nelson.villa@exsabpo.com.co | n.villa@outlook.comM (+57) 315 3 064 613 | www.exsabpo.com.coNelson is passionate about making things happen!His purpose is to support companies from various economic sectors in strategic positions, to have processes that meet their needs, effective and efficient, achieving smooth operations, aligned teams, and positive customer experiences.Professional in Marketing and Advertising, Specialist in Service Management, bilingual in Spanish and English, with over 25 years of experience in the financial sector, consulting and outsourcing services (BPO), leading strategic areas in sales and operations, process structuring, and customer experience.Strong competencies in developing and implementing strategies to increase presence and profitability, establishing solid relationships with key clients and business partners to drive growth, and leading multidisciplinary teams, including sales, operations, human resources, and finance departments.Exceptional skills in making strategic decisions in areas such as market expansion, product and service development, and risk management. Project management in innovation and digital transformation oriented towards achieving results for the organization and clients through various agile methodologies.Proven ability to make strategic decisions and solve problems effectively, excellent leadership skills, communication, and development of high-performance teams. Planning in the short, medium, and long term, contributing to the achievement of the organization's strategic objectives.He has led multicultural projects and shares his knowledge and experience through conferences and workshops.Nelson enjoys spending time with his family, practicing cycling, music and painting.#GeneralDirector #StrategicPlanning #Operations #DigitalTransformation #ChangeManagement #CustomerExperience #CX #Innovation #Lego #LegoSeriousPlay #Leadership #ProjectManagement #MulticulturalProjects #Optimization #Processes #ProcessOptimization #ContinuousImprovement #DataAnalysis #StrategicDevelopment