As the Imprivata OneSign administrator I was responsible for maintaining, upgrading and configuring single sign on appliances, confirm ID for e-prescribing controlled substances and Citrix integration for remote access 2FA. I work directly with network administrators, managers and analysts as well as providers and clinical staff addressing development requests and providing application assistance. SharePoint administrator, responsible for users permissions, site creation and maintenance. I am extremely customer focused, team oriented, an active listener and proactive problem solver.

Provide day-to-day technical, desk-side support and assist with market research including identification and interpretation of key business trends unique to the manufacturing and drilling industries.Lead and support ongoing projects, creating systems and developing processes in order to increase productivity while minimizing overall costs to the company. Working knowledge of SCM and WMS in a manufacturing and distribution environmentLed Quick Books Enterprise implementation to automate manual processes and procedures.Familiar with book keeping functions, sales/purchase orders, invoicing, accounts receivable/payables and financial reporting. Experience with interactive communications, social media management, and online content management. Develop, design and manage company website and all social media outlets, including Facebook, Twitter, Google+ and LinkedIn.

NEPA Virtual Assistant provides administrative and technical services such as web site and database design/management, software implementation, training and support to companies and individuals. From designing your company's web site, creating promotional materials to developing social media outlets or streamlining your business processes and procedures NEPA Virtual Assistant can help you get the job done.

While my job was of a technical nature the role allowed me to facilitate teamwork among my peers and hone my leadership skills. In a short time we made significant improvements in the data center workflow, increased overall productivity and lowered costs in the process. Implemented cost saving processes and procedures by creating unique bar-coding system and utilizing existing equipment in multipurpose solutions. Established team oriented environment where workers had input to processes and procedures that directly/indirectly affected their workflow. Provided supervision of data center staff (10-20)Identified and resolved technical issuesInterfaced with Corporate Office, provided desk-side support, training and technical assistance to DC management, staff and end-users. Configured and maintained DC computers, and telecommunications hardware including: printers, PCs, terminals, RF units, routers, and switches Set up computers and peripherals on network, installed software and performed system backups.Created and maintain systems inventory Access database, produce end-user and technical documentation. Led systemic/operational projects within facility.

As the Lead Programmer/Analyst I worked closely with the network administrator and performed network related tasks such as maintaining/creating user accounts, OUs GPOs, ghost imaging ect as well as application support, end-user training and system configuration. On a daily basis I interacted with the user community on multiple levels. I provided technical training, desk-side support and documentation across all departments on campus. Configured Dell desktop and notebook computers. Maintained 300+ systems across multiple departments, including computer labs, staff and faculty. Performed Windows 2000/2003 Administrative duties: Created, maintained and administered user accounts, organizational units, and group policies. Assisted in Windows NT to Windows 2000 migration and domain to domain migrations as well as upgrade from Windows 2000 to XP Operating systemand upgrade from Office 2000 to 2003. Created and load images on systems via Symantec Ghost multi casting. Developed databases and design reports using Microsoft Access and Visual Basic to track configuration information for Library inventory, help-desk tickets and computer service information, tracked and reported on usage of Electronic Reserve materials. Instrumental in the implementation of Electronic Reserves and provide ongoing end-user support for Blackboard course management system. Provided MS Office and library application software training to end-users. Provided support for Oracle, SQL and Access databases. Provided end user support as well as create, maintain, schedule and automate web-based system reports.Created and maintained website for end-user documentation and training materials.

Assisted personnel with day-to-day use and automation of HR/Payroll application software. Modified/Created Visual Basic programs used to automate HR/Payroll functions. Provided end user application training and documentation. Query Payroll, Human Resource and Time management applications via SQL Server 7.0 and AS/400. Assist with creation and customization of reports via Crystal Reports software. Working knowledge of Kronos Timekeeper and Lotus Notes

As the Application Support Analyst I provided second level technical support for Ceridian's HR/Payroll software. I worked closely with senior support staff and implementation consultants assisting end users and technical personnel with the installation, configuration, customization and maintenance of proprietary HR/Payroll software. Worked with MS Access and SQL databases in SQL Server 6.5, 7.0 and Windows NT environments. Assisted with creation and customization of reports via Crystal Reports software.

Developed databases and design reports using Microsoft Access and Visual Basic to track configuration information for all Paper Magic computers, Audix phone system, and computer service information, as well as help desk calls. Configured Compaq and IBM compatible desktop and notebook computers and perform network administrative tasks. Configurations included: E-mail and Internet accessTerminal emulation, communications and application software. Performed NT Administrative duties: Created user accounts, E-mail accounts, and groupsAdministered user permissionsMaintenance of user accounts and services.Trained end users on e-mail, terminal emulation, application and remote access software. Provided end user Help Desk support locally and remotely.