Nels Randolph Benson Email & Phone Number

Belle Haven, Va, Us

Washington, District Of Columbia, United States

Partner and collaborate with other leaders to plan, develop, coordinate and executestrategies that are consistent with the organization's strategic goals;• Lead multi-year planning and budgeting activities and manage strategic prioritiesfor the IT Services group and client organizations;• Design, implement and monitor service delivery levels and metrics for clients toensure service delivery excellence;• Ensure IT security and compliance across all organizations with all applicable laws,rules, regulations and standards;• Optimize infrastructure and operations costs, manage purchasing, deployment,maintenance and disposal of all IT assets/equipment/supplies in a manner that alignto the corporate budget and objectives;• Stay abreast of industry best practices, software updates, and technologyenhancements;• Create IT policies, procedures, and performance management processes andmeasures;• Develop and maintain strong working relationships with departments across theorganization; and• Assist with special projects and assume other duties as assigned.

Washington D.C. Metro Area

Partner with key stakeholders to plan, develop, coordinate and execute strategies consistent with the organization's strategic goals. Lead requirements qualification, multi-year planning, prioritization and governance of the Information Technology Services group. Work collaboratively on the development of specific project plans and time-lines; monitor and report on progress; and make presentations to constituent groups and stakeholders.Perform diagnostic analyses of functional teams to prepare proposals and change initiatives. Ensure appropriate design, maintenance, and service delivery across the organization infrastructure. Participate in the development and monitoring of IT service and project metrics and develop strong working relationships with departments across the organization.Major management accomplishments include; restoring trust in the IT Department; revamp of corporate WiFi system creating separate V-LANs for requisite security and use structure; overseeing and directing the IT expansion of the firm from 85 employees to 200+; design, development and construction of a 4000+ sq. ft. conference center with intelligent conference management; migration of the firm from Windows 8.1 Pro and 10 Pro to Windows Enterprise 10 SPE; migration of the firm's Active Directory structure to the Microsoft Azure Cloud; major infrastructure upgrades relative to corporate data back-up and redundancy and web filtering; and development and implementation of new and revised corporate Information Technology Policies, Forms, Publications and Guidelines to meet Federal compliance guidelines as set forth in NIST 800-171. Pending items include deploying new corporate conference calling solution to include Unified Communications System; deploying new enterprise-wide cloud-based data storage and sharing migration; next generation firewall deployment; and procurement, configuration and deployment of new systems to satellite office.

Washington, Dc

• Direct report to the President/CEO of MDN. Overall operational responsibility of a division generating approximately $300K of new annual revenues in the initial 90 days. Expanded overall revenues to $1.5M over 5 years to include IT support for House of Representatives (HoR) clients, privately owned firms, non-profits, and Washington Diplomatic Corps clients, based on reputation and performance.• Responsibilities included business development, project/program management, client relations, vendor relations, contract management, quote generation, and RFP responses. New hardware sales exceeded $500K annually. Managed Tier 1-3 engineering team supporting a diverse client-base (across 3-states), maintaining 300+ cross-platform workstations/laptops/tablets, 50+ servers (Windows (stand-alone and Enterprise) as well as Linux/Unix), 175+ printers, switches, routers, firewalls, SPAM filters, WiFi networks, VoIP systems, and dozens of software packages. Managed remote and on-site server support and server migration for client servers located in CONUS and in the HoR Data Center.• Managed partner firm’s proprietary CRM software (“Seneca”) development life cycle (SDLC) efforts.• Developed MDN’s standard client INFOSEC standards and Business Continuity and Disaster Recovery (BSDR) template.

Washington, Dc

• Generated $250K in new revenue within the initial 90 days. Initiated, refined and documented all client support policies, contracts, procedures and helpdesk ticketing system. Designed and deployed the company helpdesk to support HoR clients in Washington DC, and across 12 states.• Created, refined and documented all internal business processes and practices within standard corporate and government standards and guidelines. Managed client and vendor relationships, contracts, SLA standards, and client billing.• Managed the firm’s proprietary CRM software (“SPRY”) development life cycle (SDLC) efforts.

