Neomi Federman Email & Phone Number

Israel

CFO of Noviopus LTD, startup company in the HR field.

Israel

Billing expert working remotely, globally, providing on going consultancy services, manage projects, develop/enhance middle-ware software and perform any other related IT services require, responsible for ongoing maintenance and support issues .1. Working on test environments, support Amdocs ensemble billing product, responsible on customer system upgrades, and environments configuration, solving ongoing issues and problems raised by the customer.2. Product maintenance work, troubleshooting, log analysis, build-up of setup and demo environments to simulate bugs and issues reported from customers, execution of upgrades, solving issues raised on propriety applications set on the CSM, such as CSM, price plane, security management and etc. 3. Installation, Configuration and troubleshooting of Tuxedo.4. Working on UNIX platform such as HP and AIX, writing scripts in C- Shell and PL-SQL for automation and improvements, working with ORACLE database, using toad and sql developer.

Managing accounts/projects after ATP, responsible on all projects aspects, responsible for accounts on going maintenance, deliver and executing on going support, recognize opportunities of expansion.1. Managing accounts in production, working to complete projects tasks promised in ATP, allocating resource from R&D to customized AI’s, managing crisis until resolution. managing and solving on going/raise issues, communicating with the customer on weekly basis’s.2. Product maintenance work, troubleshooting, log analysis, build-up of setup and demo environments to simulate bugs and issues reported by customers network performance analysis, data crossing, execution of upgrades, and coordination in customers’ sites.3. Working with Linux, writing scripts in C- Shell and mysql database, working with cognos product of IBM for report analysis.4. Performing technical training for telecom operators, manage technical training/certification for our field and support engineers.5. Writing technical documents such as MOP, RCA and Tech alerts.

1.Responsibility for the project deployment and all related activities including scope SOW, timelines, schedules, quality, progress tracking and documentation.2.Responsible for planning, monitoring and executing all the activities throughout the entire life cycle of the project including coordination with the customer, external parties and internal teams. responsible to fulfill all commitments given to the customer.3.Experiences in responding RFP’s.4.Communicating technical solutions to customers, manage customer expectation levels, preparing trial summary reports.5.Preparing presentations on the product line, presenting company’s product and solutions to customers6.Write documentation and procedures for marketing and technical aspects for our support engineers and mobile operator customers: MOP (Method of Procedure), O&M (Operation & Maintenance), RCA (Root Cause Analysis), Tech Alerts.

1.Solution and analysis of technical issues remotely and onsite at customers, managing open technical issues end to end, from opening until full resolution.Maintenance work, log analysis, data crossing, execution of upgrades, and Coordination in customers’ sites.2.Manage technical projects in customers’ sites in production environments 3.Perform technical training on Flash Networks’ products for mobile operators, manage technical training/certification for our field and support engineers.4.Build-up of set-ups and demo environments to simulate bugs and issues reported by customers.5.Product support and troubleshooting of mobile network environments, network performance analysis, using network analysis tools such as wireshark and ethereal. 6. Manage different OS from Windows to Solaris OS and Linux RH platforms with a focus on Solaris and Linux OS: module debugging, TCP stack and application tuning. Provided SNMP integration to HPOV and MRTG and O&M procedure definitions. 7.Work closely with Project Managers, Pre –Sales and R&D department.

Mba, Business Management

B.S.C, System Information Engineer