Nelson Serrano Email & Phone Number

• Lead the development of Business Continuity and Disaster Recovery plans; oversees testing, emergency response, and recovery. Informs in the selection of operating strategies for the continuation of the business within a recovery time objective (RTO).• Expertise to lead business recovery, crisis management, emergency management, contingency planning, and disaster-preparedness planning.• Conduct, communicate, and maintain business continuity lifecycle planning and business impact analysis. Identify and quantify the potential impact of disruptions and disaster scenarios.• Interface with LOB committee/executive to report on the compliance of business continuity processes, readiness, events, and exercise results. Lead relationships with audit and government regulators on business continuity issues.• Responsible for leading high-profile initiatives through the development, enhancement and dissemination of continuity processes and standards. Develops and delivers the training onbusiness continuity. •Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations and able to leverage that information in creating customized customer solutions.• Managing Risk - Assessing and effectively managing all the risks associated with the business objectives and activities to ensure they adhere to and support Enterprise Risk Management Framework.

Usa

Manage a wide range of technical and operational managers in developing and executing the bank's recovery plans. Facilitate the implementation and testing of the business recovery plans ensuring the understanding of contingency planning, monitoring preparedness, and initiation of ongoing improvements. Oversight of 90+ Business Continuity plans throughout the organization. Responsible for training, awareness, tabletop exercises, weather monitoring and governance of regulatory requirements.• Designed and implemented Business Continuity Program and Disaster Recovery Program Testing and Exercising methodology• Trained Senior management on BC awareness and using LDRPS to enhance their BCP’s• Defined and recommended recovery strategies and options while assisting with the implementation of recovery solutions• Provided Incident Management expertise and support to management and business functional areas, as requested, during business disruptions; Enhanced Incident Management Methodology • Designed, restructured and implemented BC Program to adhere to Global BBVA Policy.• Defined Enterprise Pandemic Response Framework in accordance with National Strategic Plan on Preparedness.

Birmingham, Alabama Area

• Responsible to support development, test, and implementation teams for ALNOVA (BBVACompass Core Banking), accomplishing goals successfully and obtaining recognition for the performance. • Focused on a fluid communication between the technical teams of Compass (USA) and CCR (Mexico), analysis of feasibility of requirements, revision of SLA, Infrastructure Changes Management.• Procedures documentation, Packages promotion between environments, incident’s report management.• Manage Production incidents (2011-2014), Development (2014-2016) environments. Coordinator for special projects.• Coordinate and participate in the semestral Disaster Recovery exercise, providing support to the technical areas during the infrastructure recovery – Mainframe. Between 90-100 critical apps.

Birmingham, Alabama, United States

• Project Management for implementation of Command Batch for Concrete Plants. Revision of technical plan and suggestions for Civil constructions, Electrical configurations, network configuration, CB System setup and Operation training. QA for the first batch products produced.• Support team leaders by phone to customers in production, it includes networking troubleshooting, DB backup and recovery, and evaluation of potential electrical issues. • Principal expositor/trainer for Regional Conferences of products offered, for South, Central America and Mexico Regions.

Houston, Texas, United States

• Plan, design, and construction of the LAN and logical network, including backup system.• Analysis, design, and development the main system used to maintain inventory control, customers and vendors information, and PM’s duties.• Construction and maintenance of Website.

Houston, Texas, United States

• Install, configure and test of specific solutions with the design customized by customers. • Testing and troubleshooting server/networking issues. Technical support for colleagues in training that represented company recognition for quality service.• Documentation of solutions (servers, data shelves) implemented for further reference.

Quito, Pichincha, Ecuador

• Technical Director during all the phases of the "Information Initiative for the Integrated System for Education" including sections on education and administration for the Secretary of Education, sponsored Bank for Inter-American Development projects.• CTO of the educational portal - national project of high priority in Education.• Collaborated with the design of five phases of the "Automated Integrated Communication Project", integrating voice/data communication and integrated technology for military personnel throughout the country.• Several additional projects as: M@estros.com, Planemec, Contrucciones escolares and others.

Bachelor Of Applied Science (Basc), Computer Science

Education record

Education record