Nenad Matic Email & Phone Number

Belgrade, Serbia

/ Managing processes, implementation of applicative solutions within bank's information systems./ Deployment and planning of test scenarios, as well as all of the relevant documentation for all stages of development, implementation and testing./ Working with various project development teams, and following all of the relevant legislative regulations with regard on how they would affect the IT processes at the bank./ Improvement of the applicative support, providing 3rd level support for problems solving./ Parameterization of information system modules, in accordance with the requests from bank's business sectors.

Belgrade, Serbia

/ Analytical problem troubleshooting/solving at 2nd lvl of support within bank as well as cooperation with vendors./ Working with: VW servers, services, application maintenance and SQL databases. Following procedures for granting access rights./ Team work of projects planning, developing, improving and updating bank application systems./ Migration of services from Greek bank group. Merge with Serbian bank Direktna and implementation of new core system./ After-testing of application, ensuring that services operate smoothly. Setting up transactional and new processes with procedural documentation./ Working on revision and projects for new loan contracts with additional documentation (JSON, Postman).

Belgrade, Serbia

/ Deployment, setting up and maintenance of Print Servers and printers in large-scale corporate environments with SLA contracts./ Planning and implementation of printing solutions with digital archiving of OCR scanned documents by barcode and QR codes and through MS Office: Exchange and SharePoint./ Implementation of OptimiDoc software for limiting, monitoring and analysis of printing, with control of unauthorized usage./ Collecting and processing data for monthly reports used for billing the clients./ Remote diagnostics, evaluation and problem solving with printing on Xerox MFP./ Analysis and improvement of services and their functionality.

Belgrade, Serbia

/ Processing, tracking, input and activation of Business ToS into internal company's systems (Oracle database, MS Office (Excel and SharePoint) and SugarCRM/ Working on the test version of company's new internal programme. Reporting bugs, suggesting changes and deploying new possibilities./ Orders verification and setting monthly plans. User migration to new services and budget tracking./ System activation and configuration of SIM cards for Business Services (ATM and POS terminals, vehicle tracking and business ToS)./ Receiving customer requests through Customer Care and FLS applications./ System operations on SIM cards, monthly plans and add-ons for business customers.

Belgrade, Serbia

/ Development and implementation of Digital Trade plans within SalesForce for POS./ Working on categorizing target groups and their efficiency in order to discover possibilities./ Determining key priorities for marketing through social network and sponsored searches./ Submitting tickets in Jira - Agile for all bugs spotted in the system and solving them./ Deployment of reports (ad hoc) in Tableau in order to reinforce trade and strategic planning using Teamwork and Jam platforms.

Paris, France

/ Organization of classes. Planning of events and extracurricular activities./ Working with vulnerable population on margins of society (immigrants and uneducated)./ Computer training all levels (Windows, Internet and MS Office). Testing and evaluation.

Remote Work

/ Input, management, preparation, analysis and comparison of data with Internet searches./ Targeting and analysing the advertising campaigns (AdWords and AdSense, FB and Bing Ads)./ Work in MS Office and web applications. WordPress, BlogSpot, YT and social media./ Daily updates and maintenance of websites. Providing technical support to customers.