Nemi Chand Email and Phone Number

• Preparing daily workloads for staff & coordinating the daily allocation of work. • Motivating the team to achieve high standards and KPI targets.• Dealing with and resolving problems and issues which arise.• Mentoring and training up junior and new staff.• Monitoring & reporting on standards & performance targets.• Monitoring the performance of junior staff.• Arranging & chairing weekly team meetings, focusing on targets & achievements.• Implementing new initiatives.• Working with the category managers and marketing team to drive traffic.• Update and share daily/weekly and monthly reports with the management. • Managing team performance and progress.• Enforcing all company approved policies and procedures.• Constantly looking for ways to improve processes.• Implementing new initiatives and making sure all staff understand them.• Taking action to correct and staff shortcomings.• Managing and monitoring staff attendance.• Motivate team in taking extra initiatives.• Ensure back up is created for every associate/process.• Giving prompt and accurate information on individual staff member performance.• Attending and participating in team meetings.• Ensuring a clean, safe and friendly working environment.• Reporting to managers or senior managers.• Organizing weekly/monthly team meetings, focusing on targets & achievements.• Ensure all the trackers & SOPs are updated.

• Preparing daily workloads for staff & coordinating the daily allocation of work. • Motivating the team to achieve high standards and KPI targets.• Dealing with and resolving problems and issues which arise.• Mentoring and training up junior and new staff.• Monitoring & reporting on standards & performance targets.• Monitoring the performance of junior staff.• Arranging & chairing weekly team meetings, focusing on targets & achievements.• Implementing new initiatives.• Working with the category managers and marketing team to drive traffic.• Update and share daily/weekly and monthly reports with the management. • Managing team performance and progress.• Enforcing all company approved policies and procedures.• Constantly looking for ways to improve processes.• Implementing new initiatives and making sure all staff understand them.• Taking action to correct and staff shortcomings.• Managing and monitoring staff attendance.• Motivate team in taking extra initiatives.• Ensure back up is created for every associate/process.• Giving prompt and accurate information on individual staff member performance.• Attending and participating in team meetings.• Ensuring a clean, safe and friendly working environment.• Reporting to managers or senior managers.• Organizing weekly/monthly team meetings, focusing on targets & achievements.• Ensure all the trackers & SOPs are updated.

• Preparing daily workloads for staff & coordinating the daily allocation of work. • Motivating the team to achieve high standards and KPI targets.• Dealing with and resolving problems and issues which arise.• Mentoring and training up junior and new staff.• Monitoring & reporting on standards & performance targets.• Monitoring the performance of junior staff.• Arranging & chairing weekly team meetings, focusing on targets & achievements.• Implementing new initiatives.• Working with the category managers and marketing team to drive traffic.• Update and share daily/weekly and monthly reports with the management. • Managing team performance and progress.• Enforcing all company approved policies and procedures.• Constantly looking for ways to improve processes.• Implementing new initiatives and making sure all staff understand them.• Taking action to correct and staff shortcomings.• Managing and monitoring staff attendance.• Motivate team in taking extra initiatives.• Ensure back up is created for every associate/process.• Giving prompt and accurate information on individual staff member performance.• Attending and participating in team meetings.• Ensuring a clean, safe and friendly working environment.• Reporting to managers or senior managers.• Organizing weekly/monthly team meetings, focusing on targets & achievements.• Ensure all the trackers & SOPs are updated.

CRM Platform – Salesforce :-• Handled CRG (Customer Relationship Group) process.• Export Raw Files from salesforce for the CRG process.• Analyzing the CRG files and delivered to upper management.• Responsible for handling and solving customer support issues via emails.• Regularly uploaded CRG data on salesforce using Apex Data loader tool.• Created reports, both ad-hoc and template.• Successfully cleaned up Salesforce database, eliminating duplicates and ensuring updated and current information.• Created Custom Dashboards for Sales and Management.• Created Custom master reports, combining with different Salesforce reports into one excel spreadsheet.• Use Salesforce to identify issues and gaps in sales efforts and develop solutions to close the gaps and solve issues.• Trained team members on Salesforce.-Bizrate Insights Team-Role & Responsibilities:• Creating surveys for the merchants, deployment and testing.• Fetching report from excel, Hyperion, SQL, Python and analyzing them and delivering them to upper management.• Consolidating the Daily, Weekly and Monthly Report and Present it to the clients.• Following up with tight SLA’s and Meeting all the deadlines before time with up to mark efficiency and quality.-Ops Content-Role & Responsibilities:• • Improvement of site catalog through various internal tools (Z-tool, Cricket, Jaguar).• Identify, define, collect, and track key business metrics that impact overall goals, and build reports, dashboards and metrics to monitor the performance.• Worked on overall Shopzilla, Bizrate, & Beso (US, CA, IT & ES) sites.• Work towards improving category shopping experience through technology enabled features.• Development and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and existing tools.

-Executive – Database Executive Role & Responsibilities: • Student enrollment form data entry’s• Fees receipt’s entry and check• Create Query for enrollment form and receipts• Create Weekly Reports as per RH• Create Form missing Report according to students database• Create College Report, and missing college report according to students database• According to circular check student’s discounts scheme and refunds.• Create Batch Updating report• Create Monthly Report As per RH• Keep All Delhi and NCR student’s data with proper detail.• If any query’s in database we sanded to all centers.• And doing T.I.M.E’s many other woks @ Online