Nickelson Enopia Jr Email and Phone Number
Experienced customer service representative specializing in the telco and healthcare industries, with a proven track record of providing exceptional support to clients. Skilled in real-time analysis and problem-solving, I thrive in fast-paced environments where quick decision-making is crucial. As a dedicated team leader, I have successfully motivated and guided diverse teams to achieve ambitious goals while maintaining excellent customer satisfaction ratings. Additionally, my proficiency as a virtual assistant allows me to efficiently manage administrative tasks remotely, ensuring seamless operations for businesses. With a strong focus on delivering personalized solutions tailored to each client's needs, I am committed to exceeding expectations and fostering long-term relationships. Let's connect and explore how my expertise can contribute to your organization's success!
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Virtual AssistantCleaners Joy Jan 2023 - PresentPortland, Maine, United Stateso Take phone calls, give consultations, and help clients schedule a cleaningo Have a wide range of high-level administrative responsibilitieso Check and respond to emails and messageso Present, promote, and sell cleaning service using solid arguments to existing and prospective customerso Perform cost-benefit and need analysis of existing/potential customers to meet their needso Establish, develop, and maintain positive business and customer relationshipso Reach out to customer leads through cold callingo Expedite the resolution of customer problems and complaints to maximize satisfactiono Achieve agreed-upon sales targets and outcomes within the scheduleo Manage social media posting for the company’s social media platforms like Facebook, Instagram, and google page
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Admin Support | Onboarding SpecialistCord Dec 2021 - Sep 2023London, England, United Kingdomo Parsing CV’s, adapt to existing format that provide the best presentation of the cliento Analyzing candidates background thru different platforms like LinkedIn to create ideal profile that isdesirable for the employero Verify a candidate's profile if they meet the required qualifications by Cord -
Operations Team LeadCognizant Jul 2018 - Mar 2022Cebu, Central Visayas, Philippineso Answer agent calls and assist them with any questions they may have o Oversee intra-day call handling, making sure agents are available to answer calls as scheduled o Share information effectively and provide detailed feedback to manager o Answer incoming calls during staffing shortage or increased volume o Share information effectively and provide appropriate direction, consultation and recommendations to team members o Manage, motivate and support team members to succeed o Delivers excellent customer service both internally and externally o Respond to lead, customer, and employee communications in a timely manner (i.e., call, email, text, etc.) o Do regular performance evaluation o Create a health and motivating work environment and atmosphere -
Operations Team LeadWipro Nov 2014 - Mar 2018Cebu, Central Visayas, Philippineso In charge of running and managing the team’s daily phone performance o Set targets for all team members to meet up with o Monitor calls to ensure that due process and quality standards are strictly adhered to o Conduct coaching on agent’s performance o Submit daily reports to management o Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times o Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members -
Real Time AnalystWipro Jun 2013 - Oct 2014Cebu, Central Visayas, Philippineso Managing and meeting 30 minutes interval requirements and communicating changes and or shortfalls to the requirements to operations and workforce leado Performs real-time analysis and execution of intra-day staffing adjustments in half-hour incrementso Real Time escalation handling to achieve all the contractual and business SLA’s and KPI’so System outage and downtime management for the siteo Managing daily call outs and control absenteeismo Supports “adhoc” reporting requests from Senior Managemento Works with clients, vendors and business analysts on day to day staffing and downtime/outageso Work closely with the MIS and scheduling team
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Billing AdvisorWipro May 2012 - Jun 2013Cebu, Central Visayas, Philippineso Manage large amounts of inbound calls in a timely mannero Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternativeso Build sustainable relationships and engage customers by taking the extra mileo Keep records of all customer conversations in a comprehensible wayo Meet personal/team qualitative and quantitative targets
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Instructional Media Services StaffUniversity Of Cebu Oct 2007 - Mar 2012Cebu, Central Visayas, Philippineso Handles Audio Visual Room/Function Room and instructional media devices reservation via phone call or walk ino Manage phone calls and correspondence (e-mail, letters, packages etc.)o Track stocks of office supplies and place orders when necessary -
Technical Support RepresentativeQualfon Apr 2010 - Feb 2011Cebu, Central Visayas, Philippineso Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and serviceso Gather customer’s information and determine the issue by evaluating and analyzing the indicatorso Follow standard processes and procedureso Identify and escalate priority issues per client specificationso Redirect problems to appropriate resourceo Accurately process and record call transactions using a computer and designated tracing software
Nickelson Enopia Jr Education Details
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Computer Engineering
Frequently Asked Questions about Nickelson Enopia Jr
What company does Nickelson Enopia Jr work for?
Nickelson Enopia Jr works for Cleaners Joy
What is Nickelson Enopia Jr's role at the current company?
Nickelson Enopia Jr's current role is Executive Virtual Assistant | Customer Service Professional.
What schools did Nickelson Enopia Jr attend?
Nickelson Enopia Jr attended University Of Cebu.
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