Training Specialist
Scsep-Aarp
Houston, Texas, United States
- Exceptional customer service when assisting senior management with compiling new training strategies and initiatives. Provided excellent customer service always.
- Developed and delivered comprehensive training programs to onboard new employees and enhanced the skills of existing staff.
- Conducted needs assessments to identify knowledge gaps, skill deficiencies and performance improvements.
- Designed engaging training materials, including presentations, instructional guides, and eLearning modules.
- Facilitated training sessions utilizing a variety of instructional techniques, such as lectures, group discussions, demonstrations, and hands-on activities.
- Supported and provided coaching and mentoring sessions to address specific performance challenges.