Andrew Neo Mabuse Email and Phone Number
From 2006 to 2013, Neo led African Bank’s BCM Programme for specialised Business Units such as Group Finance and Group Treasury (South African Reserve Bank (SARB) requirements). He facilitated and coordinated annual Business and ICT Continuity exercises and tests, and facilitated the transitioning of relevant ICT services to meet the bank’s Business Continuity (BC) requirements.In 2013, after joining PricewaterhouseCoopers (PwC), Neo would go on to servicing a variety of PwC’s clients spanning a variety of sectors and industries. He left the employ of PwC in 2018 to become an Independent Contractor.He now services clients of multiple organisations such as PwC, Adept Advisory and PKF (VGA) Advisory Services (Pty) Ltd. Thus, to date Neo has over 10 000 Continuing Professional Development (CPD) hours in the BCM discipline.Since 2006, Neo has carried out the following types of BCM work – either as a Subject Matter Expert (SME) or Workstream Leader or Manager):*Training - facilitating various types of professional BCM training (including ISO 22301 Lead Implementer training) to personnel in varying employment grades, including Top Management;*Development and establishment – assisting clients to define, develop and establish a BCM Programme and / or ICT Readiness for Business Continuity (IRBC) Programme for their business;*Maturity / Gap Assessment – Internal Audit’s Review & Self-Assessment of a business’ existing BCM and / or IRBC Programme based on interviews, observations made in relation to documentation and Maturity Self-Assessment Questionnaires (and other resources) that are in line with relevant leading practice standards;*Exercise Observation – Audit’s function of attending (in the capacity of an Independent Observer) an organisation’s BC exercise or test in order to make observations and report on maturity of the exercising processes against relevant leading practice standards. Thus providing an Independent Review of a client’s BCM and / or IRBC exercise; and enabling future enhancements by providing relevant recommendations thus enabling an improved King IV disclosure; and*BC Exercise Facilitation – facilitating various types of BCM and / or IRBC Exercises (including live simulation exercises).Other areas of expertise include ICT Governance, Risk & Compliance (GRC); ICT Service Level Management; ICT Service and Business Process Automation, ICT Architecture and Project Management.
Ybs
View- Website:
- ybs-ltd.com
- Employees:
- 53
-
Independent Business ConsultantYbs Sep 2018 - PresentCity Of Johannesburg, Gauteng, South Africa• Facilitated ISO22301 training; equipping clients with vital preparedness skills;• Established robust Business Continuity Management (BCM) and Information & Communication Technology Readiness for Business Continuity (IRBC) Programmes, ensuring regulatory compliance and recovery capability;• Led maturity and gap assessments, employing comprehensive methodologies for BCM and IRBC evaluation;• As an independent observer, provided assurance over organisations' capabilities, aiding compliance and fostering continual improvement;• Roles extended to Business Development & Management (BDM), Transition Management, and overall support for Organisational Resilience efforts; and• Dynamic contributions that reflect a journey marked by quality in training, Programme establishment, assessment, validation and strategic organisational support.Clients included: Telesure Investment Holdings, Trans-Caledon Tunnel Authority (TCTA), Blake Holdings, MTN, etc. -
Manager: Business Continuity Management (Bcm) SpecialistPwc South Africa Jul 2013 - Sep 2018Johannesburg, Gauteng, South AfricaAssisted clients to ensure the resilience and continuity of their organisations in the face of potential disruptions. It involved implementing and maintaining a robust Business Continuity Management System (BCMS) according to ISO 22301. This included Risk Assessments, BIAs, designing appropriate continuity solutions, developing comprehensive BCPs and reviewing the BCM arrangements.Simultaneously, as per ISO 22398, planning, executing, and improving exercise projects within an exercise program to test the effectiveness of the BCMS. Followed leading practice guidelines to enhance the clients’ preparedness and response capabilities.Overarching goal was to enable clients to effectively navigate disruptions, minimize downtime and swiftly recover normal operations through a well-tested and continually improved BC Framework.Provided the following types of BCM services:• Exercise and Test Observation (as done by an independent of observer) – for assurance over an organisation’s BC capability;• BC Exercise and IRBC Test Facilitation – facilitating various types of BC exercises and IRBC tests;• Development and establishment – assisted clients to define, develop and establish a BCM Programme and an IRBC Programme;• Training - facilitating various types of professional BCM training; and• Maturity / Gap Assessment – External or Internal Audit’s Review & Self-Assessment of an organisation’s existing BCM and IRBC Programme (which involved questionnaire-based interviews, documentation reviews, process assessments and reporting).Clients included: Financial Intelligence Centre (FIC), Johannesburg Stock Exchange (JSE) - (Market-facing), Basil Read, The Department of Trade, Industry and Competition (dtic), Debmarine Namibia (De Beers), East Rand Water Care Company (ERWAT, National Research Foundation (NRF), Brand South African (SA), etc. -
