As a Lead Service Coordinator - Problem Management at Kyndryl, I leverage my IT operations expertise and skills in help desk support and technical support to drive problem management processes and ensure service level objectives and key performance indicators are met. With over 8 years of work experience in the IT industry, I have progressed from a First Line Manager at IBM to a Project Manager and then to a Service Coordinator at Kyndryl, delivering continuous process improvement, team coaching, and client satisfaction. I am passionate about aeronautical engineering, having a degree in that field, and I enjoy applying my analytical and problem-solving skills to complex and challenging IT projects. I value collaboration, innovation, and excellence, and I strive to contribute to Kyndryl's mission of creating and running the vital systems that power the world.