Neo Mazibuko Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

Cape Town, Western Cape, South Africa

Southern Sun The Cullinan Hotel

Sandton Sun And The Intercontinental Sandton Towers

Sun City Resort

Internal Sales Manager in the events and entertainment department and have a complement of 10 staff members including myself. The department comprises of both a national and an international sales portfolio. Our main objective is to maximize revenue on the resort and place business as best as possible on the books through up selling, sales calls, maintaining and retaining old and new business. I have the opportunity to work with various types of business markets i.e. both corporate, leisure and travel alike. Responsibilities: •Booking and Planning Group events, entertainment and conference bookings at Sun City resort for all 4 hotels including the conference Centre •Maximizing revenue for the resort through food and beverage, accommodation and entertainment •Ensuring a 24 hour response time to all bookings and enquiries, quotes, and client confirmations •Building and maintaining client relationships through site inspections and hosting at the resort •Maintaining positive relationships with the internal and external clients. •Handling client complaints, monitoring and attending to feedback •Driving departmental Incentives •Reviewing various business activity reports of staff members •Management of rosters, daily time and attendance and overtime •Driving and monitoring staff training •Performance Management and contracting of staff objectives •Weekly and yearly reports i.e.… mystery guest audit, yearly competitor analysis •Achieving 95% on mystery guest results •Planning, booking and execution of weddings •Yielding business accurately through the revenue management system IDEAS

Sun City Resort

Responsibilities:•Ensuring a 24hour response time on all proposals, enquiries and confirmations sent out to clients •Ensuring a smooth execution of an event booking from enquiry stage to the booking process •Planning, booking and execution of weddings •Maintaining relationships with client base •Management of staff issues •Daily monitoring of staff booking deadlines •Monitoring staff leave plans and rostering •Training and developing staff •Charging and presiding of disciplinary cases for staff •Maintaining monthly departmental meetings •Main support for the Internal Sales Manager

Sun City Resort

Overview:•As an international sales coordinator I worked with the international market only with the support from our international offices in the UK, Germany, Italy and France. With that I also worked with reputable PCO’S and DMC’S such as Dragonfly, Green route, Tourvest, and Sandown Incentives to name a few. •My portfolio also included weddings, where I planned and executed weddings on the resortResponsibilities:•Checking availability of both accommodation and conference space for the groups requirement •Maximizing the venues and accommodation correctly in order to maximize revenue •Maintaining a strict 24 hour response time for all enquiries and quotes sent out to the clients •Planning meetings with my clients to confirm bookings •Wedding planning and execution of weddings •Support in the international portfolio to my direct manager and deputy sales manager •Maintaining attention to details to all quotes, confirmations and proposals sent to clients •Maintaining policies and procedures set out by Sun International

Greenway Woods Resort - Whiteriver