Taking care of Farm. Horses, cows and Baling hay!

Provide phone, remote access (Timbuktu), and desktop support of Intel based hardware and software systems. Track assigned tasks throughout problem solving life cycle using HelpStar HelpDesk system. Service printers and digital senders. Service CISCO 7900 series phones. Deploy PC hardware and software. Serve as communications focal point between Customers, technical teams and business partners. Followed up with Customers to ensure appropriate satisfaction levels and escalate problems to supervisor as needed. Setup technical aspects of conferences and meetings. Operate media room and Polycom based video systems. Carry on-call pager on a rotation basis.Special projects as assigned by management . Firm Wide training for all new hires.

Operated VMS server system by initiating batch operations for transfer of scanned data OCR system to the VMS system, performed backups. Help desk and end user support for departments personal computer users. Installation and configuration of such software as Microsoft Office, Pc anywhere, Norton antivirus etc. Install software programs; train users in use of software as Outlook 2000/2002, Norton’s 8.0, Office 2000/XP. Identify, debug and correct problems in such software while documenting procedures for their use within network specifications. Support local network users via telephone and user of networking assistance software. Travel to field offices sites for support, upgrades and training users as needed. Configure systems for network sharing of printers, directories, files and documents. Maintain network to obtain maximum capabilities of hardware and software. Assist in identifying, researching and resolving system software, database hardware and or network problems. Monitor and analyze network activity. Website coordinator/Webmaster of Wildlife and fisheries website, maintained and upgraded as needed. Manage and maintain all user accounts on Network server, Database server and VMS Mainframe. Monitor and evaluate network servers for performance, priviledges/security, backup/recovery. Assist in operation, maintenance, diagnosing and analyzing the LAN/WAN. Review, evaluate, implement, install, and support system application software/hardware for WLF's LAN/WAN. Consult with vendors to evaluate software/hardware used to maintain our LAN/WAN. Maintain configuration data while assisting and installing customized software/hardware to manage and maintain our network. Maintain 9 servers, Windows NT domain server, 6- Windows 2000 backup domain controllers, Windows 2000 database server and Windows 2003 test server.

Provided effective and consistent technical support for centralized inventory and accounting computer system. Researched technical solutions. Daily backups , processed and reviewed the end of month reports and statements for accounts receivables for 21 stores, reviewed customer pricing, sales analysis, customer bids and contracts. Monthly software updates ,price updates , and backup of entire system. Monitored 2 Unix G8.01 servers with external cd-rom, 2gb external tape drive, 1.44mb tape drive, 24 multiplexer modems, 41 workstations, 26 printers, 6 digichannels for console messages or operation questions from store managers or personnel.