Service Administrator
Current1. Act as the primary point of contact for all service-related inquiries, both internally and externally.2. Receive, process, and prioritize service requests from clients and internal stakeholders, ensuring timely and accurate response.3. Maintain and update service systems, ensuring accurate and efficient scheduling of appointments and follow-up activities.4. Prepare and distribute work orders to technicians, providing detailed information about service requests and client requirements.5. Track and monitor the progress of service requests, ensuring that deadlines are met and service levels are maintained.6. Liaise with clients to provide updates/reports on service requests, address any concerns or issues, and ensure customer satisfaction.7. Collaborate with the procurement department to order and maintain an adequate inventory of service-related supplies and equipment, like transimitters and receivers for controling the gates.8. Programming difference types of gate transmitters and quote the price for any transmitters order.9. Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.10. Prepare and maintain accurate records, reports, and documentation related to service activities, including client information, work performed, and equipment maintenance history.11. Continuously identify opportunities for process improvement and implement efficient administrative systems to enhance the overall effectiveness of the service department.
