Nickelson Enopia Jr Email & Phone Number

Portland, Maine, United States

o Take phone calls, give consultations, and help clients schedule a cleaningo Have a wide range of high-level administrative responsibilitieso Check and respond to emails and messageso Present, promote, and sell cleaning service using solid arguments to existing and prospective customerso Perform cost-benefit and need analysis of existing/potential customers to meet their needso Establish, develop, and maintain positive business and customer relationshipso Reach out to customer leads through cold callingo Expedite the resolution of customer problems and complaints to maximize satisfactiono Achieve agreed-upon sales targets and outcomes within the scheduleo Manage social media posting for the company’s social media platforms like Facebook, Instagram, and google page

London, England, United Kingdom

o Parsing CV’s, adapt to existing format that provide the best presentation of the cliento Analyzing candidates background thru different platforms like LinkedIn to create ideal profile that isdesirable for the employero Verify a candidate's profile if they meet the required qualifications by Cord

Cebu, Central Visayas, Philippines

o Answer agent calls and assist them with any questions they may have o Oversee intra-day call handling, making sure agents are available to answer calls as scheduled o Share information effectively and provide detailed feedback to manager o Answer incoming calls during staffing shortage or increased volume o Share information effectively and provide appropriate direction, consultation and recommendations to team members o Manage, motivate and support team members to succeed o Delivers excellent customer service both internally and externally o Respond to lead, customer, and employee communications in a timely manner (i.e., call, email, text, etc.) o Do regular performance evaluation o Create a health and motivating work environment and atmosphere

Cebu, Central Visayas, Philippines

o In charge of running and managing the team’s daily phone performance o Set targets for all team members to meet up with o Monitor calls to ensure that due process and quality standards are strictly adhered to o Conduct coaching on agent’s performance o Submit daily reports to management o Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times o Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

Cebu, Central Visayas, Philippines

o Managing and meeting 30 minutes interval requirements and communicating changes and or shortfalls to the requirements to operations and workforce leado Performs real-time analysis and execution of intra-day staffing adjustments in half-hour incrementso Real Time escalation handling to achieve all the contractual and business SLA’s and KPI’so System outage and downtime management for the siteo Managing daily call outs and control absenteeismo Supports “adhoc” reporting requests from Senior Managemento Works with clients, vendors and business analysts on day to day staffing and downtime/outageso Work closely with the MIS and scheduling team

Cebu, Central Visayas, Philippines

o Manage large amounts of inbound calls in a timely mannero Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternativeso Build sustainable relationships and engage customers by taking the extra mileo Keep records of all customer conversations in a comprehensible wayo Meet personal/team qualitative and quantitative targets

Cebu, Central Visayas, Philippines

o Handles Audio Visual Room/Function Room and instructional media devices reservation via phone call or walk ino Manage phone calls and correspondence (e-mail, letters, packages etc.)o Track stocks of office supplies and place orders when necessary

Cebu, Central Visayas, Philippines

o Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and serviceso Gather customer’s information and determine the issue by evaluating and analyzing the indicatorso Follow standard processes and procedureso Identify and escalate priority issues per client specificationso Redirect problems to appropriate resourceo Accurately process and record call transactions using a computer and designated tracing software