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Mitchell K is listed as IT and Social Engagement specialist living and working in Japan based in Japan. AeroLeads shows a matched LinkedIn profile for Mitchell K.
Mitchell K previously worked as Information Technology Manager at 株式会社国際ゲームス and Consultant at Blueprint Consulting Services. Mitchell K holds Associate Of Applied Science, Computer Software Engineering, 3.0 from Seattle Central Community College.
American ex-pat living in Japan for almost a decade. I have managed my own e-commerce sites, handled community support for large organizations, and direct customer and internal support for tools and services. I love problem solving and learning new technologies, as well as always working to improve my Japanese.Specialties: Customer service, community engagement, troubleshooting and new process implementation, as well as adapting to new environments and skill sets.
Listed skills include Customer Service, Sharepoint, Community Engagement, Program Management, and 12 others.
A career timeline built from the work history available for this profile.
Chiyoda, Tokyo, Japan
Managed internal company tools and services, JP -> English content translation, and support channels. Full frontend web design of an active e-commerce website.
Bellevue, Washington
Consultant for Microsoft specializing in Data Protection and Network/Office 365 Data Compliance and Support.
Edmonds, Wa
Day to day operations, technology configuration and eCommerce scaling for small business growth.
Greater Seattle Area
Managed day-to-day client communication and work closely with CEO and COO on work completion and business operation.Website development, maintenance and updates.Manage all technology and communication channels for all employees.
Seattle, Wa
Support professional for IP Voice Operations configurations and networking solutions for enterprise deployments of Voice IP and enterprise networking technology.
Support - Directly supporting Xbox customers on TwitterCommunity Engagement - Reaching out to potential customers that were previously unaware of @XboxSupport to expand reach and scope, as well as posting and managing Tweepstakes and Giveaways. Community interaction - Xbox LIVE Community Playdates and Microsoft Launch events (Halo: Reach and Kinect) to interact directly with customers in a "grass-roots" way.Team collaboration - Working with Xbox LIVE Enforcement, Rewards, Operations teams to track emerging issues and provide direct customer resolution.Enforcement - Providing information obtained on Twitter to assist in the enforcement of Xbox LIVE Terms of Use and Code of Conduct.Rewards - Direct escalations for Marketing related promotions and giveaways.Operations - Tracking and escalating emerging issues and Xbox LIVE outages.
Redmond, Wa
• Support (High Severity Issues) - Supporting MSN/Windows Live Premier Partners for High Priority Issues involving outages on a global scale, while meeting SLA guidelines and following precise processes to provide the best support experience to MSN Partners.• Supporting Microsoft Vendors - Working with the MSN Emergency Response Team I have supported multiple vendor centers worldwide for tools support and access. • Worked with EE’s and PTL’s to improve support for Top-tier product support for multiple products (MSN Direct, MSN Mobile, and E-mail Delivery Filtering support)• Accountable for fulfilling all day to day operations of the MSN Emergency Response Team
Support calls for Data related devices (business and consumerSupporting high-priority Enterprise customersWork to resolve network outages/ticketsSupport customer facing representative as a technical resource. Directly resolve technical escalations from HR, Directorate, and Team Management.Call center quality/productivity ReportingNew Representative Training – Specialized in providing world class customer service experience, and driving First Call Resolution. Award: Received “Customer Service Excellence” award. Received award primarily for creating an interactive Call Flow for fellow representatives to use when handling inbound calls, and writing documentation that increased customer self-service troubleshooting (via the web) by over 50%
Quick answers generated from the profile data available on this page.
Mitchell K is listed as IT and Social Engagement specialist living and working in Japan.
Mitchell K is based in Japan.
Mitchell K has worked for 株式会社国際ゲームス, Blueprint Consulting Services, Pfc Games, Window Wizards, Inc., and Megapath.
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Mitchell K holds Associate Of Applied Science, Computer Software Engineering, 3.0 from Seattle Central Community College.
Mitchell K is listed with skills including Customer Service, Sharepoint, Community Engagement, Program Management, Troubleshooting, Microsoft Technologies, Social Networking, and Team Management.
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