Nemanja Velickovic Email & Phone Number

Belgrade, Serbia

Translation for medical treatments and communication between medical stuff and patients,

- Responsible for retaining customers with the highest churn risk and directly contribute to company's success - Effectively identify customer’s problems and issues to maximize the possibility for retaining the customer - Negotiate with customers and balance company's objectives and the costs of retaining the customer - Establish effective working relationships to ensure excellent information flow and feedback on process, policy and product changes that will affect the team and customers - Achieve quarterly goals related to retention, conversion rate of “at risk” customers, as well as proactively forecast risks in achieving goals and develop mitigation plans to minimize them

Belgrade, Serbia

Belgrade, Serbia

Belgrade, Serbia

Taking incoming phone calls using Italian language• Initiating contact and direct communication with the clients• Processing inquiries, as well as checking, gathering, and analyzing information• Conducting promotional activities with the aim of increasing sales• Technical support with the purpose of solving clients’ issues• Negotiating product delivery and coordination with the couriers • Statistical analysis of the number of sales and their average values• Entering the final status into the system, after processing each inquiry individually

Belgrade, Serbia

Taking incoming phone calls using Italian languageProcessing client inquiriesConducting informative conversations in the form of client interviews, with the aim of gauging the needs and desires of the clients Analysis, data gathering, and managing information about the migration processesDatabase maintenanceOffering technical support with the aim of achieving the most successful outcome, as well as offering the most relevant information about the opportunities

Belgrade, Serbia