Manage the processes that support the operation of the Information and Application System, in order to ensure that the functional requirements defined for the development of the Information/Application System are consistent with the processes that will support it. Validate that the Information Systems/Applications are adjusted to the area's processes, from the moment of definition and adjustment until its production. Manage users in the Information System/application, activity that includes creation, updating and inactivation of users and their association to each of the roles. Lead the analysis from the functional point of view of the Information Systems/Applications that leads and establish the needs and requirements of the information system/Application. Documentation that must be validated and approved by the Director or Head of the area. Actively participate in the stages and activities that are part of Software development: Scope Definition, Functional Specification and Use Cases, Design, Prototyping, Test Case Definition, Functional Test Stage, Functional Documentation, Production Startup and Evolution/Maintenance. Validate and Approve the functionality of the Information Systems/Applications developed and/or updated in order to ensure that it meets the requirements of the area. Train and socialize the users of the Information Systems / Applications under their responsibility, both in the process and in the use of the Information System / Application under their responsibility. Respond to the help desk and functional support requirements on the information systems or applications under their responsibility and escalate to the technical leader those requests that require technical support. Attend from the functional point of view the audit processes of Information Systems when required, implementing necessary actions for improvement.

Manage the processes that support the operation of the Information System and application, in order to ensure that the functional requirements defined for the development of the Information / Application System are consistent with the processes that will support it. Validate that the Information Systems / Applications are adjusted to the processes of the area, from the moment of definition and adjustment until they are put into production. Manage users in the Information System / application, an activity that includes creation, updating and inactivation of users and their association with each of the roles. Lead the analysis of applications from the functional point of view of Information Systems / that leads and establishes the needs and requirements of the information system / Application. Documentation that must be validated and approved by the Director or Head of the area. Actively participate in the stages and activities that are part of Software development: Scope Definition, Functional Specification and Use Cases, Design, Prototyping, Definition of Test Cases, Functional Testing Stage, Functional Documentation, Putting into Production and Evolution / Maintenance. Validate and approve the functionality of the Information Systems / Applications developed and / or update in order to guarantee that it complies with the requirements of the area. Train and socialize the users of the Information Systems / Applications under their responsibility both in the process and in the use of the Information System / Application under their responsibility.Respond to the help desk requirements and functional support on the information systems or applications under their responsibility and escalate to the technical leader those requests that require technical support. Attend the Information Systems audit processes from a functional point of view when required, implementing actions necessary for improvement.

Support in the solution of problems and user requests. Coordinate the support of all areas, ensuring the proper functioning of the systems and equipment. Corrective hardware and software support. Orientation to the end user, on the use of applications. Support documentation and addition to the database. Installation, administration and support for company applications: Oracle, Citrix, Dynamics, Dynamics Navision, VDI, ThinClient & Office 365, among others. Coordinate tasks, services, operations and scheduled projects. Follow-up offer follow-up to the services, operations and projects requested until their conclusion. Execute service requests Anticipate through preventive maintenance and operations anticipate problems that affect the business. Manage the solution and execution of tasks by managing internal and / or external resources.

• Plan and complement the assigned field tasks, respecting the service standards, policies, processes and defined quality standards.• Uninterruptedly attend the communication channels assigned by the company within the RPC email service hours.• Stay informed and trained regarding the operational aspects of the Business, policies, processes, news, etc. that affect their management.• Control and take care of company assets• Affiliation of POS teams.• Carry out the installation after training of the affiliated teams in order to confirm the activation of the service.• Provide a quality service both in the sales process with customers in order to attract and retain them.• Visits at the request of merchants or other internal areas of Mastercard Signage and delivery of advertising material Training in security measures, use of POS, fraud prevention, special products, etc. Visits to encourage those businesses without transactions Affiliate businesses to receive payments with Mastercard, Diners and American Express Signpost and/or ensure that all businesses are properly signposted. Daily sending of procedures and visits made.

Provide the operational technical service required so that the computer systems, communication, telephony and support services for users and applications (hereinafter "The Services") work in optimal conditions; as an agile, correct and efficient business operation platform (PMDO). Preventive and corrective support for hardware and software for laptops, desktops, printers, also basic support for multifunctional devices (supported by on-site personnel from the printer manufacturer) including stock of spare parts for equipment that are not under warranty. Support for business applications and general purpose software. Movements, additions, hardware / software changes. Support documentation on site. Preventive maintenance of all desktops and laptops according to the needs presented. Management of the inventory of computer equipment in the tool. Rotation of backup tapes in computer centers. Ensure the correct installation of security and antivirus updates on computer equipment. Execute the necessary corrective actions to maintain compliance indicators.

Provide the operational technical service required so that the computer systems, communication, telephony and support services for users and applications (hereinafter "The Services") work in optimal conditions; as an agile, correct and efficient business operation platform (PMDO). Preventive and corrective support for the hardware and software of laptops, desktops, printers, also basic support for multifunctional devices (supported by on-site personnel from the printer manufacturer), including spare parts stock for equipment that are not under warranty. Support for business applications and general purpose software. Moves, additions, hardware / software changes. On-site support documentation. Preventive maintenance to all desktops and laptops according to the needs presented. Management of the inventory of computer equipment in the tool. Rotation of backup tapes in computer centers. Ensure the correct installation of security and antivirus updates on computer equipment. Execute the necessary corrective actions to maintain compliance indicators.

Provide support on breakdowns and / or technical problems to customers. Make reports of the claims and future solutions of the different problems reported. Installation, configuration, programming and authentication of lines (GSM, GPRS, CDMA / EVDO) & Telecable. Extraction of information from end users in order to implement new improvements in the functions of the software and CRM to be used, modifying processes, analyzing requests and requirements to provide greater speed up and security in processes, allowing to achieve good efficiency for stakeholders. Developing templates and documentation required to provide training regarding the changes made. Provide training to the other representatives on the use of the implemented tools and customer support orientation.Provide training to the other representatives on the use of the implemented tools and customer support orientation.