Nels Randolph Benson Email & Phone Number

Belle Haven, VA, US

Washington, District Of Columbia, United States

• Partner and collaborate with other leaders to plan, develop, coordinate and executestrategies that are consistent with the organization's strategic goals;
• Lead multi-year planning and budgeting activities and manage strategic prioritiesfor the IT Services group and client organizations;
• Design, implement and monitor service delivery levels and metrics for clients toensure service delivery excellence;
• Ensure IT security and compliance across all organizations with all applicable laws,rules, regulations and standards;
• Optimize infrastructure and operations costs, manage purchasing, deployment,maintenance and disposal of all IT assets/equipment/supplies in a manner that alignto the corporate budget and objectives;
• Stay abreast of industry best practices, software updates, and technologyenhancements;

Washington D.C. Metro Area

Partner with key stakeholders to plan, develop, coordinate and execute strategies consistent with the organization's strategic goals. Lead requirements qualification, multi-year planning, prioritization and governance of the Information Technology Services group. Work collaboratively on the development of specific project plans and time-lines; monitor and.

Washington, DC

• Direct report to the President/CEO of MDN. Overall operational responsibility of a division generating approximately $300K of new annual revenues in the initial 90 days. Expanded overall revenues to $1.5M over 5 years.
• Responsibilities included business development, project/program management, client relations, vendor relations, contract management, quote generation, and RFP responses. New hardware sales exceeded $500K annually..
• Managed partner firm’s proprietary CRM software (“Seneca”) development life cycle (SDLC) efforts.
• Developed MDN’s standard client INFOSEC standards and Business Continuity and Disaster Recovery (BSDR) template.

Washington, DC

• Generated $250K in new revenue within the initial 90 days. Initiated, refined and documented all client support policies, contracts, procedures and helpdesk ticketing system. Designed and deployed the company helpdesk.
• Created, refined and documented all internal business processes and practices within standard corporate and government standards and guidelines. Managed client and vendor relationships, contracts, SLA standards, and.
• Managed the firm’s proprietary CRM software (“SPRY”) development life cycle (SDLC) efforts.

Mclean, Virginia

• Direct report to the Chief Operating Officer and Executive Vice President. Managed $1.8M HoR “Seat Management” contract providing for 3 year PC life-cycle and replacement plan, strategically scheduled team efforts to.
• Successfully expanded HoR client portfolio by 45% and increased revenue 10-15% by developing and implementing a comprehensive 3-tier HoR business development strategy. Earned rapid promotion to oversee IT operations.
• Managed $1.2M desktop support contract with the Department of Defense, U.S. Air Force.
• Entrusted to maintain integrity of $4.5M contract offering Tier-1 through Tier-3 helpdesk and desktop support for 1200+ internal and 10K+ external web-user community at the U.S. Department of Justice, Office of Justice.
• Managed firm’s “end of life” proprietary CRM (“SIM Suite)” software development life cycle (SDLC).

Mclean, Virginia

Project/Operations Manager, U.S. Department of Justice (DoJ), Office of Justice Programs (OJP), Office of the Chief Information Officer (OCIO)Managed all aspects of a $4.5 million dollar contract that provided Tier-1 - Tier-3 Help desk and desktop support for a user community comprising of 1200+ internal users and 10,000+ external web users ranging from.

Washington, DC

Managed all network design, procurement, client/server hardware and software installation, user training, system maintenance and upgrades. Served as “lead” for the Democratic Leaders “Tech Team.”Managed all aspects of network security, including physical security, hardware and software security and backup systems for a network comprised of ten servers, 60+.

Washington, DC

Managed all technology and network design, hardware and software procurement, hardware and software installation, user training, client and server maintenance and upgrades.Managed all network software and hardware security including physical security. Managed all client and server backup systems for a network comprised of four servers, 60+ workstations and.

Washginton, DC

Served as network and systems development consultant prior to the official announcement of the Gephardt for President campaign.Designed and developed a complete network blueprint and cost-estimate proposal for the Gephardt for President campaign, cross-country campaign network connecting three regional offices (St. Louis, MO, Des Moines, IA, and.

Washington, DC

Network and system management and administration of all office computer systems comprising of one Sun SPARC-4 server, and 20+ workstations, located in the DC office, and three district offices (via frame relay and dial-up). Managed daily data back-up and multiple voter registration database integrity.Designed, constructed, and deployed one of the first.

Washginton, DC/Alexandria, VA

Educated Members and staff within both houses of Congress, on both sides of the aisle, on issues and legislation affecting the firm’s clients. Developed, organized, and implemented grass-roots lobbying campaigns on behalf of the firm’s clients directed at both houses of Congress. Testified before the state legislature on behalf of clients. Designed and.

Washington, DC

Network and system management and administration of all office computer systems comprising of one Sun SPARC-4 server, and 20+ workstations, located in the DC office, and three district offices (via frame relay and dial-up). Managed daily data back-up and multiple voter registration database integrity.Designed, constructed, and deployed one of the first.

Graduate Certificate, It Project/Program Management, 4.0/4.0

The University of Virginia Graduate Certificate in Project Management provides a core framework and information on how to apply a wide.

Bs, Public Administration, 3.0 Overall, 3.8 In Major

Activities and Societies: Lacrosse Team - Captain; Marketing Club - Publicity Dir. Minors: Management Information Systems; History