Ict Applications Support SpecialistAfrican Bank Sep 2005 - Jun 2013Midrand, Gauteng, South AfricaCombination of the typical responsibilities entailed in Service Level Management, Information Technology (IT) Business Analysis (BA), Business Process Management (BPM), BCM Programme Management and IRBC Management. Also supported IT Governance Risk & Compliance (GRC) by facilitating the establishment of ICT solutions and risk controls to resolve relevant non-compliance findings. Key milestones included the establishment of the Automated Access Management (AAM) solution, the Automated Password Rest (APR) solution and the Asset Tracking Register (ATR). Also involved in setting up a Call Centre which resulted in R 130m of business within its first 3 months.The role involved the following:• Incident Management (large-scale service disruptions management and recovery) • Service Request Fulfilment (as part of Transition Management) • Problem Management • Hardware and Software Inventory Management • Collaboration and communication • Service Continuity • BPM, Business Analysis and Service Integration• GRC -
It Service Desk Support TechnicianAfrican Bank Dec 2004 - Sep 2005Midrand, Johannesburg• Managing, prioritising and documenting incoming queries and tickets. • Resolving technical issues quickly and efficiently.• Installing and configuring software and meeting end-user needs.• Escalating any serious problems to relevant departments and teams.• Ensuring optimal network performance.• Performing system updates, tests and maintenance to avoid service interruptions.• Analysing IT incident reports and queries. Identifying any trends in order to make recommendations for changes and to prevent future problems.• Producing user manuals and guidance for End-Users. -
It Service Desk Support TechnicianAbsa Apr 2003 - Dec 2004Woodmead, JohannesburgIncident and Problem Management (ITIL) for all IT services including the core front-end and back-end systems -
Network Support Technician - EskomArivia.Kom Apr 2003 - Dec 2003Klerksdorp Area, South AfricaLAN Support Consultancy for the Eskom Klerksdorp branch -
Junior Network Support TechnicianPrimadata Technologies Jan 2002 - Aug 2002Bryanston, JohannesburgAssisted in network support activities, contributing to incident management and resolution.
-
Contact Center AgentCell C Jul 2001 - Jan 2002Johannesburg, Gauteng, South Africa• Managed large amounts of inbound and outbound calls in a timely manner.• Followed communication scripts when handling different topics.• Identified customers’ needs, clarify information, research every issue and provide solutions, and alternatives.• Seized opportunities to upsell products when they arise.• Built sustainable relationships and engage customers by going the extra mile.• Kept records of all conversations in the Call Centre database in a comprehensible way.• Frequently attended educational seminars to improve knowledge and performance level.• Met personal / team qualitative and quantitative targets.• Developed communication and problem-solving skills in a fast-paced environment. -
Operations Consultant - Bluebean.ComStandard Bank Group Jan 2001 - Jul 2001Johannesburg Area, South Africa• Attended queries and incidents pertaining to customers’ bluebean.com credit card and relevant service offerings.• Reviewed processes and procedures to identify inefficiencies or possible improvements.• Coordinated office activities such as arranging meetings, maintaining records, responding to phone calls and handling mail.• Providing support to staff members by answering questions or resolving issues.
Andrew Neo Mabuse Education Details
-
Microsoft Certified Professional -
Information Technology -
Hoerskool Bekker12 -
Pele-Ya-PeleJunior High/Intermediate/Middle School Education And Teaching
Frequently Asked Questions about Andrew Neo Mabuse
What company does Andrew Neo Mabuse work for?
Andrew Neo Mabuse works for Ybs
What is Andrew Neo Mabuse's role at the current company?
Andrew Neo Mabuse's current role is Over 16 years’ experience in Business Continuity | MBCI | ISO 22301 Senior Lead Implementer | PECB Certified Trainer.
What schools did Andrew Neo Mabuse attend?
Andrew Neo Mabuse attended Varsity College, Varsity College, Hoerskool Bekker, Pele-Ya-Pele.
Who are Andrew Neo Mabuse's colleagues?
Andrew Neo Mabuse's colleagues are Di Briggs-De Beere, Gemma Brearley, Bernadette Spence, Aliyu Danjuma, Richard Hindmarch, Michael Ijeh. Mba, Mark Mahan.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial