Neo Mavhunga Email & Phone Number

South Africa

Technical support:1. Internet Support::a. Checking connection- resolve dropped connection and router or modem setup issueb. Router configurationc. Resolving slow internet speed ( run speed tests)d. Assisting with getting devices connected to Wi-FIe. Checking for local outagesf. Tier 2 escalationg. Log ticket for internet related issue to customers FNOh. Troubleshoot basic issues related to DNS, IP addresses, and DHCP2. Hardware Support :a. Making sure all devices are connected to internet. & verify if devices are correctly connected to internetb. Troubleshoot issues related to DNS, IP addresses, and DHCPc. Power cycling devices & running diagnostic toolsd. Identify if issue is hardware issue and provide basic troubleshoot remotely to fix the issuee. Recommend hardware repairs, replacements, or configurations as neededf. Perform remote diagnostics to detect hardware-related problems, including faulty modems, routers, network cards, andcablesg. Guide customers through basic troubleshooting to checking network connection/resetting routers/modems andconfiguration3. Billing Support:a. Advise customers on account balances/ account transactions and statementsb. Assist with Credit requestsc. Assist with Refund requestd. Account activation/cancellation / payment arrangemente. Follow up on faults and update status

South Africa

• Create tickets and responded to customer emails, calls and live chat regard-ing all issues logged• Assign support tickets to appropriate IT technicians or support staff based on their expertise and availability. • Determine the priority of support tickets based on urgency, impact, and or-ganizational needs and escalate complex or unresolved issues to senior support staff • Provide first line support to the users, Followed up on resolved tickets, give proper root cause and solutions• Coordinate training sessions and on-boarding for new IT support staff, ensuring they are well-prepared for their roles. • Provide guidance and assistance to support staff in resolving complex tech-nical issues and customer service challenges. • Create helpdesk, user Manuals & Procedures and provide training to users and new helpdesk consultants.• Coordinate month end finance issue, make sure all finance reports and statements have archived from document management system.• Do daily & hourly checks on the ERP system to help identify and address potential issues and vulnerabilities early, reducing the likelihood of major system failures & clearing all errors found before escalation• Provide support for BMW & Ford Synchro (24/7 rotational shift)• Create helpdesk user Manuals & Procedures and provide training to users and new helpdesk consultants.• Evaluated team performance by monitoring customer reviews and ob-serving operations, providing extra training when require & kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.• Used remote desktop software, such as Team-viewer and Any-desk to re-motely access customer’s computers without difficulty.• Created in-depth reports, detailing help desk objectives, and customer wait time and ticket resolutions.• handling clerical tasks, managing schedules, organizing files, coordinating meetings, and aiding in administrative duties• Send Daily and Monthly reports in excel

South Africa

• Sell tickets to patrons both in person and over the phone. Process online ticket sales if applicable. • Maintain detailed records of ticket sales, attendance figures, and financial transactions. • Provide excellent customer service, answering inquiries, assisting with ticket purchases, and addressing customer concerns or issues. • Prepare reports summarizing ticket sales, revenue, and other key data for management and accounting purposes. • Manage the will-call window for patrons to pick up pre-purchased tickets. • Handle cash, credit card transactions, and other forms of payment accurately and securely. • Assist with ticket reservation, Cancel reschedule tickets and bookings for up-coming shows or events • Print and distribute physical tickets or electronic tickets (e-tickets) to patrons. • Assist with organizing the flow of patrons entering the theatre, check tickets, and ensure a smooth and orderly entry process.

South Africa

• Troubleshooting, installing & configuring software and hardware issues as well as networking issue• Set up workstations with computers and necessary peripheral devices• Networking configuration as well as TCP/IP and resolving complex networking issues• Installed and set up applications for clients, including anti-virus software and Microsoft office.• Training Colleagues on how to operate new software• Maintain records, logs of repairs and fixes and maintenance schedule• Printer setup and maintenance• Open and close logs on the 4sure ticket system and follow ups on open tickets• Ensure security and privacy of networks and computer systemsWindows software, MS Office & 4sure ticket software

Boksburg, Gauteng, South Africa

• Provide day-to-day technical support to employees, addressing issues with hardware, software, and network connectivity. • Diagnose and resolve technical problems, including computer malfunctions, software errors, and network issues. • Perform hardware maintenance, including setting up and configuring computer workstations, installing and upgrading components, and replacing defective parts. • Troubleshooting hardware and software issues, setting up and maintaining computer systems, providing technical assistance to users, performing sys-tem upgrades, and ensuring network functionality • Install, configure, and update software applications, including operating sys-tems, productivity software, and security programs. • Create, modify, and deactivate user accounts, ensuring access control and security & Manage email accounts, troubleshoot email-related issues, and provide guidance on email security. • Implement and enforce security protocols, update antivirus software, and provide guidance on safe computing practices. • Set up data backup systems and assist in data recovery in case of data loss. • Set up and maintain network infrastructure, including switches, routers, and Wi-Fi networks. • Provide remote technical support to off-site employees, addressing their IT-related needs. • Oversee the smooth functioning of the office, including maintaining supplies, equipment, and organizing office spaces • Handle phone calls, maintain office supplies, organize files, assist with correspondence, and maintaining office supplies. . • Manage physical and digital files, keeping them well-organized and easily accessible. • Prepare and process invoices, handle payments, and manage billing records. • Support human resources by handling recruitment, on boarding paperwork, and employee records. • Maintain the confidentiality of sensitive information, including personnel records and financial data.

Midrand Training Center

• Attend structured training sessions, workshops, and lectures to acquire knowledge and skills related to Microsoft technologies. • Gain practical experience by working on real-world IT projects or simulations that involve Microsoft products and services. • Troubleshoot and resolve technical issues related to Microsoft software, operating systems, servers, and applications. • Prepare for MCSE certification exams by studying relevant materials and practicing for the exams.

Pretoria

Selling gargets insurance policy for hollard in Game Store, its a field job where work with people to sale the insurance

Certification, Information Technology

Information Technology

Diploma Exemption, Computer Application Technology, 12

Activities and Societies: Netball & volleyball

Education record