Driven by a passion for problem solving and finding innovative solutions, I have dedicated my career to learning and leveraging enterprise solutions that drive global businesses. As a Senior Operations Manager at Onespark, I oversee the delivery of all outbound projects and maintain strong client relationships through solution-focused, results-oriented approaches.With a background in operational management of contact centers in the financial service and sales sector, I bring expertise in business process development, sales strategy, collections, dialer management, and lead enrichment. My previous experience as a Business Process Delivery Manager at Accenture, working with leading organizations such as African Bank, CellC, and Edcon, has honed my business acumen and understanding of the financial sector's market and customer behavior.My diverse background includes work with companies such as Accenture, Sanlam, African Life Assurance, O’Keefe & Swartz, AllLife Insurance, Hollard, Callforce and Metropolitan Life.