- Administration work- Setup and installation of meeting rooms for customers- Improving existing and creating new processes and procedures and implementing them - Establishing a connection and a successful collaboration between Biztek AS and a web development company in Serbia, and continued to be a link between them.- Handling calls for customers

• Upon moving of the Help desk from UK to Serbia, I was among the first selected Team Leaders, actively engaged in establishing the grounds for a newly-formed help desk, creating a highly effective working team concerning customers’ demands and quality of work. • Managing and supervising the team, observing that deadlines are met with the best quality of work done. • Running many daily, weekly, monthly and annual reports and following a number of different processes and implementing new… Show more • Upon moving of the Help desk from UK to Serbia, I was among the first selected Team Leaders, actively engaged in establishing the grounds for a newly-formed help desk, creating a highly effective working team concerning customers’ demands and quality of work. • Managing and supervising the team, observing that deadlines are met with the best quality of work done. • Running many daily, weekly, monthly and annual reports and following a number of different processes and implementing new ones. • Corresponding with clients via phone or email on a daily basis and dealing with escalations.• Cooperating with Problem Management Team, SMO Team, Logistics and external companies• Troubleshooting of undocumented problems, allocating work load, organizing trainings for new employees and providing feedback for improvement. • Constantly improving current services and procedures and developing a new Help desk for Sainsbury’s• Managing procedures with the view to improving performance Show less

Within the CBC project Romania – Serbia: Support to development of small and medium sized enterprises through mentoring services, Junior Experts were engaged split in groups and instructed by Senior Experts to establish whether SMEs work successfully and to find out their weaknesses and strengths. In further educations, Junior Experts learnt how to make diagnosis of weaknesses and devise means for SMEs to overcome crises and weaknesses and improve their business performance. Junior Experts made… Show more Within the CBC project Romania – Serbia: Support to development of small and medium sized enterprises through mentoring services, Junior Experts were engaged split in groups and instructed by Senior Experts to establish whether SMEs work successfully and to find out their weaknesses and strengths. In further educations, Junior Experts learnt how to make diagnosis of weaknesses and devise means for SMEs to overcome crises and weaknesses and improve their business performance. Junior Experts made analyses and gave recommendations. Show less