• Processing highly confidential documentation• Writing official letters• Direct communication with banks• Working in electronic workbook• Close work with other departments and clients

• Work with clients - direct communication with clients, communication via email and phone• Processing emails and responding to client's requests• Working in SWIFT program - processing foreign payments

• Providing support to clients in the process of using SogeHomeBanking application• Working on improving the application

• Processing documentation and entering information about clients into database• Creating proposal and final contract for clients• Performing background checks, credit checks and other responsibilities to see if prospective clients arequalified• Working with clients to resolve complaints at the highest level and in the shortest possible time.• Managing the post mail, email and calls

• Processed a range of documentation and entered information into databases.• Archiving Documentation• Answered calls, responded to emails, and spoke with clients face-to-face.• Mail management - sorting, distribution by department, sending mail• Handled customer complaints with empathy and composure