Thu Bach Email & Phone Number

Wuppertal, Nrw, De

Ho Chi Minh City Metropolitan Area

- Co-lead the Discovery/Inception phases for CRM, Unified LOS projects with Engagement Manager, Technical Lead.- Work with different stakeholders to develop and maintain the feature roadmap for Unified LOS application.- Develop and maintain the good product backlog for Unified LOS application.- Assess existing processes to identify redesign or enhancement opportunities to deliver improved productivity or efficiency to the business.- Work with business users to elicit and define user requirements, and translate them into functional requirements, and contribute to management expectations.- Participate into different development phases to clarify if any concern from engineer team and ensure the delivered application that is as expectation.- Identify the relevant integrations and dependencies and collaborating with different IT service Team to align and make it ready for development.- Represent the engineering teams at workshops, presentations, showcases, and other meetings as appropriate.

Ho Chi Minh City Metropolitan Area

- Co-led the Inception workshop for the initiatives in Buy My Home domain with Product Owner, and Solution Designer.- Worked with POs, Solution Designers, UX Designers and Accessibility Team to define the high-level functional scopes, relevant integrations, accessibility requirements for the Initiatives of Buy My Home sub-domain.- Communicated iteration priorities, feature sets, roadmaps, and feedbacks to a variety of different stakeholders and engineering teams.- Participated and supported on the testing, deployment and maintainance phases together with Scrum master, Lead QA, Tech Lead and Enginering.- Supported BA members to complete the detail requirements for their features.- Mentored and enabling the direct report member. Co- developed the career development plan for members and provided supports to them to achive it.- Represented the engineering teams at workshops, presentations, showcases, and other meetings as appropriate.- Participated the BA qualification process with other Lead BA for NAB VDC. - Designed and proceeded the BA junior program which supported to develop resources for scaling up plan of NAB VDC.

Vietnam

- Developed and maintained the product roadmap, features backlog for both Customer Data platform and Analytics Data warehouse products.- Built and maintained the Scrum delivery process and change process for Data Platform.- Collaborated with other product managers and stakeholders to maintain the priorities and keeping alignment in the corporate system landscape.- Built up the data product team from recruiting to enablement to integrate with development team.- Built and maintained a team culture and processes to together achieve a common goal.- Participated in developing new product or business strategies from data side

Vietnam

- Examined and analyzed organizational needs and goals to develop and implement the best solution for solving business problems by using Pega platform and relevant technologies, such as OCR, FR, E-Signature.- Responsible to deliver the successful solution for the initiatives of Pega Applications with prioritization, proposal, and release roadmap for Pega LOS, Pega Customer Service and Pega Collection applications.- Developed and maintained Scrum development team, including scrum master, developers, business analysts and QA for end to end solution delivery.- Led and contributed the grooming, planning and review sessions from all development teams, including internal and outsource team.- Trained and supported team members with both technical skills and product features understanding for the success delivery.- Developed the processes, DoD of mandatory deliverable to produce high quality results.- Contributed to develop the new product/process of organization.- Participated to develop the technical solution, especially with integration in the enterprise landscape.- Developed the delivery roadmap (both resources, sizing and release plan) for pega applications which was aligned with business development plan and organization strategy.

Vietnam

- Led and conducted the requirement workshops elicit, and identify requirements for core system migrations scopes and BAU scopes.- Led to review, evaluate and re-design the processes for core applications together with Tech Lead, and key stakeholders.- Analyzed, assessed, and identify what kind of deliverable should be produced for requirements/scopes then supporting team members to develop detail of requirements and review the result.- Participated and led the grooming, planning and review sessions of development teams.- Contributed and participated the technical solution design session for pega and non-pega delivery.- Build and maintained the baseline documents for pega applications with standard process and supports from team members.- Examined and analyzed organizational needs and goals to develop and implement the best solution for solving business problems by using Pega platform and relevant technologies.

Vietnam

Ho Chi Minh

Vietnam