Nelson Sánchez

Nelson Sánchez Email and Phone Number

Focused on improving customer service / Customer experience/Planning/Strategy and Execution/Optimization @
Nelson Sánchez's Location
Winnipeg, Manitoba, Canada, Canada
Nelson Sánchez's Contact Details

Nelson Sánchez work email

Nelson Sánchez personal email

About Nelson Sánchez

Broad experience in middle management roles that have generated an impact on customer relationships management, commercial and administrative support, and the improvement of service channels.Strong orientation to both clients and results, maintaining a focus on business sustainability and strategic planning.I stand out for leadership in optimizing and implementing service strategies and business operations, improving customer service processes, design and monitor of KPI´s, as well as the ability to manage interdisciplinary groups and work as a team. Open to opportunities that allow me to further develop my skills to provide actionable insights and build meaningful relationships to attract and retain customers through memorable experiences, so that they can benefit the company´s revenues.

Nelson Sánchez's Current Company Details
JAN-PRO Canada - MapleSanchez Business Inc.

Jan-Pro Canada - Maplesanchez Business Inc.

Focused on improving customer service / Customer experience/Planning/Strategy and Execution/Optimization
Nelson Sánchez Work Experience Details
  • Jan-Pro Canada - Maplesanchez Business Inc.
    Certified Business Owner
    Jan-Pro Canada - Maplesanchez Business Inc. Nov 2023 - Present
    Winnipeg, Manitoba, Canadá
  • Giant Tiger
    Checkout Supervisor
    Giant Tiger Sep 2020 - Jun 2023
    Winnipeg, Manitoba, Canada
    • Performed effective leadership to motivate, lead, assist and engage cash associates, achieving high levels of customer service satisfaction in daily operations and challenging situations.• Planned and organized staff scheduling and work shifts to cover the business needs, as well as sales events.• Monitoring of the performance of the tellers through KPIs, facilitating the execution of the POS system and training of new hired staff.• Optimized tobacco product inventory management by analyzing sales history, shrinkage, and carrying out effective replacements, reducing its value by 40%.• Oversaw store merchandising, sales, and security operations with an organized approach, periodically serving as manager on duty.
    View
  • Ean University
    Student Services Coordinator
    Ean University Jul 2012 - Mar 2017
    Bogota,D.C., Capital District, Colombia
    • Ensured adequate planning and control to achieve a 15% increase in the level of student satisfaction through the standardization of processes, optimization of procedures and an efficient handling of the claims operation. • Diminished the number of claims by 20% improving the process of face-to-face attention and implementing a culture service in all service areas.• Established service level agreements supported by designing and developing customer satisfaction surveys and service strategies.• Led the government program for low-income students and offered solutions to ensure customer satisfaction.
    View
  • Caja Honor - Military Housing Colombia
    Project Leader / Affiliate Service Leader Professional
    Caja Honor - Military Housing Colombia Oct 2010 - Apr 2012
    Bogota,D.C., Capital District, Colombia
    • Managed and supervised strategies to improve efficiency in the attention process by synchronizing the production staff of the in-house contact centre.• Designed and monitored strategic management indicators, realizing data analysis to support decision making.• Developed leadership in the housing projects development.• Incremented the level of satisfaction by 20% of the financial consumer by implementing the financial customer program.• Improved personnel motivation and engagement through executing and developing training courses in administrative services and operations.
  • Telefonica Movistar
    Distribution Support Coordinator / Service Management Professional
    Telefonica Movistar Feb 2005 - Aug 2010
    Bogota,D.C., Capital District, Colombia
    • Conducted activities for the achievement of goals and establishment of service level agreements in support areas.• Designed and measured KPIs, analysing and preparing results reporting to top management.• Supported the implementation of incentive programs for staff.• Organized follow-up meetings with contact centre contractors to determine the main operational aspects and identify opportunities for improvement.• Achieved a better understanding of outsourced contact centres (Sales, service and COPC management), generating a 15% growth in sales of mobile plan upgrades and executing new processes: IVR (Interactive voice response) and FCR (First contact resolution).
    View
  • National Telecommunications Company Of Colombia - Telecom
    Contact Centre Leader
    National Telecommunications Company Of Colombia - Telecom Mar 2001 - Jul 2003
    Bogota,D.C., Capital District, Colombia
    • Formulated KPIs for the measurement and performance of the contact centre.• Increased the level of satisfaction by 25% through telephone channel by normalizing processes and developing leadership by supervising the processes of recruitment, selection and training employees.
  • General Motors Colmotores
    Spare Parts Marketing Analyst
    General Motors Colmotores Mar 1997 - Dec 1999
    Bogota,D.C., Capital District, Colombia
    Designed and developed new promotional products of spare parts, achieving 15% sales growth in dealers.
    View
  • Ericsson Colombia
    Head Of Professional Services
    Ericsson Colombia Nov 1995 - Jan 1997
    Bogota,D.C., Capital District, Colombia
    Modified the way how to supervise corporate clients contracts by incorporating management software.
    View
  • Mazda Colombia
    Supply Chain Engineer
    Mazda Colombia Feb 1994 - Nov 1995
    Bogota,D.C., Capital District, Colombia
    Optimized the rotation of raw material by 10% in automotive production line through the effective control and monitoring of the suppliers.
    View

Nelson Sánchez Skills

Telecommunications Mobile Devices Mobile Communications Product Management Team Leadership Test Management Client Service Quality Control Contact Centers Enfoque Por Proeso Y Focalizado En El Cliente Usuario Final Liderazgo Enfoque Por Procesos Trabajo En Equipo Estrategia Mejora De Procesos De Negocio Desarrollo Empresarial

Nelson Sánchez Education Details

Frequently Asked Questions about Nelson Sánchez

What company does Nelson Sánchez work for?

Nelson Sánchez works for Jan-Pro Canada - Maplesanchez Business Inc.

What is Nelson Sánchez's role at the current company?

Nelson Sánchez's current role is Focused on improving customer service / Customer experience/Planning/Strategy and Execution/Optimization.

What is Nelson Sánchez's email address?

Nelson Sánchez's email address is ns****@****.edu.co

What schools did Nelson Sánchez attend?

Nelson Sánchez attended Cryptovision Academy, Red River College, Red River College, Universidad Externado De Colombia, Pontificia Universidad Javeriana.

What skills is Nelson Sánchez known for?

Nelson Sánchez has skills like Telecommunications, Mobile Devices, Mobile Communications, Product Management, Team Leadership, Test Management, Client Service, Quality Control, Contact Centers, Enfoque Por Proeso Y Focalizado En El Cliente Usuario Final, Liderazgo, Enfoque Por Procesos.

Not the Nelson Sánchez you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.