Nelson V. Email & Phone Number

- Developed and maintained software applications using Python, C# and SQL on the Azure Cloud to deliver cutting-edge solutions for the high-tech industry.- Played a key role in assessing management processes, identifying areas for improvement, and implementing innovative solutions to enhance operational efficiency.- Generated insightful reports and analytics to provide valuable business intelligence, supporting data-driven decision-making for stakeholders and management.- Managed the creation and processing of purchase orders for hardware, ensuring seamless procurement and timely delivery of equipment critical to the company's operations.

- Worked as an Application Developer within IBM until its acquisition by Kyndryl.- Contributed to the development of software solutions for premier customers in the telecommunications industry.- Utilized JavaScript (ReactJS), Python (Django), SQL (PostgreSQL) to create high-quality applications hosted on Azure.- Collaborated with cross-functional teams to deliver customized solutions tailored to meet specific client requirements and industry demands.- Successfully completed an asset management application that positively impacted IBM and its customers.- Demonstrated commitment and dedication throughout the transition period, ensuring a smooth handover of responsibilities to Kyndryl and preserving the continuity of service for valued customers.

- Application Developer with expertise in software development for premier customers in the telecommunications industry.- Proficient in JavaScript (ReactJS), Python (Django), SQL (PostgreSQL).- Specialized in delivering high-quality applications hosted on the IBM Cloud and Azure.- Customized software solutions tailored to meet specific client requirements and industry demands.

- Spearheaded the end-to-end development of multiple web applications using React, Node, Gatsby, Next, and GraphQL for a renowned designer brand in Canada. These applications automated critical processes, including inventory management, sales tracking, and shopping experiences.- Successfully implemented reusable user interface components, ensuring a robust and easy-to-maintain codebase.- Demonstrated proficiency in headless e-commerce architecture by developing a proof-of-concept (POC) using Next.js, Contentful, MUI, Algolia, and AWS.- Collaborated closely with cross-functional teams to enhance the UI/UX of the e-commerce site, resulting in improved customer satisfaction and increased conversion rates.- Played a key role in creating and configuring repositories, code pipelines, and continuous integration/continuous deployment (CI/CD) workflows with AWS and GCP, streamlining the development and deployment processes.- Effectively executed projects using Agile/Scrum methodologies, ensuring timely delivery and maintaining a high level of quality throughout the development lifecycle.

- Premier Customer Support and Advisory: As an SCCM Support Engineer, I specialized in providing unparalleled customer support and expert advisory services for SCCM (System Center Configuration Manager). I worked closely with premier customers, addressing their unique requirements and delivering solutions to optimize their configuration management processes.- Technical Proficiency: I demonstrated my skills in technologies such as SQL (Structured Query Language), WMI (Windows Management Instrumentation), Active Directory, and Powershell scripting. This comprehensive knowledge enabled me to diagnose complex issues accurately and efficiently, ensuring minimal downtime and maximum system efficiency.- WSUS Management: With a focus on keeping systems up-to-date and secure, I proficiently managed WSUS (Windows Server Update Services). By coordinating the seamless deployment of critical updates and patches, I played a role in maintaining system integrity and compliance with the latest security protocols.- Windows Server Administration: My expertise in Windows Server administration allowed me to effectively configure and maintain server environments. My attention to detail and proactive approach ensured that servers operated optimally, meeting performance targets and minimizing potential disruptions.

- Incident Management: As a Tier 3 Support Engineer, I demonstrated skills in managing complex and critical incidents. Focusing on problem-solving, I efficiently diagnosed and resolved technical issues, ensuring minimal downtime and maximum service availability for customers. My proactive approach and quick response time helped maintain a high level of customer satisfaction.- Change Management: I actively contributed to change management processes, working closely with cross-functional teams to implement system updates and changes. By adhering to best practices and assessing potential risks, I ensured smooth transitions and minimized the impact of changes on end-users. - Migrations Support: Proficient in handling migration projects, I provided valuable support during data and application transfers between systems. I ensured the secure and efficient movement of critical resources, guaranteeing successful migrations and minimizing disruptions to business operations.

- Applications Customization: As a Software Packaging Specialist, I developed scripts for customizing applications to meet specific user requirements and business needs, ensuring seamless integration and optimal performance.- Scripting Proficiency: Leveraging my expertise in Python and shell scripting, I efficiently automated various processes, significantly reducing manual efforts and improving overall productivity.- Process Automation: I played a role in identifying opportunities for process automation within the organization, implementing automated solutions that streamlined workflows and enhanced operational efficiency.- Account Transitioning: I demonstrated proficiency in managing account transitioning processes, ensuring smooth handovers and minimizing disruptions during personnel changes, contributing to team stability and continuity.- Training and Mentorship: As a trainer for new hires, I actively participated in onboarding and training programs, equipping new team members with the necessary skills and knowledge to excel in their roles and promoting a collaborative and knowledgeable work environment.

- Implemented and led the end-to-end QA process for software distribution, ensuring high-quality and reliable software releases.- Developed and applied best practices, optimizing testing procedures and improving overall QA workflow efficiency.- Worked as a trainer for new hires, facilitating their successful on-boarding and contributing to team growth and development.- Utilized Microsoft SCCM 2012 proficiently to manage software distribution, ensuring precise deployment and updates to various systems.- Employed SQL reporting to generate valuable insights and metrics for data-driven analysis and decision-making.- Demonstrated expertise in working with Linux environments, specifically Ubuntu and Red Hat.

- Application development and maintenance for medical history records.