Nelson Luna Email & Phone Number

Santiago, Chile

As a member of the IT team at Devir, I am responsible for supporting internal users by performing physical maintenance tasks, software and system updates on laptops, desktops and servers.Regular updates to Softland ERP Software. Quotes and assistance for the purchase of new hardware such as supplies and accessories, computer assembly. In constant training on new technologies and computer security threats.

Santiago, Chile

Provincia De Santiago, Chile

As a member of the IT team at MCI Electronics, my responsibilities included providing support to internal users by performing physical maintenance tasks and updating hardware and software on desktops, laptops, and servers. Additionally, I handled procurement requests for supplies and materials, escalated requirements, and maintained equipment and supplies inventory. I also prepared equipment for new employees and conducted cleaning tasks and checks on hard drive integrity and cloning software.

Providencia, Región Metropolitana De Santiago, Chile

As a pre-sales and post-sales assistant in the Audiostore division of MCI, my main role was to provide guidance to customers in the acquisition of various products such as arcade machines, turntables, headphones, figurines, and other electronic devices related to entertainment. I worked closely with the e-commerce team to provide post-sales support, managing warranties and offering installation and repair services for arcade equipment manufactured by Audiostore, including home visits to customers.

Providencia, Región Metropolitana De Santiago, Chile

As a backoffice eCommerce for MCI and Audiostore, my responsibilities included product management on websites using WooCommerce. This involved creating, editing, and deleting products, as well as developing descriptive content and features, and taking product photographs. I reviewed product pricing margins and compared them with competitors.I was also responsible for regularly updating content on social media and the website, such as creating promotional banners and responding to customer inquiries through various channels such as social media, email, in-person, and WhatsApp.Additionally, I collaborated with the marketing team in selecting products for offers, pre-sales, and reservations. I also regularly assisted in maintaining and editing other websites such as Sonoff.cl, Arduino.cl, and Raspberry.cl.

Provincia De Santiago, Chile

As a Community Manager and Content Creator for SpaceAnime Chile and StarGame2.0, I was responsible for managing social media platforms and generating engaging content. This included creating advertising campaigns on social media and developing promotional materials.I also played a role in designing and implementing the online store stargame.cl, among other tasks.

Chile

As a Store Manager at WEI Computación Valparaíso, I led a sales team and was responsible for managing customer orders and administrative tasks while overseeing three employees. Additionally, I performed assembly, configuration, and maintenance tasks for desktop computers and installed MS Windows, MS Office, and antivirus systems for customers who purchased these products in the store.

Viña Del Mar

As a Computer Technician at Mplay, a small business focused on the sale of optical media and consumer electronics, my responsibilities included installing Microsoft operating systems, drivers, office software, and hardware upgrades for desktop and laptop computers. I also performed tasks such as cloning HDD to SSD drives, data recovery from hard drives using software tools, and provided guidance on the use of purchased products from the store, including their installation and usage.

Viña Del Mar, Región De Valparaíso, Chile

As a Technical Sales Representative at Cintegral, my role involved overseeing and assisting in the sales process, ensuring stock availability and pricing both at store locations and with wholesalers. I performed computer assembly tasks in-store, including software installation (MS Windows, MS Office, drivers), and handled the preparation and repair of display laptops. I also ensured the maintenance and warranty coverage of products purchased in the store. Additionally, I facilitated the handling of products under direct warranty with the suppliers (Lenovo, HP, Dell).

Viña Del Mar

As a Technical Advisor in a private company, my role involved providing support for quotations and purchases of technological products, coordinating various distribution channels. Additionally, I was responsible for managing the stock and product mix in the technology area within the showroom, establishing retail sales strategies in collaboration with brands and wholesalers.

Microplay

As a salesperson in a leading electronics entertainment store, my responsibilities included assisting customers, receiving and organizing merchandise, selling products, providing guidance on purchases and their use, as well as maintaining cleanliness and order in the store.

Computer Technician.

As a Computer Technician at Archi Life Ltda, my role involved providing technical support to users of the novaXion software and offering guidance in the acquisition of new technologies. I conducted database migrations, assembled computer systems, installed Microsoft and Unix operating systems, created Remote Desktop sessions, and designed promotional banners. Some of the companies I provided support to included Cía. Minera La Patagua, Aldus Procesadora De Congelados, and Cooperativa Socomade, among others.

As a trainer for the Telefónica Institute, I conducted courses on MS Excel application at the basic level for 2 hours, 3 days a week. Additionally, I delivered intermediate-level courses over 3 days to teach employees of the company proper usage and functions of MS Excel.

Intern at Telefónica CTC Chile, Department of Installations and Network Services in the Valparaíso V Region. Main activities included assigning telephone pairs and network cabling, analyzing and processing databases, and providing technical support within the department to solve connectivity issues and perform preventive maintenance on equipment.