Mclean, Virginia

• Direct report to the Chief Operating Officer and Executive Vice President. Managed $1.8M HoR “Seat Management” contract providing for 3 year PC life-cycle and replacement plan, strategically scheduled team efforts to complete projects ahead of schedule and below budget projections in accordance with contract requirements. Maintained 98% successful deployment rate. Met all service level agreements (SLAs) at rate of 96% or better.• Successfully expanded HoR client portfolio by 45% and increased revenue 10-15% by developing and implementing a comprehensive 3-tier HoR business development strategy. Earned rapid promotion to oversee IT operations for 60+ HoR contracts including personal offices, leadership, committees and support offices. Management responsibilities ranged from staff management, business development, project management, client relations, and vendor management to overall management of all new and existing customer system configuration and system deployments.• Managed $1.2M desktop support contract with the Department of Defense, U.S. Air Force.• Entrusted to maintain integrity of $4.5M contract offering Tier-1 through Tier-3 helpdesk and desktop support for 1200+ internal and 10K+ external web-user community at the U.S. Department of Justice, Office of Justice Programs. Additional responsibilities included 25-employee staff management, inventory management and financial reporting. 87% of all service calls were closed within 1-hour (up from 75%), SLAs met with 93%+ success rate (up from 89%).• Managed firm’s “end of life” proprietary CRM (“SIM Suite)” software development life cycle (SDLC).

Mclean, Virginia

Project/Operations Manager, U.S. Department of Justice (DoJ), Office of Justice Programs (OJP), Office of the Chief Information Officer (OCIO)Managed all aspects of a $4.5 million dollar contract that provided Tier-1 - Tier-3 Help desk and desktop support for a user community comprising of 1200+ internal users and 10,000+ external web users ranging from agency FTE, contractors, to the Assistant Attorney General of the United States, Office of Justice Programs (OJP).Managed a staff of 20-full time employees. Managed twice-monthly payroll, conflict resolution, corporate and federal government financial status reports, and inventory management.Reported to the Regional Director of Operations on issues relating to day-to-day operations. Reported to the DOJ/OJP, COTR, and Enterprise Manager relating to the day-to-day operations.Compiled and produced and presented weekly, monthly, and quarterly action reports detailing the activities and overall numbers relating to accomplishments by the staff team. Report was submitted to OJP’s, COTR, CTO, and CIO, as well as Centurum’s Regional Director of Operations and COO.

Washington, Dc

Managed all network design, procurement, client/server hardware and software installation, user training, system maintenance and upgrades. Served as “lead” for the Democratic Leaders “Tech Team.”Managed all aspects of network security, including physical security, hardware and software security and backup systems for a network comprised of ten servers, 60+ client workstations, 60+ “Blackberry” PDAs, and peripheral devices.Developed, designed and implemented the Democratic Leader’s “mobile office” and “disaster preparedness and recovery plan” utilizing wireless networking, “Blackberry” PDAs, mobile telephones, and laptops/docking stations at the client level. This program included a RDC/ACF/COOP site and multi-generational on-site backup multiple off-site back-up tape locations, and Citrix secure web telecommuting.Instituted an across-the-board technology upgrade to close the republican-democratic digital divide. This included a complete web redesign of http://democraticleader.house.gov,(‘04 “Pollie” Award Winner - 3rd Place) the development and construction of http://housedemocrats.gov, as well as the implementation of in-house web casting capability and on-line audio and video production services and various other intranets.Served as liaison between the Leader’s office and House Information Resources (HIR), the Committee on House Administration (CHA), the House Networkers Association. This groups are instrumental when considering the development and implementation of new enterprise environment technologies and policies.Served as in-house systems design and technology consultant to the Members of the Democratic Caucus.

Washington, Dc

Managed all technology and network design, hardware and software procurement, hardware and software installation, user training, client and server maintenance and upgrades.Managed all network software and hardware security including physical security. Managed all client and server backup systems for a network comprised of four servers, 60+ workstations and peripheral devices.Project management of all web site development, system migrations, web casting and post-anthrax disaster recovery plan as well as the Leader’s digital voting archive database dating back to 1977.Liaison between the Leader and HIR, the CHA staff, and all technology related vendors. Technical consultant on all HIR system, network and policy decisions, web development and House Network Security projects.

