• Create and modify task sequences as needed by local site admins.
• Provide support and troubleshooting to local site admins at DHA locations all over the world with SCCM issues.

San Antonio, Texas Area

Providing local and remote computer desktop, network, and software support including installation.Network configuration, set up of laptops and printer, imaging and data migration.Accessing government equipment to resolve issues.Documenting all issues using the Remedy action systems and in compliance with ITIL best practices.

San Antonio, TX

 Maintaining and troubleshooting enterprise level products and services used to support systems worldwide. Troubleshooting and resolving issues involving assigned systems as related to server patches and configurations. Remotely accessing government equipment to resolve issues. Monitoring enterprise assets via SCOM, WUG and Dell Quest Suite of Tools.

San Antonio, Texas

Provided technical support and network troubleshooting for desktop, server and medical applications. Provided remote support using BOMGAR and DameWare for medical applications such as AHLTA, CHCS, Essentris and others. Provided remote support to Army Medical users at bases in the US and around the world. Documented all calls using the Remedy action systems.

Fort Sam Houston, Texas

Provided technical support and network troubleshooting for desktop, server and medical applications. Provided remote support using BOMGAR and DameWare for medical applications such as AHLTA, CHCS, Essentris and others. Provided remote support to Army Medical users at bases in the US and around the world. Documented all calls using the Remedy action systems.

Lackland AFB, Texas

Provided technical support and network troubleshooting for desktop, server and voice over IP systems. Provided Account Administration support to include setup of windows user accounts, distribution lists, organizational mailboxes, admin accounts and more. Provided remote support to air force users around USAF bases in the US and around the world..

San Antonio, Texas Area

Provided deskside support to customers including Bexar County hospitals and police stations. Also provided support to the San Antonio Independent School District (SAISD). Duties included computer desktop and software installation, network configuration, set up of laptops and printers, imaging and data migration.