A highly self-motivated, self-directed Mechanical Designer turned IT Analyst with over 20 years of professional experience in design, assembly, root-cause analysis, break-fix repair and generating end user documentation. Adept at working seamlessly with other professionals to analyze, determine root cause of issue(s) and engaging internal or external resources to ensure implementation of the appropriate solution.CORE STRENGTHSProject Management and LeadershipTime and Priority ManagementAnalysis and Critical ThinkingDiagnosis and RepairQuality AssuranceInterpersonal RelationsSuperior Customer ServiceSpecialties: Networking, Asset Management, Microsoft Office, G-Suite, Active Directory, Service-Now, Jira, Operating Systems (Windows, Linux, MacOS), PC Maintenance and Repair, mobile device management, schematic diagrams, end user instruction, teamwork.