Washginton , Dc

Served as network and systems development consultant prior to the official announcement of the Gephardt for President campaign.Designed and developed a complete network blueprint and cost-estimate proposal for the Gephardt for President campaign, cross-country campaign network connecting three regional offices (St. Louis, MO, Des Moines, IA, and Manchester, NH) to the headquarters in Washington, DC.

Washington, Dc

Network and system management and administration of all office computer systems comprising of one Sun SPARC-4 server, and 20+ workstations, located in the DC office, and three district offices (via frame relay and dial-up). Managed daily data back-up and multiple voter registration database integrity.Designed, constructed, and deployed one of the first interactive Congressional web pages as well as all future revisions.Legislative duties included briefing the member and preparing the member for Congressional hearings on legislation affecting financial institutions, veterans, Native Americans, federal employees, DoD, NASA, TVA, and the National Weather Service before the House Appropriations Committee.High point of my legislative work was securing construction of U.S. Department of Veterans Affairs, Outpatient Clinic in the "Shoals" Area of North Alabama.Briefed constituents, constituent groups, as well as local, county, and municipal groups on a wide variety of legislation and legislative projects affecting the 5th District. Traveled to the 5th Congressional District to conduct in-district meetings and gave speeches on behalf of the member conveying legislative and executive branch policies. Assumed the responsibilities of chief-of-staff, press secretary and executive assistant during office transition which included managing a budget of $1 million and 15 employees.Administered a “Cubix” Unix Server with eight “dummie” terminals and a 500,000+ record database.Drafted correspondence to answer constituent inquiries. Legislative issues of expertise included Native-American, federal employee, veterans, and issues relating to the US Postal Service.Assisted legislative staff on legislation relating to financial institutions, DoD, DoT, FCC, FAA, NASA and NOAA/NWS issues.

Washginton, Dc/Alexandria, Va

Educated Members and staff within both houses of Congress, on both sides of the aisle, on issues and legislation affecting the firm’s clients. Developed, organized, and implemented grass-roots lobbying campaigns on behalf of the firm’s clients directed at both houses of Congress. Testified before the state legislature on behalf of clients. Designed and built the firm’s first web page.

Washington, Dc

Network and system management and administration of all office computer systems comprising of one Sun SPARC-4 server, and 20+ workstations, located in the DC office, and three district offices (via frame relay and dial-up). Managed daily data back-up and multiple voter registration database integrity.Designed, constructed, and deployed one of the first interactive Congressional web pages as well as all future revisions.Legislative duties included briefing the member and preparing the member for Congressional hearings on legislation affecting financial institutions, veterans, Native Americans, federal employees, DoD, NASA, TVA, and the National Weather Service before the House Appropriations Committee.Briefed constituents, constituent groups, as well as local, county, and municipal groups on a wide variety of legislation and legislative projects affecting the 5th District. Traveled to the 5th Congressional District to conduct in-district meetings and gave speeches on behalf of the member conveying legislative and executive branch policies. Assumed the responsibilities of chief-of-staff, press secretary and executive assistant during office transition which included managing a budget of $1 million and 15 employees.Administered a “Cubix” Unix Server with eight “dummie” terminals and a 500,000+ record database.Drafted correspondence to answer constituent inquiries. Legislative issues of expertise included Native-American, federal employee, veterans, and issues relating to the US Postal Service.Assisted legislative staff on legislation relating to financial institutions, DoD, DoT, FCC, FAA, NASA and NOAA/NWS issues.

Graduate Certificate, It Project/Program Management, 4.0/4.0

The University of Virginia Graduate Certificate in Project Management provides a core framework and information on how to apply a wide.

Bs, Public Administration, 3.0 Overall, 3.8 In Major

Activities and Societies: Lacrosse Team - Captain; Marketing Club - Publicity Dir. Minors: Management Information Systems; History