Nancy Powers Email & Phone Number

Boston, Ma, Us

Medford, Massachusetts, Us

Designing and delivering transformational solutions in support of TEAM strategies to improve administrative effectiveness and efficiency and equip the university to meet the financial challenges confronting higher education.CURRENT PROJECTS:ADVANCED PARKING MANAGEMENT - Leading efforts to introduce advanced parking technologies to improve the customer experience, better manage parking supply and demand on campus, and support transportation demand management initiatives. FACILITIES MRO REDESIGN/JOB COSTING - Designing and operationalizing the ability to perform commitment tracking/job-level costing for Facilities Services in Maximo CMMS to better understand the cost of running the business. ENERGY BILL MANAGEMENT- Outsourcing energy bill processing to improve data accuracy and availability for use in energy management initiatives and financial modeling.DECISION SUPPORT - Designing interactive dashboards in Tableau to support the Operations Division initiative to improve access to information and enhance decision making.TRANSITION TO SHARED SERVICES - Affecting the transition of transaction-based tasks into a central shared services model and the emergence of Operations resources as data/information analysts.

Boston, Ma, Us

Interfaced with users and Dept. of Innovation and Technology to deliver innovative solutions that improved basic service delivery, improved accountability, and reduced the cost of service delivery.PROJECT DELIVERY:SNOWCOP2 (Snow Central Operations Real-Time Management Dashboard) – designed solution to improve the accountability and efficiency of snow plowing operations using a variety of technologies including geographic information systems (GIS), global positioning systems (GPS), and business intelligence systems (SAP Business Objects).TELEMATICS – sourced and introduced the use of mobile devices to provide driver guided instructions and two-way communication between field and management. MAXIMO - Expanded deployment of IBM Maximo CMMS in the Streetlighting Division to improve case management, asset management, and efficiency.Performed a full array of business analysis tasks including;- Gathered business requirements from department stakeholders. - Functioned as liaison between business users and Dept. of Innovation & Technology team.- Wrote functional specifications for the system. - Redesigned, documented, and implemented business processes, both current and future state. - Trained and supported application users.

Boston, Massachusetts, Us

The Business Integration team designs, implements, and supports operational processes, internal controls, and technology solutions that meet the day-to-day operational needs of the organization. Business Integration is also responsible for delivering administrative services (purchasing, contract management, risk management, office services facilities management and information technology), sales operations support to corporate customers running philanthropic campaigns, processing financial pledge and gift transactions, and overseeing data quality management. Member of Senior Management team that provides strategic direction for a $45+million organization. Created and led the Business Integration team chartered to deliver solutions that improve cross-functional coordination, efficiency, and revenue generation through redesign of operational processes and use of technology. Responsible for translating strategic direction into operational strategies for service delivery groups.Responsible for changing operational service model that reduced costs and expanded operational capacity to deliver. Oversee 30% of organizational functional expenses ($4,000,000 of controlled spend) encompassing four business units, the capital budget, and the majority of the shared organizational budget.Served as member of United Way Worldwide CRM selection task force and Boston representative of Microsoft CRM early adopters group.

Boston, Massachusetts, Us

Led the Administrative Services team that was responsible for human resources, pledge processing and data quality assurance; purchasing, contract management, facility management, risk management, insurance management, and the central copy center, which includes receiving, copying, mailings, and inventory management.Staff representative on Administration & Finance committee.Led the United Way Operations Committee; a cross-functional team focused on delivering operational improvements to increase efficiency and effectiveness of organizationDesigned United Way’s pledge processing program transforming it into a best-in-class delivery model adopted by other United Ways and resulting in a $350,000 recurring cost savings, a 40% increase in accuracy levels, and an 83% reduction in processing cycle time.Appointed as project manager to implement United Way’s campaign management database of record resulting in realized annual cost savings of $200,000, a 75% increase in key entry operator productivity, and a 50% reduction in number of duplicate gift transactions.Tapped as project manager to oversee the design and build out of the new office space that will house United Way’s headquarters, a design that captures the vibrancy and spirit of the organization and reinforces a culture of collaboration, a $2M project to be completed on an expedited six-month implementation timeline.

Managed purchasing, contract administration, and facilities management.Implemented contract administration program.Tapped as project manager to oversee the design, build out, and move of headquarter and 3 satellite offices.Served as Finance & Administration representative on organizational operations team.

Served as principal advisor/representative to the Director on all matters including organizational culture and labor/management relations, critical projects, and collective bargaining agreements. Coordinated senior level meetings, mediated interdivisional issues among senior staff, oversaw Director’s office budget, personnel and activities, and coordinated cross-functional teams.Managed professional staff of 16 in the areas of Human Resources, Purchasing, Building Maintenance, Records Management, and General Administration.

Managed all operational activities within the department including development and management of operating budget and program-based performance goals, procurement of supplies and services, human resource planning and management, management information system planning, supervision of administrative staff, and prepared management reporting.

Certificate, Leadership Institute Program

Bsba, Business Administration

Mba, Business Administration And Management, General