Nelson Jackson Email & Phone Number

United States

• Managed IT Services. • RMM Continuum \ ConnectWise• Oversee all IT related functions for Padgett Business Services. • Performed on-site field surveys and wrote technical narratives to document processes and design changes. • Provided technical direction on IT projects and initiatives to other engineers, designers and technicians. • Implemented quality control standards for consistent approach and results. • Provided technical leadership for company to effectively steer strategic plans and future projects. • Evaluated existing procedures and made proactive adjustments to meet changing demands. • Enterprise Server Administration and Support.

United States

• Oversee Support for over 500 remote offices through the USA and Canada. • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system. • Rewrote and updated group policy with new domain move and domain level raise. • Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination. • Administer all local Web servers and Linux servers. • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations. • Project Management and related support matters. • Active Directory Administration. • Exchange setup and support. • Firewall configuration and support. • Implement and document IT related function throughout the organization. • Managed data backups and disaster recovery operations

• Daily support of over 750 Intel Windows based corporate application servers. • The design and deployment of Microsoft Servers to support application development and QA process. • Technical lead on project assignment for varies infrastructure additions or changes. • Tier three support on troubleshooting Server hardware issues and Operating systems. • Proactive server maintenance. • Installation of hardware and peripherals on HP and IBM servers. • Team lead and Consultant on Intel windows-based client server initiatives. • Create and update guidelines for SLA's, knowledge base docs, and operating procedures. • Assist in the support of an Active Directory infrastructure. • Design and implement Linux VMWare infrastructure to support application development. • Updates of SAV throughout the Enterprise. • Assist in the support of the company's SAN storage. • Periodical server patching to keep up with the latest Microsoft requirements. • Implemented corrective plans of action for network performance issues including availability, utilization, and latency. • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support. • Led server infrastructure development, quality assurance, staging and production systems.

United States

• Daily support of over 600 servers Windows 2003 Enterprise\2003 Servers, Windows 2000 Server, NT Server 4.0\Exchange 5.0 and Lotus Notes. • Design and implementation of servers to support file and print and application development. • Perform data migrations and part of upgrades and changes in infrastructure. • Support Active Directory, AD Containers and OUs. • Implement Group policy and ACL's. • Support SAN issues and utilization. • EMC, EMC II. • Design and deploy different versions of Microsoft Server clustering. • Server security, patching, & maintenance. • LAN Operations. • Data retention and recovery. • Server troubleshooting. • Server hardware and software upgrades. • Network connectivity issues, Network troubleshooting. • Account Administration. • Support disaster recovery operations and testing. • Printer setups and management also troubleshooting printer driver issues. • TCP/IP, DNS, WINS, DDNS