Nelson Rodriguez Email & Phone Number

Caguas, Puerto Rico

South East Region, Caribbean And Puerto Rico

Technical:• Oversee verification of electro-mechanical equipment at customer sites.• Perform verifications under ASTM Standards( E4, E83, E2309,E2658,E2624)• Troubleshooting to diagnose and repair.• Remote support to customers.• Able to sign calibration certificates.Customer Service:• Customer training in equipment software.• Intentionally engage in conversations to understand customer needs.• Periodic communication to maintain customer relation.•… Show more Technical:• Oversee verification of electro-mechanical equipment at customer sites.• Perform verifications under ASTM Standards( E4, E83, E2309,E2658,E2624)• Troubleshooting to diagnose and repair.• Remote support to customers.• Able to sign calibration certificates.Customer Service:• Customer training in equipment software.• Intentionally engage in conversations to understand customer needs.• Periodic communication to maintain customer relation.• Actively seek to explain in detail product features and develop FAQ documents for fast response.Management:• Fully engage in field activities scheduling (e.g. call, emails, outlook calendar)• Develop and submit expense reports under company policy to Manager• Use of good judgement to maximize revenue. (e.g. overtime, travel time, hotel stays and other operational expenses.)Sales:• Submit leads for training, calibrations, sales and other services.• Maintain customer relationships to fully understand needs.• Actively searching for opportunities to ensure growth.• Understand company products to properly explain it to customers and promote sales. Show less

Puerto Rico

Technical:• Oversee verification of electro-mechanical equipments at customer sites.• Performed verification under ASTM Standards( E4, E83, E2309,E2658,E2624)• Troubleshooting to diagnose and repair.• Remote support to customers.Customer Service:• Customer training in equipment software.• Intentionally engage in conversations to understand customer needs.• Periodic communication to maintain customer relation.• Actively seek to explain in detail product… Show more Technical:• Oversee verification of electro-mechanical equipments at customer sites.• Performed verification under ASTM Standards( E4, E83, E2309,E2658,E2624)• Troubleshooting to diagnose and repair.• Remote support to customers.Customer Service:• Customer training in equipment software.• Intentionally engage in conversations to understand customer needs.• Periodic communication to maintain customer relation.• Actively seek to explain in detail product features and develop FAQ documents for fast response.Management:• Fully engage in field activities scheduling (e.g. call, emails, outlook calendar)• Develop and submit expense reports under company policy to R.S.M.• Use of good judgement to maximize revenue. (e.g. overtime, travel time,hotel stays and other operational expenses.)Sales:• Submit leads for training, calibrations, sales and other services.• Maintain customer relationships to fully understand needs.• Actively searching for opportunities to ensure growth.• Understand company products to properly explain it to customers Show less

Juncos, Puerto Rico

• Implement automated station for process of new product manufacturing line.• Validate all process and systems (CSV, PV).• Draft and submit reports in accordance with regulation standards. (SOP, GDP, GMP)• Attended CAPA overviews and planning.• Assisted in special builds for R&D department for communication purposes of devices.• Asses’ operators on changes of machinery and process for current and new products.• Document all aspect of operation using FDA, ISO, EU… Show more • Implement automated station for process of new product manufacturing line.• Validate all process and systems (CSV, PV).• Draft and submit reports in accordance with regulation standards. (SOP, GDP, GMP)• Attended CAPA overviews and planning.• Assisted in special builds for R&D department for communication purposes of devices.• Asses’ operators on changes of machinery and process for current and new products.• Document all aspect of operation using FDA, ISO, EU standards.• Generated change order in documentation system and SAP environment.• Assistance in design and machine implementation with supplier.• Process improvement modifying equipment design.• Laser engraving implementation and validation.• Vision Measurement System validation support.• Arrange meetings and conferences for supplier - client feedback and equipment assessment and acquisition.• Executed troubleshooting activities for equipment testing and diagnosis.• Understanding of system config. file and programming for equipment dry-runs.• Perform SAT (FAT) at supplier site.• Work all shift depending on business need and opportunity windows.• Technical Writing Show less

Carolina,Puerto Rico

Responsible for the extraction and management of documents.Organized the logistics of extractionSupervised team for extraction projectsManaged and assess facilities for effective extractionWork in various agencies (Department of Justice, Hacienda, Correción) for controlled documents managing.Digitalization of documentsWorking knowledge in warehouse data base for document location.(Total Recall program)Operated destruction shredding machine

Puerto Rico

• Simulated heat propagation to establish proper operating conditions using COMSOL.• Implemented humidification system to improve efficiency by 70%.• Gained an increased power output.• General thermal studies in components• Generate equations and models to explain systems heat propagation and concentration points

Caguas, Puerto Rico

Newspaper delivery on assign routes.

Puerto Rico

Ensured client needs were satisfied while realizing company's goals.Realized traffic and conversion monitoring to take full advantage of clients visiting the store.Monitored UPT (unit per transaction) for store score in regional statistics.Service customers to meet their needs with products at disposal.Realized inventory periodically.Continuous learning of company's offers and promotions to serve for sales and customer information.