Nelson Serrano Email & Phone Number

• Lead the development of Business Continuity and Disaster Recovery plans; oversees testing, emergency response, and recovery. Informs in the selection of operating strategies for the continuation of the business within.
• Expertise to lead business recovery, crisis management, emergency management, contingency planning, and disaster-preparedness planning.
• Conduct, communicate, and maintain business continuity lifecycle planning and business impact analysis. Identify and quantify the potential impact of disruptions and disaster scenarios.
• Interface with LOB committee/executive to report on the compliance of business continuity processes, readiness, events, and exercise results. Lead relationships with audit and government regulators on business.
• Responsible for leading high-profile initiatives through the development, enhancement and dissemination of continuity processes and standards. Develops and delivers the training onbusiness continuity.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations and able to leverage that information in creating customized customer solutions.

USA

• Manage a wide range of technical and operational managers in developing and executing the bank's recovery plans. Facilitate the implementation and testing of the business recovery plans ensuring the understanding of.
• Designed and implemented Business Continuity Program and Disaster Recovery Program Testing and Exercising methodology
• Trained Senior management on BC awareness and using LDRPS to enhance their BCP’s
• Defined and recommended recovery strategies and options while assisting with the implementation of recovery solutions
• Provided Incident Management expertise and support to management and business functional areas, as requested, during business disruptions; Enhanced Incident Management Methodology
• Designed, restructured and implemented BC Program to adhere to Global BBVA Policy.

Birmingham, Alabama Area

• Responsible to support development, test, and implementation teams for ALNOVA (BBVACompass Core Banking), accomplishing goals successfully and obtaining recognition for the performance.
• Focused on a fluid communication between the technical teams of Compass (USA) and CCR (Mexico), analysis of feasibility of requirements, revision of SLA, Infrastructure Changes Management.
• Procedures documentation, Packages promotion between environments, incident’s report management.
• Manage Production incidents (2011-2014), Development (2014-2016) environments. Coordinator for special projects.
• Coordinate and participate in the semestral Disaster Recovery exercise, providing support to the technical areas during the infrastructure recovery – Mainframe. Between 90-100 critical apps.

Birmingham, Alabama, United States

• Project Management for implementation of Command Batch for Concrete Plants. Revision of technical plan and suggestions for Civil constructions, Electrical configurations, network configuration, CB System setup and.
• Support team leaders by phone to customers in production, it includes networking troubleshooting, DB backup and recovery, and evaluation of potential electrical issues.
• Principal expositor/trainer for Regional Conferences of products offered, for South, Central America and Mexico Regions.

Houston, Texas, United States

• Plan, design, and construction of the LAN and logical network, including backup system.
• Analysis, design, and development the main system used to maintain inventory control, customers and vendors information, and PM’s duties.
• Construction and maintenance of Website.

Houston, Texas, United States

• Install, configure and test of specific solutions with the design customized by customers.
• Testing and troubleshooting server/networking issues. Technical support for colleagues in training that represented company recognition for quality service.
• Documentation of solutions (servers, data shelves) implemented for further reference.

Quito, Pichincha, Ecuador

• Technical Director during all the phases of the "Information Initiative for the Integrated System for Education" including sections on education and administration for the Secretary of Education, sponsored Bank for.
• CTO of the educational portal - national project of high priority in Education.
• Collaborated with the design of five phases of the "Automated Integrated Communication Project", integrating voice/data communication and integrated technology for military personnel throughout the country.
• Several additional projects as: M@estros.com, Planemec, Contrucciones escolares and others.

Bachelor Of Applied Science (Basc), Computer Science

Education record

Education record