See Above

•Managed all back office related functions to our Operations in the Southern Region (5 States, 13 School Districts).•Recruited, trained and supervised 5 full-time operation coordinators and 60+ part-time employees.•Managed extremely rigorous contract compliance and invoicing for each of our school districts. In just 1 year, cut down invoicing submission by 33-66%. In majority of school districts, invoicing went from 90 days to 30 days.•Implemented an Eligible Hours Maximization initiative by which program managers were able to recover an additional 10-20% of revenue by targeting students who had not yet completed their full allocation of service hours.•Spearheaded annual state evaluation process in Florida that determined our organization’s service designation based on student attendance and overall student performance/improvement, as well as stakeholder surveys for all school districts serviced within the state. •Established annual, temporary, in-house call center and data processing team, manned by 50+ individuals scheduled across 7 days a week throughout a 12-15 hour workday. •Researched, implemented and deployed a 3rd party call center software that instantly increased call center productivity by over 500%. Responsible for its deployment to all regions across the nation. Required Salesforce.com Administration.•Researched, tested, recommended and implemented various technologies to maximize both efficiency and effectiveness of our business while simultaneously decreasing overall costs. Technologies include but are not limited to, VOIP telephony, CRM Database, software training, video teleconferencing, collaborative online workspaces, etc.•Served as a national primary resource for the design and implementation of workflow process and resource allocation for specific projects and/or initiatives that include operational processes, technology implementation, professional development, program management and contract compliance.

•Managed complete operations, with profit and loss responsibility, for the delivery of supplemental educational services to eligible schools in the Orange, Palm Beach and Broward County School Districts.•As a member of the founding team, I oversaw our market entry into the Central Florida Region via Orange County (Orlando, FL). In our inaugural year of service (2006-2007 Academic Year), we serviced two school Districts: Orange and Miami-Dade Counties and yielded revenues in excess of $4 MM.•Directed all Business Development efforts by managing relationships with school districts, acquiring partner schools and hiring, training and supervising all regional employees.•Worked with our technology consultants to design and implement our proprietary database system, named MiniSIS, which was created to serve as a standard national operational resource to measure program performance, track student/staff attendance, record compliance requirements, forecast company revenue in real-time and facilitate the invoicing process.•Designed and implemented company trainings related to technology and Rocket Learning’s Operational Process.•Designed and piloted a Regional Program Model that is presently responsible for bringing approximately $2.3 MM in revenues for the 2010-2011 academic year in the Southern and Midwest Regions alone.

•Managed complete operations, with profit and loss responsibility, for the delivery of supplemental educational services to eligible schools in the New York City School District. Approximately $18 MM.•Managed 20+ full-time staff and over 500 seasonal employees.•Directly managed a team that was responsible for 41% of the revenue for our Fall Cycle and 47% of the revenue for our Spring Cycle, approximately 8.6 MM total.•Assisted in the development of a Scorecard system that was designed to provide a snapshot of the profit and loss at each of our respective sites along with key identifiers that would be instrumental in formulating strategies for improving program quality and profitability.•Managed all reporting obligations to the School District.•Conducted market research to validate the feasibility of offering programs in Duval County as originally dictated by our Corporate Pre-Expansion Team.•Cultivated and managed relationships with District and school officials.

•Acquired and managed 12-16 sites per cycle (2 cycles per year). Approximately 20% more sites than other Director.•Achieved highest retention (over 90%) of program sites in an industry with high turnover.•Considered a turnaround specialist, going into sites where the relationships were deemed irreparable and formulating and executing strategies that would result in an invitation for Platform to stay and continue to provide services.•Experienced in conducting behavioral interviews. Worked with a team of colleagues in identifying, interviewing and hiring in excess of 200 full-time employees nationwide.

•Established an office support team of 30+ employees that also served as the company’s in-house call center.•Targeted and enrolled 2,000 students for Platform’s initial program launch.•Responsible for student database and attendance recording which included preparation of invoices to be submitted to school districts.•Tracked student progress and managed all data to be used in our Year End Report to the parents and School District.

•Reorganized organizational structure to be able to sustain scalability in support of a multi-site, multi-program initiative.•Wrote proposals that quadrupled the organization’s annual budget from $50 K to over $250 K, totaling $2 MM.•Managed Contracts, reporting and oversaw all annual audits to programs by all funding sources.•Hired, trained and supervised all 25+ programmatic staff, consultants and sub-contractors.•Managed school partner relationships, overseeing search, expansion and/or relocation to new school partner site.

•Assisted CEO and President in growth to #2 Education Management Company, from 7 to 200+ employees, within 1 ½ years.•Researched school management technologies such as: Library Automation Systems, School ID Card Systems, Web-site development tools, and electronic surveys for implementation in partner schools.•Organized the “LoveNow” Initiative, designed to emphasize our Corporate Mission and increase employee morale.•Managed projects for various departments which required intensive research, designing trainings and preparing reports and presentations.

•Assisted the Executive Director in the administration of services to organizations that comprised the Local Area Services Consortium (LASC).•Assisted in acceptance and review of RFPs for legislative grants that were earmarked for social service organizations servicing the Bronx borough.